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When will cruise lines return to service? Here are all the latest updates

When will cruise lines return to service? Here are all the latest updates

Wednesday, March 25, 2020

TORONTO — While many cruise lines initially set their sights on early spring for a return to the seas, the latest indication from the CDC is that cruise lines won’t be able to sail in or out of U.S. waters until at least October.

On June 19 CLIA’s ocean-going member cruise lines announced a voluntary pause in operations until Sept. 15.

Here’s a list of the latest cruise line updates, with more information added daily as it becomes available.

LATEST UPDATES: July 30 – Norwegian Cruise Line, Oceania Cruises, Regent Seven Seas Cruises; July 24 – Princess; July 23 – Silversea; July 22- BPCL; July 21 – Royal Caribbean, Azamara and Celebrity; July 16 – Celestyal Cruises; July 9 – Costa Cruises; July 8 – Carnival

 


 

AMAWATERWAYS

UPDATED MAY 4: AmaWaterways has suspended river cruise operations until July 31. The cruise line has issued Future Cruise Credits (FCC) equal to 115% of the value of the funds that AmaWaterways has received for all services purchased through AmaWaterways, redeemable on any AmaWaterways river cruise sailing through December 31, 2022. More information is at https://www.amawaterways.ca/travel-updates.

 


 

AVALON WATERWAYS

Avalon Waterways has suspended operations through June 30. The river cruise line’s Peace of Mind Travel Plan allows all currently booked travellers between March 14 and June 30 to move their travel dates without incurring cancellation fees, land or airline penalties. Customers can move their booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. Passengers can also opt for a letter of credit redeemable for any future 2020, 2021 or 2022 departure, and transferable. The plan also includes additional bonus credit. For more information see https://www.avalonwaterways.ca/avalon-assurance/.

 


 

AZAMARA

UPDATED JULY 21: Azamara has suspended all global sailings through Sept. 30. Passengers can  choose between a 125% Future Cruise Credit or a refund. More details are at https://www.azamara.com/en-ca/cruising-suspension.


 

BAHAMAS PARADISE CRUISE LINE

UPDATED JULY 22: Bahamas Paradise Cruise Line has announced it will continue its pause in operations, suspending all sailings until Sept. 30, 2020. For more information go to bahamasparadisecruise.com.

 


 

CARNIVAL CRUISE LINE

UPDATED JULY 8: Carnival has extended its operational pause in North America through Sept. 30. As with previous pause announcements, passengers who want to move their booking to a later date can opt for a rebooking offer that combines a future cruise credit (FCC) with either a US$300 or $600 onboard credit (OBC), or a full refund. The process is fully automated so that guests can submit their preference online and they have until May 31, 2021 to make a selection. Carnival has also announced a delayed delivery date for its new ship Mardi Gras, forcing the cruise line to cancel departures scheduled for Nov. 14, 2020 to Jan. 30, 2021 out of Port Canaveral. More details about Mardi Gras cancellations and other deployment changes can be found here. Carnival’s latest updates are at https://www.carnival.com/health-and-sailing-updates.

 


 

CELEBRITY CRUISES

UPDATED JULY 21: Celebrity Cruises has suspended all global sailings through Sept. 30. Passengers can choose between a 125% Future Cruise Credit or a refund. More details are at https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising.

 


 

CELESTYAL CRUISES

UPDATED JULY 16: Celestyal Cruises has suspended all sailings until the start of the 2021 season due to ongoing concerns over travel to Europe amid the pandemic. The 2021 season will begin March 6, 2021. For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120% of original booking value. Guests will have until the end of December 2021 to redeem their FCC against any of Celestyal’s itineraries through end of December 2022. Should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal will automatically send the FCC voucher directly to guests or their travel advisors; there will be no need to call the Contact Center other than to rebook. Celestyal recently launched its 2021 and 2022 digital brochure with its ‘Peace of Mind’ policy that allows newly booked guests to change any cruise that sails through Dec. 31, 2021. This applies to new bookings made until Aug. 31, 2020. As long as the booking is changed at least 30 days before the sail date, an FCC for 100% of the value received by Celestyal will be issued. The credit can be used toward any cruise that sets sail through Dec. 31, 2022.

For more details click here.

 


 

COSTA CRUISES

UPDATED JULY 9: Costa Cruises has extended its pause in cruise operations, to Aug. 15, and has also cancelled all cruises in northern Europe for the remainder of 2020 due to the COVID-19 pandemic. More information is at https://www.costacruises.com/cruising-soon.html.

 


 

CROISIEUROPE

CroisiEurope has postponed its cruises until April 30. The cruise line’s southern Africa sailings are postponed until May 31. CroisiEurope expects its Mekong cruises to resume Aug. 14. For all new bookings between March 9, 2020 and May 1, 2020 and for all departures until August 31, 2020, passengers can cancel without charge up to 30 days of their departure date (excluding fees routings and fees).

