TORONTO — Here’s the latest from major sun destination resort brands. This list is updated as we receive new information from each company. The latest information can always be found at the company’s website.
AMResorts properties are extending the company’s CleanComplete+ program as long as CDC and government travel regulations require COVID-19 testing prior to entrance after returning from international travel. Guests may receive COVID-19 viral antigen testing on-property at no cost when traveling to valid countries including the U.S. For guests travelling to countries that do not accept the COVID-19 viral antigen test, like Canada, CleanComplete+ includes facilitation of the required PCR test with an additional cost to the guest. More information including details about AMResorts’ Move the Date, Keep the Rate program can be found here.
BAHIA PRINCIPE HOTELS & RESORTS
In February 2021 Bahia Principe Hotels & Resorts reopened its third brand property in Punta Cana in response to an increase in travel demand to the destination. Bahia Principe Grand Punta Cana joins two other properties in Punta Cana that are now welcoming back guests: Bahia Principe Fantasia Punta Cana and Bahia Principe Luxury Ambar.
With all its reopened properties, Bahia Principe Hotels & Resorts has implemented rigorous safety and hygiene measures in collaboration with HS Consulting, international consultants specializing in the tourism industry. These include proper social distancing, increased cleaning and disinfection, health checks, digitalizing experiences and more. Additionally, for guests who require COVID-19 testing for their return flights, Bahia Principe is able to accommodate on site through partnerships with local laboratories and clinics. Guests should contact the front desk upon arrival to schedule their test prior to departure. Bahia Principe’s health and safety measures can be found here.
Banyan Tree Group’s health and safety measures, change of reservation policies and more can be found at https://www.banyantree.com/en/travel-advisory.
BARCELÓ HOTEL GROUP
BLUE DIAMOND RESORTS
Details about Blue Diamond Resorts’ 360 Clean Approach and other health and safety measures, as well as booking policies, can be found here.
BODYHOLIDAY, ST. LUCIA
BodyHoliday in St. Lucia reopened to guests on Oct. 1, 2020. The iconic resort has undertaken extensive measures for sanitization, social distancing and other virus-related policies to ensure the safety of guests and staff. All visitors to St. Lucia are required to stay in COVID-19 Certified accommodation as part of the island’s strategy to mitigate the spread of the virus. Click here for the resort’s latest COVID-19 policies and updates .
The Brisas Group portfolio consists of two hotel collections: Las Brisas, the brand’s flagship resort collection, and Galeria Plaza, a collection of business-centric hotels. For a full list of health and safety protocols go to https://www.brisas.com.mx/en/reopening-protocol/.
CANOUAN ESTATE RESORT & VILLAS
Canouan Estate Villas & Residences in St. Vincent & the Grenadines reopened to guests with a brand new name: Canouan Estate Resort & Villas. For more information go to www.canouan-estate.com. For Saint Vincent and the Grenadines’ entry requirements click here.
CASA DE CAMPO RESORT & VILLAS
Casa de Campo Resort & Villas in La Romana, D.R. reopened in summer 2020. During its closure, the resort completely refreshed rooms and facilities, and performed its annual golf course maintenance on its layouts including the Teeth of the Dog and the Pete Dye-designed Dye Fore. The resort’s ‘Casa Cares’ health and safety program includes new standards in safeguarding the well-being of guests. For a complete list of measures go to https://www.casadecampo.com.do/resources/casa-cares/.
A complete listing of Club Med’s COVID-19 updates including resort reopening dates, booking policies, health and safety measures and more is at https://www.clubmed.ca/l/revisedcancellationpolicy.
COCONUT BAY BEACH RESORT & SPA, ST. LUCIA
Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay have complete COVID-19 updates here. The resort can be reached at firstname.lastname@example.org or at +1-758-456-9999.
Couples Resorts has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment. Travel updates, travel requirements, more details about the company’s Worry-Free Guarantee and a list of FAQs can be found at https://couples.com/covid-19.
CURTAIN BLUFF, ANTIGUA
Curtain Bluff requires proof of a negative COVID test result prior to check-in. If guests are arriving at Curtain Bluff after staying at another resort on island, Curtain Bluff will require a second COVID test. The hotel will accept a rapid test, and this can be done at any medical lab locally, before check-in. More details can be found here.
THE EXCELLENCE COLLECTION
Excellence Playa Mujeres, Finest Playa Mujeres, Excellence Riviera Cancun, Excellence El Carmen and Beloved Playa Mujeres have all reopened. For reopening dates for other resorts in the Excellent Collection, as well as an extensive list of FAQs, see https://www.theexcellencecollection.com/coronavirus-travel-information/.
HAMILTON PRINCESS & BEACH CLUB
Hamilton Princess & Beach Club in Bermuda reopened its doors in August 2020 with new health and safety protocols developed by parent company Accor. These include temperature checks for everyone entering the property, mandatory masks throughout indoor public spaces, and limited number of guests in elevators. Each guestroom comes with a wellness kit that includes masks, gloves, hand sanitizer and disinfecting wipes. For more information on safety protocols go to www.ALLSafeandWell.com.
