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The latest closures, reopenings & policies from major resort brands

The latest closures, reopenings & policies from major resort brands

Wednesday, March 25, 2020

TORONTO — Here’s the latest from major sun destination resort brands. This list is updated as we receive new information from each company. The latest information can always be found at the company’s website.

LATEST UPDATES: Dec. 8 – RIU Hotels & Resorts




UPDATED OCT. 10: AMResorts kicked off the month of October with two reopenings: Dreams Dominicus La Romana and Dreams Punta Cana. In Jamaica, the company also celebrated the reopenings of Zoëtry Montego Bay Jamaica and Breathless Montego Bay Resort & Spa on Oct. 1. In the D.R., more AMResorts reopening dates include: Zoëtry Agua Punta Cana (reopening Oct. 13); Dreams Palm Beach Punta Cana (Oct. 14); Sunscape Puerto Plata (Oct. 16); and Secrets Royal Beach Punta Cana (Oct. 31). Dreams Macao Beach Punta Cana, the newest AMResorts-branded resort in the country, officially opened its doors in July, while adults-only Secrets Cap Cana Resort & Spa reopened that month as well.

AMResorts’  ‘Move the Date, Keep the Rate’ sallow guests to change the date of their travel for a future travel date between now and one year of their original travel date. Additionally, they have the option to change to another AMResorts property within the same brand, in a different destination, with no additional fee or cancellation penalty. Travel must be completed within one year of their original travel date. Clients can call AMResorts’ customer care team at 1-800-597-4761.




UPDATED MAY 27: Bahia Principe Hotels & Resorts has modified its schedule of reopening dates for each of its hotels in response to the ongoing COVID-19 crisis. Bahia Principe says its hotels and teams remain readily available to reopen at any point before the modified dates, pending demand. The following reopening dates, however, remain subject to how measures are being taken by various governments in upcoming weeks and months.


Punta Cana: Bahia Principe Luxury ESMERALDA – Nov. 1; Bahia Principe Grand AQUAMARINE – Nov. 1; Bahia Principe Grand PUNTA CANA – Nov. 1; Bahia Principe Grand BAVARO – Nov. 1; Bahia Principe Grand TURQUESA – Nov. 1;Bahia Principe Luxury AMBAR – July 1; Bahia Principe FANTASIA Punta Cana – July 1 (** clients as of July 1 will be upgraded to any of the two hotels open at the resort complex)

La Romana: Bahia Principe Grand LA ROMANA – Nov. 1; Bahia Principe Luxury BOUGANVILLE – Nov. 1 (** clients as of July 1 may change to any Bahia Principe Hotels & Resorts in any destination)

Samana: Bahia Principe Grand EL PORTILLO – Nov. 1; Bahia Principe Luxury SAMANA – Nov. 1; Bahia Principe Grand CAYACOA – Nov. 1; Bahia Principe Luxury CAYO LEVANTADO – Nov. 1 (** clients as of July 1 may change to any Bahia Principe Hotels & Resorts in any destination)


Riviera Maya: Bahia Principe Grand TULUM – Nov. 1;Bahia Principe Grand COBA – Nov. 1;Bahia Principe Luxury SIAN KA’AN – Nov. 1; Bahia Principe Luxury AKUMAL – July 1 (** clients as of July 1 will be upgraded to Bahia Principe Luxury Akumal)


Bahia Principe Grand JAMAICA – July 1; Bahia Principe Luxury RUNAWAY BAY – Nov. 1 (** clients as of July 1 will be protected at Bahia Principe Grand Jamaica)

Details are also available for resorts in Spain. See https://www.bahia-principe.com/en/covid-19/.




Banyan Tree has adjusted its policies accordingly to provide guests with added flexibility:

  • You may postpone your trip to a later date without having to select a future day immediately, therefore giving you an added level of flexibility as long as changes are made 24 hours before your arrival date up to and including April 30, 2020.
  • If you would like to change a destination that is better suited to your revised travel arrangements, we will gladly transfer it to a sister property should you wish to stay there instead.
  • For any new bookings for stays before Sept. 30, 2020, you can change or cancel your reservation at no charge up to 24 hours before your arrival date.
  • For groups and meeting bookings, we will treat each on a case by case basis for maximum flexibility.