 


 

CRYSTAL CRUISES

UPDATED JUNE 9: Crystal Cruises, Crystal River Cruises and Crystal Yacht Cruises has details about its cancelled sailings. The details are available at https://www.crystalcruises.com/corona-virus-health-advisory/breaking-news. Passengers on cancelled sailings can opt for a 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal, or a future cruise credit equal to 125% of the cruise fare paid – valid on any Crystal sailing (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal. Crystal also has a new program,Crystal Assured Savings, which allows travellers to save on sailings through 2022 with low deposits on open bookings.

 


 

CUNARD

UPDATED JUNE 10: Cunard is extending its pause in operations by several more months as many destinations around the world continue to enforce travel restrictions due to COVID-19. For its ships Queen Mary 2 and Queen Victoria, Cunard is cancelling all sailings that were due to depart up to and including Nov. 1, 2020 (previously July 31). For Queen Elizabeth, departures up to and including Nov. 23 (previously Sept. 8) have been cancelled.Cunard will be reaching out to all guests and their travel agents who are booked on affected voyages. Guests who are booked on cancelled voyages will automatically be given a 125% future cruise credit, which can be redeemed against any new booking made by the end of December 2021 on any voyage that’s on sale at the time of booking. See https://www.cunard.com/en-us/contact-us/travel-health-advisories.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops

 


 

DISNEY CRUISE LINE

UPDATED MAY 19: Disney Cruise Line has now suspended all new departures through July 27, 2020. Passengers currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. Passengers and their travel agents will receive an email from Disney Cruise Line outlining details and next steps. Disney Cruise Line is advising passengers who booked their reservation through a travel agent to contact their agent directly with any questions. Passengers who booked directly with Disney Cruise Line and have questions after receiving their email should call (866) 325-6685 or (407) 566-7797. More details are at https://disneycruise.disney.go.com/guest-services/advisory/.

 


 

HOLLAND AMERICA LINE

UPDATED JUNE 15: Holland America Line has extended its suspension of operations, issuing a list of cancelled Panama Canal, Hawaii, Pacific Coastal and South America cruises out of Vancouver this fall, plus Circle Hawaii voyages in early 2021. The new cancellations are in addition to previously announced cancellations. More details are at https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html.

 


 

HURTIGRUTEN

UPDATED APRIL 6: Hurtigruten has extended its temporary suspension of operations worldwide, cancelling all expedition cruises until May 12. In addition to the cancellation of cruises scheduled before May 12, the company says its Alaska expedition cruise season will be postponed to July due to travel restrictions from Canadian authorities. This means that the May 17, May 31, June 12, June 24 and July 1 MS Roald Amundsen Alaska departures will be cancelled.

Operations on the Norwegian coast will be suspended through May  20. As of now, the first scheduled round trip departure from Bergen will be on May 21. Passengers who have their voyages cancelled because of the temporary suspension of operations will be offered a Hurtigruten Future Cruise Voucher in the amount of 125% of amounts paid (including fees). They will also get a 10% discount on any future Hurtigruten cruise – Expedition or Norwegian Coast – from July 1 to Dec. 31, 2021.

Even though they are not affected by the temporary suspension of operations, guests booked on voyages through Sept. 30, 2020 will be offered the same rebooking flexibility. More details are at https://global.hurtigruten.com/practical-information/coronavirus-update/.

 


 

MSC

UPDATED JUNE 23: MSC Cruises has confirmed the voluntarily further extension of the halt of operations of its ships operating from U.S. ports in the Caribbean until Sept. 15. The announcement impacts two ships, MSC Seaside and MSC Armonia, that were previously scheduled to sail in the region during this time period. Passengers affected by the cancelled cruises will receive an FCC by July 20 where they have the opportunity to transfer the full amount paid for their cancelled cruise to a future cruise of their choice, on any ship, for any itinerary, through to the end of 2021. MSC Cruises had previously announced the temporary halting to its current ship operation up until July 31 in the other regions where the company operates.

 


 

NCL

UPDATED JULY 30: Norwegian Cruise Line has extended its suspension of global operations to include all voyages embarking between Oct. 1-31, 2020. All guests with current and active bookings affected by this suspension will automatically receive an enhanced value future cruise credit (FCC) of 125% of the fare paid. The FCCs for these voyages will be issued no later than July 30, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through Dec. 31, 2022.