HARD ROCK INTERNATIONAL
Hard Rock Safe & Sound is the company’s program of health and safety measures. More details can be found at https://www.hardrockhotels.com/safe-and-sound.aspx.
HOLIDAY INN RESORT MONTEGO BAY
The Holiday Inn Resort Montego Bay is closed on a temporary basis until June 12, 2021. Click here for more details.
HYATT REGENCY ARUBA RESORT SPA AND CASINO
Hyatt Regency Aruba Resort Spa & Casino is welcoming guests following a multi-million-dollar renovation. For more information on Hyatt’s Global Care & Cleanliness Commitment go to hyatt.com/care-and-cleanliness. For more information on Aruba’s entry requirements click here.
IBEROSTAR HOTELS & RESORTS
Iberostar’s health and safety protocols, part of its How We Care program, are outlined here.
LOPESAN HOTEL GROUP
Details about the Lopesan Health and Safety Seal and other measures can be found here.
Marriott International says it is committed to providing guests with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the Marriott Cleanliness Council has redefined the company’s cleaning and safety standards. More information can be found at https://clean.marriott.com.
MELIA HOTELS & RESORTS
Melia says its hotel operations have been adapted to guarantee safety for customers and compliance with regulations. Additional cleaning and hygiene measures have been implemented and some procedures and spaces have been adjusted. More details plus Melia’s cancellation policy can be found at https://www.melia.com/covid-19/covid_en.html.
MELIA HOTELS INTERNATIONAL CUBA
Melia Hotels International Cuba’s #StaySafeWithMelia health and safety measures, and all COVID-19-related travel information, is at https://www.meliacuba.com/covid-19.
PALLADIUM HOTEL GROUP
A complete list of FAQs about Palladium Hotel Group and its properties, including health and safety protocols, PCR test costs and booking policies, can be found here.
Information about Palace Resorts’ flexible booking policy as well as its ‘Purely Palace’ health and safety program can be viewed here.
PLAYA HOTELS & RESORTS
Playa is waiving cancellation fees for all individual reservations scheduled for arrival before April 30, 2020. Existing bookings can be changed or cancelled at no charge up to 24 hours before arrival. This policy also applies to new bookings made from now and April 30, 2020 for travel through April 30, 2020. From May 1, 2020 onward, standard cancellation fees will apply.
RIU HOTELS & RESORTS
RIU Hotels & Resorts has taken safety precautions to ensure the wellbeing of all its customers. To offer greater booking flexibility, RIU has updated its cancellation policies. Bookings with check-in dates up to Oct. 31, 2021 can be cancelled or changed free of charge. Any changes are subject to the hotels’ availability and to variations in the rate. This does not include non-refundable rates or the following hotels: Hotel Riu La Mola, Hotel Riu Guarana, Hotel Riu Costa del Sol and Hotel Riu Chiclana. For more details see https://www.riu.com/en/posts/informacion-covid19.jsp.
SANDALS AND BEACHES RESORTS
Close to a dozen Sandals Resorts and Beaches Resorts properties are now open: Sandals Montego Bay; Sandals Royal Caribbean; Sandals Negril; Sandals South Coast; Sandals Ochi; Sandals Royal Plantation; Sandals Grande Antigua; Sandals Grande St. Lucian; Sandals Regency La Toc; Sandals Halcyon Beach; and Sandals Emerald Bay.
Properties reopening soon include: Sandals Grenada (March 31, 2021); Sandals Barbados and Sandals Royal Barbados (April 2, 2021); and Sandals Royal Bahamian (May 1, 2021).
Sandals Resorts and Beaches Resorts offers a Travel Insurance Plan and Cancellation Protection Benefit. Powered by Trip Mate, the ‘Travel Protection Plan – Insurance Is On Us’ will be purchased on behalf of guests and is part of a client’s travel reservation. The Cancellation Protection Benefit, meanwhile, allows travellers to plan their future vacation with confidence. See sandals.com and beaches.com.
SOLMAR HOTELS & RESORTS
Details about Solmar’s Leisure Travel Insurance and other COVID-19-related updates can be found here.
SPICE ISLAND BEACH RESORT, GRENADA
Spice Island Beach resort in Grenada is delaying plans to reopen until October 2021 with the hope that the pandemic will have subsided by then. The resort’s reservations team is available via email at email@example.com.
VIVA WYNDHAM RESORTS
At Viva Wyndham’s resorts in the D.R., Mexico and the Bahamas, the company has implemented the highest standards of health and hygiene protocols to keep guests safe during their stay. For more information on the safety protocols go to https://vivaresorts.com/policy/.
WARWICK PARADISE ISLAND
More information about Warwick Paradise Island – Bahamas’ ‘Warwick Cares Program’, booking flexibility and more can be found here.