Sunday March 29, 2020
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Getting through this – together

Getting through this – together
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Those of us who have been in the industry a long time thought we had “seen it all”: 9/11, SARS, various financial meltdowns and tanking loonies. But, very sad to say, they all pale in comparison with COVID-19.
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“This is definitely one for the record books”: Independent by Flight Centre on COVID-19

“This is definitely one for the record books”: Independent by Flight Centre on COVID-19
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Travel agents are nimble thinkers and highly adaptable to new challenges. And while the coronavirus pandemic and the fallout for the travel industry are testing the retail travel industry’s resolve and resources like never before, the current crisis won’t get the best of us, says Heather Baker, Director of Acquisitions & Social Media for host agency Independent by Flight Centre.
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In tough times, joining a host agency could mean survival for neighbourhood agencies

In tough times, joining a host agency could mean survival for neighbourhood agencies
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The travel industry is living through the most precarious period in its history. Many companies may not survive this crisis and some of the most vulnerable in the industry right now are small agencies.
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A show of support: PropelTO and ETC host Toronto mixer

A show of support: PropelTO and ETC host Toronto mixer
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In a sign of solidarity amid the ongoing coronavirus outbreak, PropelTO and the European Travel Commission (ETC) teamed up last night to host a networking mixer in Toronto.
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Tackling that tricky question: Money

Tackling that tricky question: Money
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Have you ever walked into a clothing store and been greeted by a salesperson saying, “Good afternoon! How much will you be spending today?”
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Canadian agents welcome to take part in Host Agency Reviews’ Travel Agent Fee Survey

Canadian agents welcome to take part in Host Agency Reviews’ Travel Agent Fee Survey
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Host Agency Reviews has launched its annual Fee Survey, and Canadian travel agents are welcome to take part.
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Avoya Travel unveils new Innovation Center to fuel future growth

Avoya Travel unveils new Innovation Center to fuel future growth
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Here’s a look at what Avoya Travel in the U.S. has done with its new ‘Innovation Center’ in San Diego County, CA.
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Want to grow your groups business? Pick the right host agency!

Want to grow your groups business? Pick the right host agency!
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If you are a home-based agent, you probably would like to sell more groups, right? Groups business can be lucrative and although sometimes a lot of work, can really pay dividends in the long run -including those groups becoming repeat business every year.
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Is it time to recruit help?

Is it time to recruit help?
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What makes a great travel advisor? Someone who’s confident, well-informed, up on trends, well-travelled.
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Independent Insights – Know what needs to happen on any client file, in any situation

Independent Insights – Know what needs to happen on any client file, in any situation
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This is not an article about time management. But it’s worth your time to read it.
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It’s the least of their concerns: Competition Bureau report on Air Canada, Transat deal
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The proposed merger of Air Canada and Transat has been called into question by the Competition Bureau, which in a newly...
Credit card chargebacks a “critical concern” for travel agencies: ACTA
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TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use...
Ensemble Travel Group layoffs impact employees in Canada and the U.S.
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Ensemble Travel Group is in the process of temporarily reducing its workforce by approximately 50%, with cuts impacting...
A message from Transat’s President and CEO
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Transat has temporarily shuttered its travel agencies due to the ongoing COVID-19 pandemic, and will continue to...
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