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The latest closures, reopenings & policies from major resort brands

The latest closures, reopenings & policies from major resort brands

Wednesday, March 25, 2020

TORONTO — With major airlines suspending operations and governments enforcing strict travel restrictions due to COVID-19, hotel and resort companies are doing their part to help reassure travellers during this time.

Here’s the latest from major sun destination resort brands (scroll down for complete details). Updates will be added as soon as they become available.

LATEST UPDATES: July 22 – Le Blanc Spa Resort Los Cabos; July 20 – Blue Diamond Resorts, Melia Cuba and Palladium; July 16 – Finest Resorts (The Excellence Collection); July 7 – RIU; June 29 – Warwick Paradise Island; June 25 – Brisas Group, Casa de Campo, Four Seasons Resort Los Cabos, Moon Palace Jamaica




AMResorts has implemented the ‘Move the Date, Keep the Rate’ program to allow guests to change the date of their travel for a future travel date between now and one year of their original travel date.

Additionally, they have the option to change to another AMResorts property within the same brand, in a different destination, with no additional fee or cancellation penalty. Travel must be completed within one year of their original travel date.

Clients can call AMResorts’ customer care team at 1-800-597-4761.




UPDATED MAY 27: Bahia Principe Hotels & Resorts has modified its schedule of reopening dates for each of its hotels in response to the ongoing COVID-19 crisis. Bahia Principe says its hotels and teams remain readily available to reopen at any point before the modified dates, pending demand. The following reopening dates, however, remain subject to how measures are being taken by various governments in upcoming weeks and months.


Punta Cana: Bahia Principe Luxury ESMERALDA – Nov. 1; Bahia Principe Grand AQUAMARINE – Nov. 1; Bahia Principe Grand PUNTA CANA – Nov. 1; Bahia Principe Grand BAVARO – Nov. 1; Bahia Principe Grand TURQUESA – Nov. 1;Bahia Principe Luxury AMBAR – July 1; Bahia Principe FANTASIA Punta Cana – July 1 (** clients as of July 1 will be upgraded to any of the two hotels open at the resort complex)

La Romana: Bahia Principe Grand LA ROMANA – Nov. 1; Bahia Principe Luxury BOUGANVILLE – Nov. 1 (** clients as of July 1 may change to any Bahia Principe Hotels & Resorts in any destination)

Samana: Bahia Principe Grand EL PORTILLO – Nov. 1; Bahia Principe Luxury SAMANA – Nov. 1; Bahia Principe Grand CAYACOA – Nov. 1; Bahia Principe Luxury CAYO LEVANTADO – Nov. 1 (** clients as of July 1 may change to any Bahia Principe Hotels & Resorts in any destination)


Riviera Maya: Bahia Principe Grand TULUM – Nov. 1;Bahia Principe Grand COBA – Nov. 1;Bahia Principe Luxury SIAN KA’AN – Nov. 1; Bahia Principe Luxury AKUMAL – July 1 (** clients as of July 1 will be upgraded to Bahia Principe Luxury Akumal)


Bahia Principe Grand JAMAICA – July 1; Bahia Principe Luxury RUNAWAY BAY – Nov. 1 (** clients as of July 1 will be protected at Bahia Principe Grand Jamaica)

Details are also available for resorts in Spain. See




Banyan Tree has adjusted its policies accordingly to provide guests with added flexibility:

  • You may postpone your trip to a later date without having to select a future day immediately, therefore giving you an added level of flexibility as long as changes are made 24 hours before your arrival date up to and including April 30, 2020.
  • If you would like to change a destination that is better suited to your revised travel arrangements, we will gladly transfer it to a sister property should you wish to stay there instead.
  • For any new bookings for stays before Sept. 30, 2020, you can change or cancel your reservation at no charge up to 24 hours before your arrival date.
  • For groups and meeting bookings, we will treat each on a case by case basis for maximum flexibility.