For more information email reservations@banyantree.com or go to https://www.banyantree.com/en/travel-advisory.




The Barceló Hotel Group has made all changes completely flexible for bookings with arrival dates up to May 31, 2020. Guests have the option to change their booking date so that they can enjoy their stay within the 12 months following the check-in date.

“Given the exceptional circumstances, we would like to apologize for the inconveniences that this health crisis is causing you or your loved ones,” said the company. “The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group.”




UPDATED SEPT. 9: Blue Diamond Resorts has announced new reopening dates for its properties in Mexico and the Caribbean. Some 17 resorts are reopening, in addition to the six properties that have already reopened. Here’s a list of destinations and dates:


Oct. 1 – Royalton Punta Cana

Oct. 1 – Hideaway at Royalton Punta Cana

Oct. 1 – Royalton Splash Punta Cana

Nov. 1 – Royalton Bavaro

Dec. 1 – Royalton CHIC Punta Cana


Now open – Royalton Negril

Now open – Hideaway at Royalton Negril

Now open – Grand Lido Negril

Oct. 1 – Royalton Blue Waters

Oct. 1 – Royalton White Sands


Nov. 29 – Royalton Antigua


Nov. 29 – Royalton Grenada


Nov. 1 – Royalton Saint Lucia

Nov. 1 – Hideaway at Royalton Saint Lucia

Dec. 1 – Mystique St. Lucia by Royalton

Dec. 15 – Starfish Saint Lucia



Dec. 1 – Planet Hollywood Beach Resort Costa Rica



Now open – Royalton Riviera Cancun

Now open – Hideaway at Royalton Riviera Cancun

Now open – Mystique Holbox by Royalton

Oct. 29 – Royalton CHIC Suites Cancun

Grand Opening Dec. 15 – Planet Hollywood Beach Resort Cancun

Grand Opening Dec. 15 – Planet Hollywood Adult Scene Cancun



After being granted COVID-19 certification, BodyHoliday in St. Lucia has reopened to guests on Oct. 1. The iconic resort has undertaken extensive measures for sanitization, social distancing and other virus-related policies to ensure the safety of guests and staff. All visitors to St. Lucia are required to stay in COVID-19 Certified accommodation as part of the island’s strategy to mitigate the spread of the virus. St. Lucia has been widely praised for its handling of the pandemic; it was one of the first islands in the region to reopen to tourists on June 4, with cases remaining low since then.




Mexico’s leading hospitality group has begun reopening its nine hotels and resorts across the country, with all properties expected to be fully operational by July 1.

The Brisas Group portfolio consists of two hotel collections: Las Brisas, the brand’s flagship resort collection, and Galeria Plaza, a collection of business-centric hotels.

Here are the opening dates for each property:

Las Brisas 

Galeria Plaza

For a full list of health and safety protocols go to https://www.brisas.com.mx/en/reopening-protocol/.

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UPDATED SEPT. 2: Canouan Estate Villas & Residences in St. Vincent & the Grenadines has reopened to guests with a brand new name: Canouan Estate Resort & Villas. Each villa comes with its own villa host who can arrange anything from pre-stocking food items to tours and excursions. For more information go to www.canouan-estate.com. For Saint Vincent and the Grenadines’ new entry requirements click here.




Casa de Campo Resort & Villas in La Romana, Dominican Republic is set to welcome back guests on July 1. During its closure, the resort completely refreshed rooms and facilities, and performed its annual golf course maintenance on its layouts including the legendary Teeth of the Dog and the Pete Dye-designed Dye Fore.

In preparation of its reopening, the resort developed its ‘Casa Cares’ health and safety program, which highlights new standards in safeguarding the well-being of guests. For a complete list of measures go to https://www.casadecampo.com.do/resources/casa-cares/.




