To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
TORONTO — Canada’s airlines have taken swift action amid border closures and travel restrictions in the wake of the coronavirus pandemic. In many cases airlines have temporarily suspended operations entirely.
Here’s the latest from Canada’s airlines. Updates will be added as soon as they become available.
LATEST UPDATE March 26: Sunwing
Air Canada is gradually suspending the majority of its international and U.S. transborder flights by March 31.
Subject to further government restrictions, Air Canada will continue to serve a small number of international and U.S. transborder destinations from select Canadian cities after April 1.
International: Air Canada will operate a limited number of international ‘air bridges’ between one or more of its Canadian hubs and the cities of London, Paris, Frankfurt, Delhi, Tokyo and Hong Kong from April 1 until at least April 30. This will reduce its international network from 101 airports to six.
U.S.A.: Air Canada is reducing its transborder network from 53 airports to 13, subject to further reductions based on demand or government edicts.
Canada: Air Canada says it intends to continue to serve all provinces and territories of Canada, reducing its domestic network from 62 airports to 40 through a reduced network April 1 – 30, subject to further reductions based on demand or government edict.
For information the latest information about cancellations and travel credits see https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html#/cancel-existing.
Flair says it is making every effort to get passengers where they need to go. Passengers impacted by flight reroutings will be notified by email. The airline’s latest change policies are at https://flyflair.com/travel-info/customer-service/covid-19-updates.
Porter Airlines has temporarily suspended all flights, with plans to resume service on June 1. Reservations are currently being taken for Porter flights starting June 1. All flights booked in June will be fully changeable and refundable to give passengers maximum flexibility as travel resumes. More details are at https://s3.amazonaws.com/eporter.flyporter.com/Suspension/index.html.
Sunwing has suspended all southbound flights through April 30. Customers with departure dates for flights or vacation packages between March 17 and April 30 are eligible to receive a future travel credit in the value of the original amount paid. The original booking number will be the code of the future travel credit. Sunwing will communicate formally via the email address on file (including group travel bookings). Customers do not need to contact Sunwing. For departure dates May 1 onwards, standard terms and conditions apply to changes and cancellations. For the most up to date information see https://www.sunwing.ca/en/promotion/packages/travel-advisory/.
Sunwing has also made a temporary adjustment to its final payment policy. Effective March 25 final payments are now due 25 days before the departure date, instead of the usual 45 days, for departures from May 1 – June 30, 2020. Sunwing notes that the change to the policy is temporary and conditions will apply. The adjusted policy applies to individual bookings only, on all air only and packages purchased via Sunwing (not applicable to group bookings). Sunwing’s air and package cancellation terms will be aligned with these amended final payment conditions (cancellation fees: 25 days or more before departure – loss of deposit; 24 to 22 days before departure – 50% of the total amount; 21 days and less before departure – 100% of the total amount). All other terms and conditions remain the same.
Swoop has suspended all regular international and transborder flights until May 31. Check https://www.flyswoop.com/coronavirus/ for the latest updates. Swoop’s ModiFly is included in all new bookings more than seven days from departure and free to add for existing bookings more than seven days from departure. Swoop’s repatriation flights started March 23.
Sales for Air Transat departures until April 30 are suspended from and to most destinations in Europe and the U.S. Sales for flights and packages to the Caribbean and Mexico have also been suspended immediately.
Passengers with domestic flights are asked to check the flight status.
Transat says a date for a full halt to its operations will be announced soon.
All passengers who were unable to travel because their flight is cancelled will receive a credit for future travel to be used within 24 months of their original travel date. More information is at https://www.airtransat.com/en-CA/travel-information/coronavirus?_ga=2.45279844.1705745131.1584971876-1750582553.1566306635.
WestJet suspended all commercial operations for all transborder (United States, including Hawaii) and international (Europe, Mexico, Caribbean, Central America) flights as of March 22 for a 30-day period.
Flight refunds will be returned as a future travel credit valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. WestJet notes it is not processing refunds to original form of payment at this time.
SUPPLIER UPDATE LISTS:
For the latest list of Cruise Line updates, click here
For the latest list of Hotel & Resort updates, click here
For the latest list of Tour Operator updates, click here