For more information email or go to




The Barceló Hotel Group has made all changes completely flexible for bookings with arrival dates up to May 31, 2020. Guests have the option to change their booking date so that they can enjoy their stay within the 12 months following the check-in date.

“Given the exceptional circumstances, we would like to apologize for the inconveniences that this health crisis is causing you or your loved ones,” said the company. “The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group.”




UPDATED JULY 20: Blue Diamond Resorts has begun to reopen its resorts. Royalton Riviera Cancun Resort & Spa, Hideaway at Royalton Riviera Cancun, Mystique Holbox by Royalton, Royalton Negril Resort & Spa, Hideaway at Royalton Negril and Grand Lido Negril all reopened their doors. All other resorts remain temporarily closed. Email for more information.




Mexico’s leading hospitality group has begun reopening its nine hotels and resorts across the country, with all properties expected to be fully operational by July 1.

The Brisas Group portfolio consists of two hotel collections: Las Brisas, the brand’s flagship resort collection, and Galeria Plaza, a collection of business-centric hotels.

Here are the opening dates for each property:

Las Brisas 

Galeria Plaza

For a full list of health and safety protocols go to




Casa de Campo Resort & Villas in La Romana, Dominican Republic is set to welcome back guests on July 1. During its closure, the resort completely refreshed rooms and facilities, and performed its annual golf course maintenance on its layouts including the legendary Teeth of the Dog and the Pete Dye-designed Dye Fore.

In preparation of its reopening, the resort developed its ‘Casa Cares’ health and safety program, which highlights new standards in safeguarding the well-being of guests. For a complete list of measures go to




For guests heading to Club Med Punta Cana, Michès Playa Esmeralda, Sandpiper Bay, Cancún Yucatán, Ixtapa Pacific, Columbus, Turkoise, Caravelle, or Buccaneer’s Creek before May 1, their file will be automatically cancelled.

Files will also be cancelled for guests heading to Europe, the Mediterranean, Asia, Africa or Brazil before May 1.

More news:  Insurance follow up: The latest from Allianz, Manulife and the CLHIA

Impacted guests are being offered a future travel credit for 100% of the land costs, valid for travel through April 30, 2022 to travel again in the resort of their choice, as well as a credit for 100% of flights booked through Club Med, applicable on the same airline and non-transferable.

For complete terms and conditions, as well as info on stays on or after May 2, 2020 and new bookings, go to




Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay will close from April 1 through May 15, 2020, with a reopening planned for May 16, 2020.

Guests with an existing reservation made directly with the resort for a stay between March 16 and June 30, 2020 can change their dates or cancel at no charge for a full refund up to 24 hours before their scheduled arrival.

Any new reservation made directly with the resort between March 16 and June 30, 2020 for any future stay can be changed or cancelled at no charge for a full refund up to 24 hours before their scheduled arrival.

The resort has extended its reservations office hours from 9 a.m. to 7 p.m. Monday through Friday, and from 12:00-5:00 p.m. on Saturday. They can be reached at or at +1-758-456-9999.




UPDATED JUNE 4: Couples Resorts is set to reopen all four of its resorts on July 1 following temporary closures due to the COVID-19 crisis. In anticipation of its reopening, the resort company has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment. See




Curtain Bluff has clod its doors for the first time in its 58-year history. It plans to reopen on Oct. 24, 2020, as per its usual yearly renovation schedule.

Guests whose deposited vacations will be affected from April to August are being offered a room credit on their return reservations for a maximum of 24 months. Those who choose to postpone their booking will also receive a US$200 resort credit to their updated booking.




UPDATED JULY 16: Finest Resorts, part of The Excellence Collection,  is delaying the reopening of Finest Playa Mujeres to Sept. 18. The original target date was Aug. 1. Earlier the Excellence Collection also pushed back the reopening dates for Excellence Riviera Cancun and Beloved Playa Mujeres from July 1 to Aug. 28. Guests with existing arrival dates at either property between July 1 and Aug. 27 will be automatically accommodated at the adults-only Excellence Playa Mujeres, which is scheduled to reopen on July 1. Guests wishing to keep their reservation at Excellence Riviera Cancun or Beloved Playa Mujeres are also able to change their dates, though rates for the newly selected dates will apply. More details are here. The reopening dates of The Excellence Collection’s other properties are as follows: Excellence Oyster Bay, Aug. 28l Excellence Punta Cana, Aug. 28; and Excellence El Carmen, Aug. 28.




