Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...
In the course of operating the Travelweek Services, we may collect two types of information about our users: Personal Information and Non-Personal Information. “Personal Information” is personally identifiable information, such as your name, address, email address, birth date and gender. Personal Information is collected by us when you choose to provide it to us when registering for a Travelweek Service, such as when you choose to subscribe to a Travelweek Service, enter a Travelweek promotion or choose to receive a Travelweek newsletter. In addition, if you choose to contact any of our customer service representatives, we may keep a record of that correspondence so that we may fully address the subject matter. We may also receive Personal Information from our business partners and other third parties, provided that such third parties confirm to us that you have permitted them to share such information.
Business contact information such as the name, title, business address, email address or telephone number of a business or professional person or an employee of an organization is not considered Personal Information. “Non-Personal Information” is information of an anonymous nature, such as your Internet Protocol Address (IP Address), the domain you may have used to access a Travelweek Service, the type and version of browser or operating system you may be using, and the website you may have come from and visit next. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors and average time spent on a Travelweek Service, is also considered Non-Personal Information.
Personal Information may be used by us for the following purposes:
We will not sell or rent your Personal Information to anyone. We will only disclose your Personal Information to third parties:
You can help protect the security of your Personal Information as well. For instance, never give out your password, since this is what is used to access your account or registration information. Also remember to log out of your account and close your browser window when you finish using a Travelweek Service or surfing the Web, so that other people using the same computer won’t have access to your information.
Travelweek provides you with the means to access, update, edit or delete any account or registration information you may have provided to us at any time on your own by going to the appropriate page in the account or registration section of the relevant Travelweek Service, and changing or deleting such information as desired. If you are unsure whether we have a record containing any of your Personal Information and would like to confirm whether or not we do, please send an e-mail indicating all e-mail addresses that you may have given us.
If you decide at any time that you do not want to receive any e-mail materials to which you have subscribed, you may choose to unsubscribe to these e-mails by following the instructions at the end of the message.
Non-Personal Information is collected or derived by us in the course of operating the Travelweek Services. For example, our Web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie or through a Web Beacon when you choose to visit a Travelweek Service.
In addition to Travelweek’s practices related to IP Addresses, Cookies or Web Beacons, Non-Personal Information is used generally by Travelweek to monitor and improve the operation of the Travelweek Services, to perform statistical analyses of the collective characteristics and behavior of our users, to measure user demographics and interests regarding specific Travelweek Services, to describe our services to third parties such as prospective business partners and advertisers and to analyze how and where best to use our resources.
No Personal Information will be disclosed during these activities. Travelweek may also use Non-Personal Information to inform our sponsors and advertisers as to the performance of a particular sponsorship (such as a contest) or advertisement. In such case we may disclose to those third-party sponsors and advertisers the overall aggregate demographics available regarding, for example who participated in a contest or who saw and “clicked” on an advertisement. No Personal Information will be disclosed to these sponsors and advertisers as part of this process; only information in an anonymous, aggregate form will be disclosed.
An IP Address is the unique number which is assigned to every direct Internet access point. Many IP Addresses can generally be associated with certain Internet service providers or large organizations. IP Addresses do not contain any Personal Information. When you, through your browser, request a web page or similar Internet information from another computer on the Internet, your browser automatically provides that computer with an IP address to which it will send the requested information. Travelweek and IP Addresses: a. Whenever you request a Travelweek Service web page or certain other similar Travelweek content, your browser automatically provides our computers with your IP Address, to which our computers will send the requested information.
Each such request is logged by our computers with information including:
Cookies also allow us to save passwords and preferences for you so that you will not have to:
EFFECTIVE DATE: July 1, 2014
APPLICATION OF THESE POLICIES AND PROCEDURES
The policies and procedures outlined below will apply to all messages that may be Commercial Electronic Messages (CEMs) under Canada’s anti-spam law and communicated by TWK from time to time whether on its own behalf or on behalf of or relating to third parties. These communications shall include the following CEMs:
PROCEDURES FOR COMMUNICATING CEM’s
CEM’s will be sent only to recipients who have subscribed for or consented to receive each of these messages. The consent must be given either in writing or in electronic form and must contain the following information at the very least;
All CEM’s whether originating from Travelweek or a third party will be reviewed to by designated TWK employees to ensure that the no misrepresentation provisions of Canada’s Anti-Spam Legislation are complied with. Clients advertising on specific CEM’s or on whose behalf a CEM is sent out to subscribers may be asked to certified that the content of their advertisement or message are in compliance with these provisions of Canada’s Anti-Spam Legislation.
All CDMs will include a simple process allowing subscribers and recipients to unsubscribe.
All unsubscribe requests will be processed within 10 business as required by Canada’s Anti-Spam Legislation.
Designated Representatives of TWK will be responsible for ongoing compliance with the provisions and requirements of Canada’s Anti-Spam Legislation and for maintaining ongoing communications with our clients and subscribers.
Our present Designated Representatives are as follows: