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Making the most of your summer ‘downtime’

With summer comes, for many of us, a bit of a slowdown (partly because our clients are away on trips we planned for them!) Here are a few ideas for how to make the most of this slower period

The story behind Z.I.P. – A better way to finance travel

‘Fly now, pay later’ plans have hit the industry big time in the past few months. We spoke to Brad Miron, Founder and CEO, Travel Lab, about this latest trend.

First TPI graduates of Virtuoso Wanderlist program aim to future-proof their business

Travel Professionals International says three of its advisors have graduated from the inaugural class of the Virtuoso Wanderlist Certification.

4 ways to blow your own horn

For an industry based on sales, it’s crazy that so many of us hate to sell. “I hate being pushy.” “Hard-sell is just not my style.”

What agents love and hate about the job

In a recent national survey of almost 700 travel agents, it is very clear why they love and – sometimes hate – being travel agents. Agents were asked what they most liked – and disliked – and to give the top three reasons for each.

Highly effective customer service habits get B.C. agency owner Pacesetter recognition for a 3rd year

How many emails do you have in your inbox at the end of the day? Shawn Power has zero - and that’s just the way he likes it.

Client retention: make ‘em stick like glue

I’ll bet you’ve had the same dentist for a while. After each visit, do you immediately think: I must look for a new dentist.

Dispelling the myths against going home-based

In the recent national Travel Agent Survey, 43% of non-home-based agents said they would consider becoming home-based and yet they have not yet done so. So what is holding them back?

New program from Nexion offers free retail travel training to Canadian veterans

Nexion Travel Group - Canada has a new program that provides scholarships for military veterans, to cover the full cost of tuition for training to become an independent travel advisor.

Transat TDC wants to grow Agent@Home; hires Lalonde to ramp things up

What do agents look for in a host agency? “Trust, consistent support, training, web tools, strong commissions & preferred partners, and the Transat Travel Agent@Home program offers all of the above and much more,” says Agent@Home’s newly appointed director, Monique Lalonde.

NEWS

Haven Resorts & Spas boosts Canadian presence with VoX and LaPointe

Haven-Resorts-and-Spas-boosts-Canadian-presence-with-VoX-and-LaPointe-2

Jan LaPointe has been named Director Sales & Marketing for North America for Haven Resorts & Spas.

Nintendo theme for Universal’s Epic Universe, opening 2023

Universal Orlando’s fourth theme park, Universal’s Epic Universe, will be Nintendo-themed.

Biblical Journeys Canada charged and convicted

After being charged by TICO, Mr. Raed Karborani, operating as Biblical Journeys Canada, has pleaded guilty to one count...

Alaska cruise ship dock permit issued; construction to begin

KETCHIKAN — The U.S. Army Corps of Engineers has issued a permit for a cruise ship dock in southeast Alaska, but the...

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