Located 45 minutes from Los Cabos International Airport, the resort will reopen its doors to guests on June 26 with stringent health and safety procedures as part of its new ‘Lead With Care’ program. Grounded in health care expertise, the program sets out clear procedures for guests and employees, including dedicated personnel to clean high-touch areas using EPA-approved products, limited capacity in restaurants to allow for social distancing, and safety kits in each guestroom featuring masks, hand sanitizer and sanitation wipes. Thermal screening tests will also be conducted upon check-in.




Hard Rock International has temporarily closed select Hard Rock Hotel and Hard Rock Hotel and Casino locations in the U.S. and abroad.

The closures, says the company, will support local, state and international efforts to mitigate the spread of the virus through social distancing. It also announced the temporary closure of all company-owned Hard Rock Café locations around the world.




The Holiday Inn Resort Montego Bay will close on a temporary basis from March 27 to May 31. According to Managing Director Kevin Hendrickson, the resort intends to resume operations on June 1, “however, as circumstances surrounding the COVID-19 pandemic and its effect on global airlift remain beyond our control, we reserve the option to adjust our plans.”




UPDATED JUNE 8: Iberostar says it will be reopening several hotels in destinations including Mexico, Spain, Portugal, Greece, Montenegro and Budapest. The announcement comes more than two months after the company’s first wave of temporary closures. Iberostar’s COVID-19 info page can be found here:




The Lopesan Hotel Group has temporarily closed the Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana. The closure, which went into effect on March 22, will continue until further notice.

To accommodate impacted guests, the resort is waiving all reservation change fees for travel through Nov. 30, 2020.




For all Marriott International hotels worldwide, the following policies have been implemented:

  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

For complete terms and conditions go to




Currently, and until March 31, 2020, all rates that Melia have on sale can be cancelled at no cost. Cancellations can be made between 1-7 days before the scheduled arrival date.

For individual bookings made from March 2-31, 2020, guests can cancel the booking up to 24 hours before the check-in date without any cancellation fee or penalty.

For cancellation policies for individual bookings made from March 2-31, and those made before March 2, as well as a complete list of hotel closures, please refer to Melia’s website at:




UPDATED JULY 20: Melia Hotels International Cuba is slowly but surely reopening its resorts on the island. For now, Sol Palmeras and Meliá Internacional Varadero are welcoming back local tourists, with good occupancy levels. The company says the resorts’ return to operations will be an opportunity to check the effectiveness of the health and safety measures that have been implemented. The use of masks is mandatory for workers and the level of occupancy is limited, with seating restrictions in restaurants and cafes. Cuba officially reopened to Canadian tourism on July 1, however the industry is still waiting on word of flight. In the early phases international tourism will be limited to Cuba’s cayos.

More news:  Insight Vacations extends delay, launches private group tours




UPDATED JULY 20: Already open are Grand Palladium Costa Mujeres Resort & Spa and TRS Coral Hotel in Cancun, and Grand Palladium Vallarta Resort & Spa (July 1), as well as Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa (July 10). Looking later into July, Dominican Fiesta in Santo Domingo will open July 27. This fall, Grand Palladium Palace Resort, Spa & Casino, Grand Palladium Bavaro Suites Resort & Spa, Grand Palladium Punta Cana Resort & Spa and TRS Turquesa Hotel, all in Punta Cana, will reopen Oct. 9. Meanwhile TRS Cap Cana in the D.R., plus Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and TRS Yucatan Hotel, all in Riviera Maya, are eyeing Oct. 30. Palladium has also launched a new free insurance offering available to all guests, Canadians included, staying at any Grand Palladium or TRS Hotel in Mexico, Jamaica and the D.R. (and Brazil).




