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When will cruise lines return to service? Here are all the latest updates

When will cruise lines return to service? Here are all the latest updates

Wednesday, March 25, 2020

TORONTO — The CDC has let its No Sail Order expire and has replaced it with a framework for a Conditional Sailing Order.

Here’s a list of the latest cruise line updates. This list is updated as we receive new information from each company. The latest information can always be found at the company’s website.

LATEST UPDATES: Jan. 18 – Celestyal Cruises; Jan. 8 – Carnival, Holland America and Princess; Dec. 18 – Windstar; Dec. 3 – NCL, Oceania and RSSC




UPDATED OCT. 20: The remainder of AmaWaterways’ 2020 river cruise season, including all regularly scheduled departures in Europe, Asia and Africa, has been suspended due to the pandemic. This latest extension does not apply to the chartered river cruise series on the Rhine that has been in operation since July.

To accommodate those booked on a 2020 affected sailing, AmaWaterways is offering a Future Cruise Credit (FCC) equal to 115% of the value of purchased services, allowing guests to reschedule their luxurious river cruise in Europe, Asia or Africa through Dec. 31, 2022.

More information is at https://www.amawaterways.ca/travel-updates.




Avalon Waterways has suspended operations through June 30. The river cruise line’s Peace of Mind Travel Plan allows all currently booked travellers between March 14 and June 30 to move their travel dates without incurring cancellation fees, land or airline penalties. Customers can move their booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. Passengers can also opt for a letter of credit redeemable for any future 2020, 2021 or 2022 departure, and transferable. The plan also includes additional bonus credit. For more information see https://www.avalonwaterways.ca/avalon-assurance/.




UPDATED OCT. 16: Azamara has suspended all global sailings, with a restart scheduled for March 2021. The cruise line’s 2021 Europe season will kick off on March 20, 2021 with Azamara Quest’s originally scheduled 12-night Spain Country-Intensive voyage, followed by Azamara Journey’s April 9, 2021 voyage from Lisbon to Barcelona, and Azamara Pursuit’s new series of Greek Country-Intensive Voyages starting on May 9, 2021. Passengers impacted by Azamara’s cancellations can  choose between a 125% Future Cruise Credit or a refund. More details are at https://www.azamara.com/en-ca/cruising-suspension.



UPDATED OCT. 20 Bahamas Paradise Cruise Line has extended its temporary suspension of operations to Dec. 18, 2020. For more information go to bahamasparadisecruise.com.




UPDATED JAN. 8: Carnival is extending its pause in all operations out of the U.S. through March 31, 2021.

Previously Carnival had advised that it had cancelled cruises on the following ships: Carnival Magic: Up to and including the embarkation on Sept. 24, 2021; Carnival Paradise: Up to and including the embarkation on May 31, 2021; and Carnival Valor: Up to and including the embarkation on Sept. 11, 2021.

Select itineraries that have been cancelled include cruise operations in February from Miami, Port Canaveral and Galveston. The cruise line is also moving the inaugural sailing of Mardi Gras until April 24, 2021.

Carnival also cancelled the remaining itineraries scheduled to operate from Miami, Port Canaveral and Galveston through Feb. 28.

Last month, the cruise line announced the cancellation of cruises for the first part of 2021, including all embarkations from U.S. homeports in the month of January.

Carnival’s latest updates are here.




UPDATED NOV. 27: Celebrity Cruises has extended the suspension of sailings to include those departing on or before December 31, 2020, excluding previously suspended 2020/21 Australia and Asia sailings. More details are at https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising.




UPDATED JAN. 18: Celestyal Cruises has suspended all sailings until the start of the 2021 season. The 2021 season is currently set to begin April 24, 2021. Celestyal’s website can be found here.




Costa Cruises is eyeing Sept. 6 for its restart in Italy, after receiving the go-ahead from the Italian authorities. The Costa Deliziosa will sail on Sept. 6 with weekly cruises from Trieste to destinations in Greece. It will be followed by the Costa Diadema on Sept. 19, which will operate seven-day cruises in the Western Mediterranean from Genoa. With the exception of departures on the Deliziosa (Sept. 6, 13, 20, 27) and the Diadema (Sept. 19), Costa has extended the pause of its cruise season until Sept. 30, 2020. More information is at https://www.costacruises.com/cruising-soon.html.




CroisiEurope has postponed its cruises until April 30. The cruise line’s southern Africa sailings are postponed until May 31. CroisiEurope expects its Mekong cruises to resume Aug. 14. For all new bookings between March 9, 2020 and May 1, 2020 and for all departures until August 31, 2020, passengers can cancel without charge up to 30 days of their departure date (excluding fees routings and fees).