For guests heading to Club Med Punta Cana, Michès Playa Esmeralda, Sandpiper Bay, Cancún Yucatán, Ixtapa Pacific, Columbus, Turkoise, Caravelle, or Buccaneer’s Creek before May 1, their file will be automatically cancelled.

Files will also be cancelled for guests heading to Europe, the Mediterranean, Asia, Africa or Brazil before May 1.

Impacted guests are being offered a future travel credit for 100% of the land costs, valid for travel through April 30, 2022 to travel again in the resort of their choice, as well as a credit for 100% of flights booked through Club Med, applicable on the same airline and non-transferable.

For complete terms and conditions, as well as info on stays on or after May 2, 2020 and new bookings, go to https://www.clubmed.ca/l/revisedcancellationpolicy.




Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay will close from April 1 through May 15, 2020, with a reopening planned for May 16, 2020.

Guests with an existing reservation made directly with the resort for a stay between March 16 and June 30, 2020 can change their dates or cancel at no charge for a full refund up to 24 hours before their scheduled arrival.

Any new reservation made directly with the resort between March 16 and June 30, 2020 for any future stay can be changed or cancelled at no charge for a full refund up to 24 hours before their scheduled arrival.

The resort has extended its reservations office hours from 9 a.m. to 7 p.m. Monday through Friday, and from 12:00-5:00 p.m. on Saturday. They can be reached at reservations@cbayresort.com or at +1-758-456-9999.




UPDATED JUNE 4: Couples Resorts is set to reopen all four of its resorts on July 1 following temporary closures due to the COVID-19 crisis. In anticipation of its reopening, the resort company has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment. See couples.com.




Curtain Bluff has clod its doors for the first time in its 58-year history. It plans to reopen on Oct. 24, 2020, as per its usual yearly renovation schedule.

Guests whose deposited vacations will be affected from April to August are being offered a room credit on their return reservations for a maximum of 24 months. Those who choose to postpone their booking will also receive a US$200 resort credit to their updated booking.




UPDATED SEPT. 2: The Excellence Collection has adjusted the reopening dates of its properties:

  • Excellence El Carmen and Excellence Punta Cana: Oct. 24
  • Excellence Riviera Cancun: Sept. 24
  • Excellence Oyster Bay: Sept. 26
  • Beloved Playa Mujeres: Dec. 13

For more details click here.




Located 45 minutes from Los Cabos International Airport, the resort will reopen its doors to guests on June 26 with stringent health and safety procedures as part of its new ‘Lead With Care’ program. Grounded in health care expertise, the program sets out clear procedures for guests and employees, including dedicated personnel to clean high-touch areas using EPA-approved products, limited capacity in restaurants to allow for social distancing, and safety kits in each guestroom featuring masks, hand sanitizer and sanitation wipes. Thermal screening tests will also be conducted upon check-in.




UPDATED SEPT. 2: This popular Bermuda resort reopened its doors on Aug. 28 with new health and safety protocols developed by parent company Accor. These include temperature checks for everyone entering the property, mandatory masks throughout indoor public spaces, and limited number of guests in elevators. Each guestroom comes with a wellness kit that includes masks, gloves, hand sanitizer and disinfecting wipes. For more information on new safety protocols go to www.ALLSafeandWell.com.




Hard Rock International has temporarily closed select Hard Rock Hotel and Hard Rock Hotel and Casino locations in the U.S. and abroad.

The closures, says the company, will support local, state and international efforts to mitigate the spread of the virus through social distancing. It also announced the temporary closure of all company-owned Hard Rock Café locations around the world.




The Holiday Inn Resort Montego Bay will close on a temporary basis from March 27 to May 31. According to Managing Director Kevin Hendrickson, the resort intends to resume operations on June 1, “however, as circumstances surrounding the COVID-19 pandemic and its effect on global airlift remain beyond our control, we reserve the option to adjust our plans.”




