To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
TORONTO — Many cruise lines first set their sights on April 11 for a return to the seas. That date is looking unlikely as the world’s response to the coronavirus pandemic evolves.
Here’s a list of the latest cruise line updates, with more information added daily as it becomes available.
LATEST UPDATE April 1: NCL, Oceania and RSSC; March 30: Cunard, Holland America Line, Seabourn & MSC Cruises
AmaWaterways has suspended river cruise operations until May 31. The cruise line has issued Future Cruise Credits (FCC) equal to 115% of the value of the funds that AmaWaterways has received for all services purchased through AmaWaterways, redeemable on any AmaWaterways river cruise sailing through December 31, 2022. More information is at https://www.amawaterways.ca/
Avalon Waterways has suspended operations through June 30. The river cruise line’s Peace of Mind Travel Plan allows all currently booked travellers between March 14 and June 30 to move their travel dates without incurring cancellation fees, land or airline penalties. Customers can move their booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. Passengers can also opt for a letter of credit redeemable for any future 2020, 2021 or 2022 departure, and transferable. The plan also includes additional bonus credit. For more information see https://www.avalonwaterways.
CARNIVAL CRUISE LINE
Carnival has cancelled all sailings for all ships March 13 – April 9, plus the April 10 and April 20 sailing of Carnival Spirit, and the April 29, May 9, May 21, May 30 and June 11 sailings for Carnival Radiance. Carnival is offering two options: 100% future cruise credits plus onboard credit, or 100% refunds. More information is at https://www.carnival.com/
Celebrity has suspended all global sailings through May 11. A list of cancelled sailings and cancellation FAQs is at https://www.celebritycruises.
Costa is suspending the activity of its ships until April 30. More information is at https://www.costacruises.com/
CroisiEurope has postponed its cruises until April 30. The cruise line’s southern Africa sailings are postponed until May 31. CroisiEurope expects its Mekong cruises to resume Aug. 14. For all new bookings between March 9, 2020 and May 1, 2020 and for all departures until August 31, 2020, passengers can cancel without charge up to 30 days of their departure date (excluding fees routings and fees).
Crystal Cruises, Crystal River Cruises and Crystal Yacht Cruises has a list of cancelled sailings through mid-May available at https://www.crystalcruises.
Guests on these cancelled sailings can opt for a 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal, or a future cruise credit equal to 125% of the cruise fare paid – valid on any Crystal sailing (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.
UPDATED MARCH 30: Cunard is suspending all sailings until May 15. The cruise line offering a 125% future cruise credit to be used for a new future cruise sailing any time before the end of March 2022, provided bookings are made by December 31, 2021. More details are here: https://www.cunard.com/en-us/
DISNEY CRUISE LINE
Disney Cruise Line aims to re-start sailings on April 12. Disney Cruise Line is offering impacted passengers a Future Cruise Credit or a full refund. Disney has not currently made any changes to its European itineraries, which are not scheduled to begin until mid-May. More details are at https://disneycruise.disney.
HOLLAND AMERICA LINE
UPDATED MARCH 30: Holland America Line has suspended global cruise operations of its 14 ships through May 14. Holland America Line has temporarily changed its cancellation policy for cruises or Alaska Land + Sea Journeys departing through October 15. More details are at https://www.hollandamerica.
Hurtigruten, the world’s largest expedition cruise operator, is voluntarily stopping operations from pole to pole until the end of April. Hurtigruten’s global expedition cruise operations are suspended through April 28 and its Norwegian coastal cruises through April 19.
Passengers on impacted sailings can receive a Hurtigruten Future Cruise Voucher in the amount of 125% of amounts paid (including fees). They will also get a 10% discount on any future Hurtigruten cruise – Expedition or Norwegian Coastal – from July 1, 2020 to December 31, 2021, with a flexible rebooking date.