Details about cancellations for Crystal Cruises, Crystal River Cruises and Crystal Yacht Cruises are available at https://www.crystalcruises.com/advisory-alerts/voyage-cancellations. Most recently, Crystal announced the cancellation of all yacht voyages (aboard Crystal Esprit) through Jan. 9, 2021. Crystal has also cancelled all ocean voyages (onboard Crystal Symphony and Crystal Serenity) through the end of 2020. Passengers on cancelled sailings can opt for a 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal, or a future cruise credit equal to 125% of the cruise fare paid – valid on any Crystal sailing (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal. Crystal also has a new program,Crystal Assured Savings, which allows travellers to save on sailings through 2022 with low deposits on open bookings.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops





Cunard is extending its pause in operations until March 25, 2021 for Queen Elizabeth sailings, until April 18, 2021 for Queen Mary 2 sailings and until May 16, 2021 for Queen Victoria sailings. In addition to the pause in operations, Cunard has also announced that all of Queen Elizabeth’s sailings scheduled to depart March 26, 2021 – December 13, 2021, in and around Australia, Japan and Alaska, are also cancelled. Cunard is contacting guests and travel agents who are impacted by the cancellations and, as before, all guests who have had their voyage cancelled will automatically receive an enhanced 125% future cruise credit or alternatively can fill in the website form for a 100% refund. See https://www.cunard.com/en-us/contact-us/travel-health-advisories.




Disney Cruise Line has now suspended all new departures through July 27, 2020. Passengers currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. Passengers and their travel agents will receive an email from Disney Cruise Line outlining details and next steps. Disney Cruise Line is advising passengers who booked their reservation through a travel agent to contact their agent directly with any questions. Passengers who booked directly with Disney Cruise Line and have questions after receiving their email should call (866) 325-6685 or (407) 566-7797. More details are at https://disneycruise.disney.go.com/guest-services/advisory/.




UPDATED JAN. 8: Holland America Line has extended its temporary pause in operations through April 30, 2021 for all departures. Holland America is also cancelling all Alaska cruises through mid-May, Alaska departures on three ships through early June, any Land+Sea Journeys connected with cancelled Alaska sailings, Mediterranean cruises through early June and Zaandam’s Canada/New England itineraries through August.

The extended pause now applies to the following:

  • All cruise departures through April 30, 2021
  • Alaska: Eurodam and Oosterdam through the first week of June (roundtrip from Seattle); Koningsdam through mid-May (roundtrip from Vancouver, British Columbia, Canada); Nieuw Amsterdam and Noordam through mid-May (roundtrip Vancouver and between Vancouver and Whittier, Alaska); and Zuiderdam through early June (roundtrip from Vancouver)
  • Mediterranean: Volendam cruises through early June (between Venice and Civitavecchia (Rome; Westerdam through early June (roundtrip from Venice or between Venice and Piraeus (Athens)
  • Canada/New England: Zaandam cruises through August (between Boston and Montreal)

More details are at https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html.




All expedition cruises with MS Roald Amundsen, MS Fridtjof Nansen and MS Spitsbergen in August and September 2020 have been cancelled, following a COVID-19 outbreak onboard the MS Roald Amundsen. Hurtigruten’s coastal Norway operations have not been impacted. For a full list of cancelled cruises click here.




UPDATED NOV. 5: MSC Cruises has extended its temporary pause of its U.S.-based sailings through to and including Dec. 31, 2020. The decision impacts the schedules of three of its ships based in Florida: MSC Seaside in Port Canaveral, and MSC Meraviglia and MSC Armonia in PortMiami. Guests booked through a Canadian travel agent or tour operator are encouraged to contact MSC directly as their terms and conditions may vary.




UPDATED DEC. 3: NCL has extended its suspension of global operations to include all voyages embarking between Jan. 1 through Feb. 28 and select voyages in March 2021. The cruise line had already suspended all voyages up until Dec. 31, 2020. More details are at https://www.ncl.com/ca/en/suspended-sailings.




UPDATED DEC. 3: Oceania Cruises has extended its suspension of global operations to include all voyages embarking between Jan. 1 through March 31, 2021. The line had already suspended operations on all sailings embarking through Dec. 31, 2020. More information is at https://www.oceaniacruises.com/coronavirus-statement, plus details about Oceania’s Travelers Assurance Program can be found at https://www.oceaniacruises.com/assurance.




Paul Gauguin Cruises will resume its Tahiti and French Polynesia small-ship voyages starting in July 2020 with a new ‘Covid-Safe Protocol.’ In step with French Polynesia’s officially re-opening to international tourism on July 15, the cruise line is offering seven-night ‘Tahiti & the Society Islands’ voyages departing July 11 and July 18 for the local French Polynesian market. Paul Gauguin Cruises will welcome both local and international guests on its 10-night ‘Society Islands & Tuamotus’ voyage departing July 29 from Papeete. In August 2020 and beyond, Paul Gauguin Cruises will resume its previously scheduled seven- to 14-night Tahiti, French Polynesia and South Pacific sailings.




UPDATED JAN. 8: Princess Cruises has cancelled all cruises sailing through May 14, 2021. This includes sailings in the Caribbean, the California Coast along with early season Alaska and Europe cruises. Previously Princess had also cancelled all cruises longer than seven days sailing in and out of U.S. ports through November 1, 2021. Princess is also extending its pause in operations for cruises departing in and out of Japan through June 25, 2021, due to the uncertainty about when international travel restrictions might be lifted. More details are at https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html.