UPDATED SEPT. 2: Located on Aruba’s famed Palm Beach, this beachfront property is once again welcoming guests following a multi-million-dollar renovation. For more information on Hyatt’s Global Care & Cleanliness Commitment go to hyatt.com/care-and-cleanliness. For more information on Aruba’s entry requirements go to click here.




UPDATED JUNE 8: Iberostar says it will be reopening several hotels in destinations including Mexico, Spain, Portugal, Greece, Montenegro and Budapest. The announcement comes more than two months after the company’s first wave of temporary closures. Iberostar’s COVID-19 info page can be found here:  https://www.iberostar.com/en/covid-19/?covid19.




The Lopesan Hotel Group has temporarily closed the Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana. The closure, which went into effect on March 22, will continue until further notice.

To accommodate impacted guests, the resort is waiving all reservation change fees for travel through Nov. 30, 2020.




For all Marriott International hotels worldwide, the following policies have been implemented:

  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

For complete terms and conditions go to https://marriott-re-2019ncovc.com/.



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UPDATED OCT. 19: After a six-month closure, seven hotels and resorts under the Meliá Hotels International (MHI) umbrella have reopened in the Caribbean, Mexico and the U.S.

The following properties have reopened their doors: Paradisus Playa del Carmen (July 1); Paradisus Los Cabos (Aug. 15); The Grand Reserve at Paradisus Palma Real (Oct. 1); INNSiDE New York Nomad (Oct. 2); Meliá Caribe Beach Resort (Oct. 8); and Meliá Punta Cana Beach Resort (Oct. 15). Meliá Orlando Celebration in Celebration, Florida reopened its doors earlier this summer on May 18.

Coming on stream in November will be Paradisus Cancun (Nov. 1) and Meliá Nassau Beach (Nov. 22). ME Cabo and Meliá Braco Village will open just in time for the holidays on Dec. 1 and Dec. 18, respectively. And coming in 2021 will be Paradisus Playa Mujeres,

Melia’s website is at: https://media.melia.com/covid-19/covid_en.html?v1&_ga=2.227852827.740986875.1584547487-25380940.1584547487




UPDATED JULY 20: Melia Hotels International Cuba is slowly but surely reopening its resorts on the island. For now, Sol Palmeras and Meliá Internacional Varadero are welcoming back local tourists, with good occupancy levels. The company says the resorts’ return to operations will be an opportunity to check the effectiveness of the health and safety measures that have been implemented. The use of masks is mandatory for workers and the level of occupancy is limited, with seating restrictions in restaurants and cafes. Cuba officially reopened to Canadian tourism on July 1, however the industry is still waiting on word of flight. In the early phases international tourism will be limited to Cuba’s cayos.




UPDATED SEPT. 4: Already open are Grand Palladium Costa Mujeres Resort & Spa and TRS Coral Hotel in Cancun, Grand Palladium Vallarta Resort & Spa and Dominican Fiesta in Santo Domingo as well as Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa. Looking ahead to October, Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and TRS Yucatan Hotel, all in Riviera Maya, will reopen Oct. 2, several weeks earlier than originally expected. Meanwhile Grand Palladium Palace Resort, Spa & Casino, Grand Palladium Bavaro Suites Resort & Spa, Grand Palladium Punta Cana Resort & Spa and TRS Turquesa Hotel, all in Punta Cana, originally set to reopen on Oct. 9, will now reopen Nov. 19. And TRS Cap Cana in the D.R., originally targeted for Oct. 30, is now scheduled to resume operations on Dec. 18.




UPDATED JULY 22: Moon Palace Jamaica in Ocho Rios reopened its doors in mid-June, welcoming its first guests back. Le Blanc Spa Resort Los Cabos reopened in mid-July. As part of Palace Resorts’ new ‘Purely Palace’ program, temperature checks were conducted for guests upon arrival. The program includes more than 140 preventative measures to assure the health and safety of guests. Other reopened Palace Resorts properties include The Grand at Moon Palace Cancun in early June.