UPDATED JULY 22: Moon Palace Jamaica in Ocho Rios reopened its doors in mid-June, welcoming its first guests back. Le Blanc Spa Resort Los Cabos reopened in mid-July. As part of Palace Resorts’ new ‘Purely Palace’ program, temperature checks were conducted for guests upon arrival. The program includes more than 140 preventative measures to assure the health and safety of guests. Other reopened Palace Resorts properties include The Grand at Moon Palace Cancun in early June.




Playa is waiving cancellation fees for all individual reservations scheduled for arrival before April 30, 2020. Existing bookings can be changed or cancelled at no charge up to 24 hours before arrival. This policy also applies to new bookings made from now and April 30, 2020 for travel through April 30, 2020. From May 1, 2020 onward, standard cancellation fees will apply.




UPDATED JULY 7: With the start of summer RIU will have more than 50 hotels and resorts reopening in 16 of the 19 countries where it operates, including Mexico, Costa Rica, Jamaica, Aruba, the D.R. and the Bahamas. On July 1 the company marked the reopening of Riu Palace Bavaro in the D.R., along with Riu Palace Paradise Island in the Bahamas and Riu Dunamar in Mexico’s Costa Mujeres. Riu Reggae reopened July 3. Riu Palace Aruba will open its doors on July 10. Meanwhile Riu Ocho Rios, Riu Palace Peninsula and Riu Cancun opened their doors earlier this month. For more details see




Guests travelling to any Royal Luxury Resorts property and who booked directly can reschedule their trip with no penalty if communicated 48 hours before the original check-in. Its flexible cancellation policy also allows guests unable to travel to the destination to cancel their existing reservation with no penalties 48 hours before check in.

Also, since March 17, Royalton has been relocating guests staying at Royalton Punta Cana and Hideaway at Royalton Punta Cana Royalton Bavaro with a room upgrade based on availability.




UPDATED JUNE 10: Sandals Grande Antigua is now open again. All other Sandals and Beaches Resorts are temporarily closed, however more resorts will reopen in the coming weeks as more Caribbean destinations open their borders, including the company’s Jamaica resorts, with reopenings scheduled for June 16. See




Operations have been temporarily paused at all Solmar properties. A tentative reopening date of May 2, 2020 has been set.

Guests with an existing reservation can cancel up to 24 hours before their stay. For reservations made under the non-refundable reservation policy, the company is honouring deposits towards another date.

For more information call 1-800-344-3349 (hotel only), 1-844-413-2654 (flight + hotel), or email




UPDATED APRIL 17: The popular resort, located on Grenada’s famed Grand Anse Beach, has extended its closure through June 15, 2020 due to COVID-19 travel restrictions. The resort’s reservations team is available Monday to Friday, 7 a.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m., at (473) 444-4258 and via email at




Executive management of Sanibel Captiva Beach Resorts has announced that ‘Tween Waters Island Resort & Spa will voluntarily close to April 24, following Federal, state and local Coronavirus Health and Safety Guidelines. All Sanibel Captiva Beach Resorts properties are currently accepting reservations for April 25, 2020 and beyond.




Guests travelling with new or existing direct bookings for stays in any of Wyndham’s hotels through April 30, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel’s policy) prior to arrival.

Guests who are prohibited from travelling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.

For new or existing direct bookings with arrivals after April 30, all of Wyndham’s properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.




UPDATED JUNE 29: The adults-only, all-inclusive Warwick Paradise Island – Bahamas is set to reopen its doors on July 1 to coincide with the country’s reopening of its borders to international travellers. In preparation, the resort has implemented its new ‘Warwick Cares Program’, which includes guidelines on cleaning, social interaction and workplace protocols designed to provide peace of mind to both guests and staff. In celebration of its reopening, Warwick Paradise Island – Bahamas is offering a selection of special offers with rates starting from US$299 per couple, per night, based on accommodations in an Island View room.



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