UPDATED DEC. 3: Regent Seven Seas Cruises has extended its voluntary temporary suspension of all voyages embarking between Jan. 1 through March 31, 2021. The line had already suspended sailings through Dec. 31, 2020.See https://www.rssc.com/coronavirus-statement for more details.




UPDATED NOV. 27: Royal Caribbean’s suspension of operations currently applies to cruises departing on or before Dec. 31, 2020. Royal Caribbean has also halted the sale of cruises longer than 7 nights in duration, as it works to ensure its product offering is in compliance with the CDC’s framework for a Conditional Sailing Order. The move impacts sailings of more than 7 nights between Jan. 1, 2021 and Nov. 1, 2021 from U.S. ports. Royal Caribbean’s options for passengers booked on impacted cruises include future cruise credits, the ‘Lift & Shift’ promotion, and refunds. More information is at https://www.royalcaribbean.com/cruise-ships/itinerary-updates.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops




UPDATED NOV. 24: Seabourn has cancelled a series of 2021 voyages for two of its ships as it works to meet the requirements of the CDC’s new Framework for Resuming Cruise Ship Operations.

The cancellations apply to the following itineraries:

  • Seabourn Odyssey: Select voyages cancelled from Jan. 16, 2021-Nov. 5, 2021; seven-day Alaska/British Columbia and the Pacific Coast sailings have not been cancelled
  • Seabourn Quest: Voyages longer than seven days and calling on a U.S. port are cancelled from July 22, 2021-Nov. 6, 2021

Cancellations announced earlier this fall included: Seabourn Sojourn: Halted through Alaska/B.C. season; Seabourn Encore: Operations pause effective through May 28, 2021; and Seabourn Ovation: Operations pause effective through April 18, 2021. For more details see https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html.




The Scenic Group has extended its suspension of all of its river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands, until Aug. 31, 2020. Scenic Eclipse sailings will be suspended through Sept. 30, 2020.

Passengers can opt for Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt. The FTCs can be applied to any new or existing booking on any of the brands through June 30, 2023 and the FTC is also fully transferrable to another guest. Should passengers be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.

The Scenic Group also says it is committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the FTC.

For a detailed list of cancellation and rebooking options click here.




UPDATED NOV. 27: Silversea has extended its global suspension of voyages to include all sailings departing on or before December 31, 2020. More information can be found at: https://www.silversea.com/information-on-itinerary-changes.html.




St. Lawrence Cruise Lines safely and successfully completed its 2020 fall cruise schedule after operating a series of 4-night / 5-day cruises on the St. Lawrence River in September and October 2020. COVID-19 safety measures were present in all aspects of St. Lawrence Cruise Lines’ cruising experience, including passenger screening, reduced passenger loads, physical distancing and mask protocols, as well as a hospital-grade electrostatic disinfectant regime. The line’s M/V Canadian Empress has 32 staterooms with twin fixed beds, private bathrooms, and access to fresh air and views of the river. Bookings for the 2021 season are already underway and travel agents can call 1-800-267-7868 for booking availability. Information on the cruise schedule, itineraries, and safety measures and itineraries is available at stlawrencecruiselines.com.




Uniworld passengers can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with a TTC sister brand for 2020, 2021 or 2022.

Agents can email or call Uniworld with changes and/or cancellations. Agents with individual bookings for clients can email Reservations@Uniworld.com or call 1-800-733-7820. Agents with group bookings can email GroupInfo@Uniworld.com or call 1-800-425-0043. Uniworld says its office is open from 7 a.m  – 5 p.m., Pacific Time, Monday through Friday. Additional details can be found here.




Victory Cruise Line has cancelled all planned itineraries for the remainder of the 2020 season due to prolonged governmental restrictions and uncertainties of future travel through Canadian waters. VCL says it will continue to focus its efforts on the upcoming 2021 season, which includes the debut of new ship Ocean Victory in Alaska.

Passengers booked to sail on the Victory I or Victory II in 2020, and their travel agents, will be contacted by the VCL customer service team. Options include the opportunity to rebook on a later date, a 125% cruise credit or a full refund. The 125% cruise credit can be used toward any VCL itinerary. All full refunds will be processed within 90 days. For more information go to https://www.victorycruiselines.com/alerts/.




Viking has extended its temporary suspension of operations across all scheduled departures through December 31, 2020. For more information see https://www.vikingcruisescanada.com/oceans/my-trip/current-sailings/index.html.




UPDATED DEC. 18: Windstar has announced it will postpone all sailings until May 2021, including the debut of its recently reimagined 312-passenger Star Breeze all-suite yacht. With this latest shift in operations, which includes cancelling its 2021 Alaska, U.S., Mexico ports, Windstar’s Star Breeze will now return to cruising May 15 on a newly added itinerary departing from St. Martin. For more details see https://www.windstarcruises.com/travel-health-advisory/.




For the latest list of Airline updates, click here

For the latest list of Hotel & Resort updates, click here

For the latest list of Tour Operator updates, click here

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