Playa is waiving cancellation fees for all individual reservations scheduled for arrival before April 30, 2020. Existing bookings can be changed or cancelled at no charge up to 24 hours before arrival. This policy also applies to new bookings made from now and April 30, 2020 for travel through April 30, 2020. From May 1, 2020 onward, standard cancellation fees will apply.




UPDATED DEC. 8: RIU Hotels & Resorts is resuming operations in all its destinations in the Caribbean in December 2020 with the reopening of five of its hotels. On Dec. 1, the hotel company reopened Riu Palace Jamaica in Montego Bay, followed by Riu Montego Bay three days later. On Dec. 15, Riu Republica in the Dominican Republic and the Riu Palace Antillas in Aruba will once again open to the public. Lastly, the Riu Palace Paradise Island in The Bahamas will reopen its doors on Dec. 17. With these reopenings, RIU Hotels & Resorts will have returned to operation in almost all of its beach hotels in Mexico, the Caribbean and Central America. As Dec. 7, 2020, the company has a total of 35 hotels open or about to open in the region, with the exception of four properties that remain closed. For more details see https://www.riu.com/en/posts/informacion-covid19.jsp.




UPDATED OCT. 9: More than half of Sandals Resorts and Beaches Resorts properties are now open, with more reopenings scheduled for this fall. On Oct. 8 Sandals Resorts and Beaches Resorts launched a new Travel Insurance Plan and Cancellation Protection Benefit. Powered by Trip Mate, the ‘Travel Protection Plan – Insurance Is On Us’ will be purchased on behalf of guests and is part of a client’s travel reservation. The Cancellation Protection Benefit, meanwhile, allows travellers to plan their future vacation with confidence. See sandals.com and beaches.com.




Operations have been temporarily paused at all Solmar properties. A tentative reopening date of May 2, 2020 has been set.

Guests with an existing reservation can cancel up to 24 hours before their stay. For reservations made under the non-refundable reservation policy, the company is honouring deposits towards another date.

For more information call 1-800-344-3349 (hotel only), 1-844-413-2654 (flight + hotel), or email reservations@solmar.com.




UPDATED SEPT. 21: Spice Island Beach resort in Grenada has announced it will delay plans to reopen until October 2021 with the hope that the pandemic will have subsided by then. The resort’s reservations team is available via email at reservations@spicebeachresort.com.




Executive management of Sanibel Captiva Beach Resorts has announced that ‘Tween Waters Island Resort & Spa will voluntarily close to April 24, following Federal, state and local Coronavirus Health and Safety Guidelines. All Sanibel Captiva Beach Resorts properties are currently accepting reservations for April 25, 2020 and beyond.





The family-friendly Dominicus Beach property reopened on Sept. 18 following a complete renovation of its guestrooms, lobby, nature-inspired areas, pools, restaurants and bars. In addition, new health and safety protocols set out by the World Health Organization have been implemented, while its already existing hygiene standards have been further enhanced in partnership with Cristal International Services, a global leader in quality management solutions for hoteliers.

For more information on the resort’s safety protocols go to www.vivaresorts.com/covid-19-update.

For new or existing direct bookings with arrivals after April 30, 2020 all of Wyndham’s properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.




UPDATED JUNE 29: The adults-only, all-inclusive Warwick Paradise Island – Bahamas is set to reopen its doors on July 1 to coincide with the country’s reopening of its borders to international travellers. In preparation, the resort has implemented its new ‘Warwick Cares Program’, which includes guidelines on cleaning, social interaction and workplace protocols designed to provide peace of mind to both guests and staff. In celebration of its reopening, Warwick Paradise Island – Bahamas is offering a selection of special offers with rates starting from US$299 per couple, per night, based on accommodations in an Island View room.



For the latest list of Airline updates, click here

For the latest list of Cruise Line updates, click here

For the latest list of Tour Operator updates, click here


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