Passengers booked on voyages through Sept. 30, 2020 are offered rebooking, without any rebooking fee, to any future Hurtigruten cruise – Expedition or Norwegian Coastal – for departures between July 1, 2020 and December 31, 2021. More details are at https://global.hurtigruten.com/practical-information/coronavirus-update/.
UPDATED MARCH 30: MSC is suspending all new cruise departures fleet-wide through to May 29. It is offering impacted guests the chance to transfer the full amount paid for their cancelled vacation plus an additional credit benefit to a future cruise of their choice at any point through the end of 2021.
UPDATED APRIL 1: NCL has extended its voluntary suspension through May 10, 2020. NCL passengers who were booked on suspended cruises with embarkation dates March 13 – May 10, 2020 will automatically receive a 125% or 150% refund (depending on the original cruise date) of their cruise fare in the form of a future cruise credit which can be applied towards any NCL voyage through December 31, 2022.
Cruises with embarkation dates from March 13 to March 17, 2020 will receive 150%. Cruises with embarkation dates from March 18 to May 10, 2020 will receive 125%. NCL is also giving an additional 20% discount when clients use their Future Cruise Credit on any cruise embarking July 1, 2020 through December 31, 2022 when they book by April 14, 2020, as a limited time offer.
Passengers also opt for a lesser refund to be payable within 90 days of request. Refund requests must be submitted by April 27, 2020. More details are at https://www.ncl.com/ca/en/why-cruise-norwegian/book-with-confidence#suspendedsailings.
UPDATED APRIL 1: Oceania Cruises has initiated a voluntary suspension of all voyages worldwide embarking through May 10. More information including Oceania’s Travelers Assurance Program can be found at https://www.oceaniacruises.
Princess says it is hoping to resume cruise operations on May 11.
For cruises sailing May 11 through July 31:
For cruises sailing August 1 through October 15:
Future Cruise Credits (FCCs) are non-refundable. To be eligible for these revised cancellation terms, bookings must be made on any cruise departing by December 31, 2021. More details are at https://www.princess.com/news/
REGENT SEVEN SEAS CRUISES
UPDATED APRIL 1: Regent Seven Seas Cruises has suspended voyages until May 10. Passengers with active reservations on impacted voyages will be issued a 125% future cruise credit, which can be applied toward any future cruise through December 31, 2022. Passengers can also opt for a 100% refund. Refund requests must be submitted no later than April 13. See https://www.rssc.com/current_
UPDATED MARCH 25: Royal Caribbean has extended its voluntary suspension of operations until May 11, with an eye to resuming sailings on most of its ships as of May 12. The cruise line is offering passengers impacted by cancelled sailings a 125% future cruise credit for sailings by December 31, 2021. More information is at https://www.royalcaribbean.
UPDATED MARCH 30: Seabourn is extending its voluntary pause of global operations for its five cruise ships for an additional 30 days. The extension includes sailings scheduled to depart through May 14, 2020. Impacted guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through Dec. 31, 2021, or a 100% refund. For more details see https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html.
The Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen Cruises & Tours) temporarily suspended all river cruises operations until April 30. For a detailed list of cancellation and rebooking options click here.
Silversea has suspended operations with an eye to resuming departures in mid-May. A list of the first itineraries is at https://www.silversea.com/
Uniworld has suspended all European itineraries until April 23. Passengers can rebook their travel to any 2020 or 2021 cruise or receive a future cruise credit to be used during the next 24 months. All Egypt itineraries have been suspended through May 1. More information is at https://www.uniworld.com/ca/
VIKING OCEAN CRUISES & VIKING RIVER CRUISES
Viking has temporarily suspended operations of its river and ocean cruises, for embarkations taking place March 12 – April 30. Viking says it hopes to resume operations on May 1, 2020, continuing all further sailings as originally planned. For more information see https://www.
SUPPLIER UPDATE LISTS:
For the latest list of Airline updates, click here
For the latest list of Hotel & Resort updates, click here
For the latest list of Tour Operator updates, click here