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Air Canada, WestJet, Transat, Sunwing and more: The latest updates amid the...

Air Canada, WestJet, Transat, Sunwing and more: The latest updates amid the coronavirus pandemic

Wednesday, March 25, 2020

TORONTO — Canada’s airlines took swift action amid border closures and travel restrictions in the wake of the coronavirus pandemic.

Here’s the latest from Canada’s airlines. This list is updated as we receive new information from each company. The latest information can always be found at the company’s website.

LATEST UPDATE: Jan.12 – Porter Airlines; Dec. 17 – WestJet; Dec. 14 – Sunwing; Dec. 3 – Air Canada


UPDATED DEC. 3: Air Canada says Aeroplan Members making an eligible new booking with Air Canada originating in Canada will receive complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance. The shift to offer the free coverage to only Aeroplan members took effect Dec. 1, for bookings made Dec. 1, 2020 to Jan. 31, 2020. Air Canada’s Aeroplan program is free to join.


UPDATED JUNE 4: Flair Airlines has announced that it will resume service to Kelowna and Winnipeg while delaying the launch of other destinations as part of its new summer schedule. Its current route schedule will be expanded to include both Kelowna and Winnipeg in addition to Toronto, Edmonton, Calgary and Vancouver. However, as a result of ongoing travel restrictions, Flair will also be delaying the launch of service into Ottawa and Atlantic Canada. Full refunds are being offered to passengers booked on cancelled flights to the affected destinations: Ottawa, Halifax, Saint John, N.B., and Charlottetown. Impacted guests will be contacted through email with instructions on how to receive their refunds. The airline’s latest change policies are at https://flyflair.com/travel-info/customer-service/covid-19-updates.


UPDATED JAN. 12: Porter Airlines has pushed back its planned restart date to March 29. The airline previously suspended operations until Feb. 11 but according to president and CEO Michael Deluce, more time is needed as COVID-19 vaccine rollouts continue across Canada. More details are here.


UPDATED DEC. 14: Sunwing has restarted its winter sun program with current gateways Toronto and Montreal, and destinations Cancun, Jamaica and Punta Cana. Sunwing is also adding sun flights out of Western Canada.  Flights will depart from Vancouver, Calgary and Edmonton to Cancun on Saturdays starting Jan. 9, 2021, with additional flight service from Edmonton to Puerto Vallarta and Mazatlan on  Saturdays starting Dec. 26, 2020.

Sunwing has also resumed flights to Cuba, onboard Sunwing Airlines, with weekly flights departing from Toronto and Montreal to Varadero.

Sunwing’s flexible booking options include the option to change or cancel travel plans anytime with ease, monthly payment options and complimentary Price Drop Cash Back of up to $800 per couple. Plus, select packages booked during the sale for departures between now and Dec. 31, 2021 include COVID-19 coverage at no additional cost.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops

Sunwing customers with departure dates for flights or vacation packages between March 17 and August 31 are eligible to receive a future travel credit in the value of the original amount paid. No action needed. The credit can be redeemed against future travel to anywhere Sunwing Airlines operates, depending on original departure date. Original departure dates between March 17 and May 31, 2020 are redeemable up to June 20, 2022. Original departure dates June 1 – August 31 2020, are redeemable up to August 31, 2022.

For the most up to date information see https://www.sunwing.ca/en/promotion/packages/travel-advisory/.


UPDATED NOV. 16: Swoop is now offering ‘Trustred Travel Getaways’, a limited offering of vacation packages to Montego Bay with departures from Toronto starting Dec. 19. Swoop’s packages are in partnership with IHG Hotels & Resorts, with accommodation at the Holiday Inn Resort Montego Bay All-Inclusive. Free access to mandatory pre-travel COVID-19 testing will ensure that all passengers onboard a departing Trusted Travel Getaway flight have proof of a negative COVID-19 test. Flights will operate from Toronto to Montego Bay on Dec. 19, Dec. 26 and Jan. 2. Packages include and Swoop’s free TuGo Travel Insurance COVID-19 coverage.


UPDATED SEPT. 28: Transat passengers can now benefit from a COVID-19 Emergency Medical Certificate of Insurance. The insurance plan, offered through Manulife, is designed to cover emergency medical and quarantine expenses at destination, in addition to providing assistance if COVID-19 is contracted during the trip. Passengers who book a roundtrip flight from Canada to an international Air Transat destination or a Transat package to Mexico, Central or South America, or the Caribbean, from Sept. 25 to Oct. 31, 2020, for stays of up to 21 days, for departures between Oct. 1, 2020, and April 30, 2021, will be covered by the new insurance at no extra cost.

Transat’s 2020-2021 winter program features flights to dozens of destinations as well as packages to hundreds of hotels in the South and Europe. Earlier Transat announced that it had suspended all flights from Western Canada to south and USA destinations for winter 2020-2021. Transat announced on July 22 that its FTCs are now fully transferable, with no expiry date. As before, any residual credit will remain on file. The new policy applies to flights, packages and guided tours. However, it excludes credits received for cruises that are subject to their own cruise lines’ conditions. More information for Transat can be found  at https://www.airtransat.com/en-CA/book/resumption-of-our-operations#%2Fresults.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops


UPDATED DEC. 17: WestJet has updated its January 2021 schedule, with flights to 57 destinations in the Caribbean, Europe, Central America, Canada and the United States, including Hawaii. In addition to flights to Liberia in Costa Rica, and Ixtapa/Ziuantanejo in Mexico, both from Calgary, January’s schedule also features the resumption of service between Kona, Hawaii and Vancouver as well as Aruba-Toronto. Dreamliner service between Calgary and Cancun kicks off on Jan. 8, 2021 while service to Puerto Vallarta will start Jan. 23.

Through TuGo, any WestJet air-only reservation including WestJet Vacations bookings for travel to and from Mexico, the Caribbean,  the U.S., Europe (including the U.K.) and inbound to Canada will provide eligible passengers no-charge COVID-19 travel insurance.

On Oct. 21 WestJet announced it will voluntarily provide refunds to original form of payment for guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic. More information can be found here.

Earlier WestJet announced it was offering refunds for select flights that include a U.S. or UK destination. The refunds apply to U.S. and UK flights March 1 – June 30. On Sept. 15 it added Europe to its refund-eligible list, for flights to or from Europe and scheduled to depart between March 1 and Oct. 31.

Effective Nov. 2 all WestJet flights to and from Moncton, Fredericton, Sydney, Charlottetown and Quebec City will be suspended indefinitely. Service to and from Halifax and St. John’s will see cuts. All told the move will impact more than 100 flights per week, or almost 80% of seat capacity from the Atlantic region. WestJet says a return to service date is unknown at this time. Passengers impacted by the suspension of operations will be contacted directly regarding their options for travel to and from the region.


For the latest list of Cruise Line updates, click here

For the latest list of Hotel & Resort updates, click here

For the latest list of Tour Operator updates, click here

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