Friday January 22, 2021
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Many agents don’t want to go back to an office or call centre

Many agents don’t want to go back to an office or call centre
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When we look back on 2020 and 2021, we may well see it as the year our retail model changed for good.
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Why you should charge service fees. Yes, you should.

Why you should charge service fees. Yes, you should.
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It’s no secret that our lives are all in turmoil these days. Travel will never be the same, so perhaps now is the time to introduce service fees – if you haven’t already.
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Then and now: Thoughts on the COVID-19 crisis

Then and now: Thoughts on the COVID-19 crisis
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People love to travel. Many of our agents have told us that their clients have shared with them how much this has made them appreciate that experiences matter more than ‘things’.
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A great sales tool that’s 144 years old

A great sales tool that’s 144 years old
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It’s almost impossible to imagine how we would cope with Covid-19 without the internet. How would we communicate without email, Zoom, Skype and access to online research?vWe would surely be even more isolated than we already are.
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Agents owe it to themselves to explore becoming a home-based agent permanently

Agents owe it to themselves to explore becoming a home-based agent permanently
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The COVID-19 pandemic has forced a lot of us to change how we live and work. For many, adapting to working from home was a challenge at first — everything from IT issues to finding a suitable workspace in our homes to boosting our Internet speed.   
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Cutting costs right now is best way to prepare for success in the future

Cutting costs right now is best way to prepare for success in the future
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As the travel industry hunkers down to weather this unprecedented time, large and small agency owners have to find every possible way to cut costs. The ongoing cost of things like rent or fees, or employees can be the undoing of a business when revenue isn’t coming in.  
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“We are seeing a very positive outlook for our 2021 and 2022 bookings”: TPI

“We are seeing a very positive outlook for our 2021 and 2022 bookings”: TPI
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Just because travel has effectively come to a halt, doesn’t mean travel retailers aren’t busy. Quite the opposite, in fact. Just ask TPI’s CEO, Zeina Gedeon.
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Reusable mask initiative has taken off, says TravelOnly President & CEO

Reusable mask initiative has taken off, says TravelOnly President & CEO
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Back in May host agency TravelOnly announced a new partnership with Face Forward Canada, to provide Canadians with safe protective measures when travelling. 
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Making the most of Zoom

Making the most of Zoom
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Ohhh, we’ve all been there. The Zoom meeting with one person face-down over their keyboard, invisible. Someone sitting with their back to a window so you see them only in shadow. Or the person sitting three feet away from the camera, a wee head in the distance.
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Is it time to shop for a new host agency?

Is it time to shop for a new host agency?
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“A high tide floats all boats.” I love that: when conditions are great, everyone reaps the benefits.  It’s when times are tough (like right now) that in any industry, ours included, the players with deep roots and deep pockets will survive.
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EU leaders weigh possibility of limits on non-essential travel
EU leaders weigh possibility of limits on non-essential travel
European Union leaders assessed more measures to counter the spread of coronavirus variants during a video summit...
Princess Cruises announces sale of Pacific Princess
Princess Cruises announces sale of Pacific Princess
The Pacific Princess, which sailed more than 1.6 million nautical miles and 11 World Cruises for Princess Cruises, has...
Atlas Ocean Voyages joins Ensemble as preferred supplier
Atlas Ocean Voyages joins Ensemble as preferred supplier
Ensemble Travel Group has added Atlas Ocean Voyages as a preferred supplier, giving advisors greater access to...
Legal review shows British Columbia can’t restrict interprovincial travel
Legal review shows British Columbia can't restrict interprovincial travel
The B.C. government says a review of legal options has made it clear it cannot prevent people from travelling to the...
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