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Air Canada, WestJet, Transat, Sunwing and more: The latest updates amid the...

Air Canada, WestJet, Transat, Sunwing and more: The latest updates amid the coronavirus pandemic

Wednesday, March 25, 2020

TORONTO — Canada’s airlines have taken swift action amid border closures and travel restrictions in the wake of the coronavirus pandemic. In many cases airlines have temporarily suspended operations entirely.

Here’s the latest from Canada’s airlines. Updates will be added as soon as they become available.

LATEST UPDATE: July 29 – Transat; July 22 – Sunwing; July 14 – WestJet; July 2 – Air Canada; June 30 – Porter Airlines; June 12 – Transat; June 4 – Flair Airlines

 


 

AIR CANADA

UPDATED JULY 2: Air Canada is now flying to a select network of domestic, transborder and international destinations. The airline has refunded more than $1 billion in refundable tickets since the start of 2020. Passengers with non-refundable tickets will receive future travel credits / vouchers, except for select flights originating from the EU, for which refunds may be possible. Updated network information can be found here. On June 30 Air Canada announced the indefinite suspension of service on 30 domestic regional routes as well as the discontinuation of service to eight Canadian airports as it streamlines its operations amid the pandemic and the ongoing travel restrictions and advisories. More information is here.

 


 

FLAIR AIRLINES

UPDATED JUNE 4: Flair Airlines has announced that it will resume service to Kelowna and Winnipeg while delaying the launch of other destinations as part of its new summer schedule. Its current route schedule will be expanded to include both Kelowna and Winnipeg in addition to Toronto, Edmonton, Calgary and Vancouver. However, as a result of ongoing travel restrictions, Flair will also be delaying the launch of service into Ottawa and Atlantic Canada. Full refunds are being offered to passengers booked on cancelled flights to the affected destinations: Ottawa, Halifax, Saint John, N.B., and Charlottetown. Impacted guests will be contacted through email with instructions on how to receive their refunds. The airline’s latest change policies are at https://flyflair.com/travel-info/customer-service/covid-19-updates.

More news:  Air Canada reports nearly 90% drop in revenues in Q2

 


 

PORTER AIRLINES

UPDATED JUNE 30: Porter Airlines has pushed back its restart to Aug. 31. Porter is waiving change and cancellation fees on all fares booked between June 29 and Aug. 31. This also applies to Porter Escapes vacation packages. See https://s3.amazonaws.com/eporter.flyporter.com/Suspension/index.html.

 


 

SUNWING

UPDATED JULY 22: Sunwing has suspended all southbound flights through Aug. 31. Passengers with departures dates for flights or vacation packages March 17 – Aug. 31 are eligible to receive a future travel credit for the value of the original amount paid. Credits can be redeemed against future travel to anywhere Sunwing Airlines operates, depending on the original departure date. For original departure dates between March 17 and May 31, 2020, future travel credits are redeemable up to June 20, 2022. For original departure dates June 1 – Aug. 31, 2020, future travel credits are redeemable up to Aug. 31, 2022. For the most up to date information see https://www.sunwing.ca/en/promotion/packages/travel-advisory/.

 


 

SWOOP

Swoop has suspended all regular international and transborder flights until May 31. Check https://www.flyswoop.com/coronavirus/ for the latest updates. Swoop’s ModiFly is included in all new bookings more than seven days from departure and free to add for existing bookings more than seven days from departure. Swoop’s repatriation flights started March 23.

 


 

TRANSAT

UPDATED JULY 29: After resuming flights on July 23 on select routes to Europe, the South, the U.S. and Canada, Transat announced on July 28 that it has suspended all flights from Western Canada to south and USA destinations for winter 2020-2021. Impacted gateways include Winnipeg, Calgary, Edmonton, Vancouver and Victoria. Domestic flights from Vancouver to Toronto and Montreal will continue to operate, plus there will be some available Europe flights using these connectors, the details of which will be shared when Transat launches its full winter program. For more details click here.

More news:  Hawaii drops 14-day quarantine for trans-Pacific travellers Sept. 1

Transat announced on July 22 that its FTCs are now fully transferable, with no expiry date. As before, any residual credit will remain on file. The new policy applies to flights, packages and guided tours. However, it excludes credits received for cruises that are subject to their own cruise lines’ conditions. More information for Transat can be found  at https://www.airtransat.com/en-CA/book/resumption-of-our-operations#%2Fresults.

 


 

WESTJET

UPDATED JULY 14: From July 15 through Sept. 4, WestJet will offer operations to 48 destinations including 39 in Canada, five in the U.S., two in Europe, one in the Caribbean, one in Mexico. On June 1 WestJet announced it was offering refunds for select flights that include a U.S. or UK destination. The policy does not include flights within Canada or to continental Europe, Mexico or the Caribbean. If clients chose to voluntarily cancel their booking, they are not eligible for a refund to original form of payment, with some exceptions. The refunds apply to U.S. and UK flights March 1 – June 30.

 


 

SUPPLIER UPDATE LISTS:

For the latest list of Cruise Line updates, click here

For the latest list of Hotel & Resort updates, click here

For the latest list of Tour Operator updates, click here

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