Guests who do not with take advantage of the FCC can instead receive a monetary refund in the amount of the cruise fare paid, reimbursed to the original form of payment 60 days after completing the web request form. All refund requests for this current suspension period must be received via the web form at www.ncl.com/case-submission/peace-of-mind, which will be made available starting at 9:00 a.m. EST on Aug. 3, up until 5:00 p.m. EST on Aug. 14, 2020.

More details are at https://www.ncl.com/ca/en/suspended-sailings.

 


 

OCEANIA CRUISES

UPDATED JULY 30: Oceania Cruises has announced an extension of its previously announced suspension of global cruise voyages to include all voyages embarking between Oct. 1-31, 2020. As before all impacted Oceania Cruises passengers can choose between future cruise credits or refunds. More information is at https://www.oceaniacruises.com/coronavirus-statement, plus details about Oceania’s Travelers Assurance Program can be found at https://www.oceaniacruises.com/assurance.

 


 

PAUL GAUGUIN CRUISES

UPDATED JUNE 30: Paul Gauguin Cruises will resume its Tahiti and French Polynesia small-ship voyages starting in July 2020 with a new ‘Covid-Safe Protocol.’ In step with French Polynesia’s officially re-opening to international tourism on July 15, the cruise line is offering seven-night ‘Tahiti & the Society Islands’ voyages departing July 11 and July 18 for the local French Polynesian market. Paul Gauguin Cruises will welcome both local and international guests on its 10-night ‘Society Islands & Tuamotus’ voyage departing July 29 from Papeete. In August 2020 and beyond, Paul Gauguin Cruises will resume its previously scheduled seven- to 14-night Tahiti, French Polynesia and South Pacific sailings.

 


 

PRINCESS

UPDATED JULY 24: Princess Cruises has extended its pause of select global ship operations until Dec. 15. All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess have been cancelled through Oct. 31, 2020. As well, all sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific have been cancelled through Dec. 15, 2020. More details are at https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html.

 


 

REGENT SEVEN SEAS CRUISES

UPDATED JULY 30: Regent Seven Seas Cruises has announced an extension of its previously announced suspension of global cruise voyages to include all voyages embarking between Oct. 1-31, 2020. As before all impacted Regent Seven Seas Cruises passengers can choose between future cruise credits or refunds. See https://www.rssc.com/coronavirus-statement or https://www.rssc.com/request-refund/for more details.

 


 

ROYAL CARIBBEAN

UPDATED JULY 21: Royal Caribbean has extended its suspension of most of its sailings through Sept. 30. Some sailings beyond that date have also been cancelled. Royal Caribbean’s options for passengers booked on impacted cruises include future cruise credits, the ‘Lift & Shift’ promotion for rebooking in 2021, and refunds. More information is at https://www.royalcaribbean.com/cruise-ships/itinerary-updates.

 


 

SEABOURN

UPDATED MAY 8: Seabourn’s updated suspension of operations will apply to each of Seabourn’s five ships differently with each having a different “effective through” date in either October or November, says the line…

Seabourn Odyssey: Halted through the Europe season, with its operations pause effective through Nov. 20.

Seabourn Sojourn: Halted through Alaska/B.C. season, with its operations pause effective through Oct.13.

Seabourn Quest: Halted through the Canada/New England season, with its operations pause effective through Nov. 6.

Seabourn Encore: Halted through the Europe season, with its operations pause effective through Oct.19.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops

Seabourn Ovation: Halted through Europe season, with its operations pause effective through Nov. 6.

Seabourn had previously announced a pause in its global ship operations from March 14 – June 30, 2020, effectively cancelling all voyages scheduled to operate during that timeframe.

For more details see https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html.

 


 

SCENIC GROUP

UPDATED MAY 14: The Scenic Group has extended its suspension of all of its river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands, until Aug. 31, 2020. Scenic Eclipse sailings will be suspended through Sept. 30, 2020.

Passengers can opt for Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt. The FTCs can be applied to any new or existing booking on any of the brands through June 30, 2023 and the FTC is also fully transferrable to another guest. Should passengers be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.

The Scenic Group also says it is committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the FTC.

For a detailed list of cancellation and rebooking options click here.

 


 

SILVERSEA

UPDATED JULY 23: Silversea is extending its ‘Cruise with Confidence’ program to give guests added peace of mind when booking voyages into 2021. Previously extended to Dec. 31, 2020, the program now applies to all voyages departing prior to April 30, 2021. Launched in early March, ‘Cruise with Confidence’ allows passengers to cancel their cruise for any reason up to 48 hours prior to sailing and receive a 100% Future Cruise Credit for the amount paid, which can be redeemed up to two years from the date of issue. Silversea is paying commissions on cancelled voyages for all guests who have paid in full, regardless of whether they choose cash refunds or an FCC.

Passengers impacted by cancelled voyages will receive a 125% refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise and is valid two years from issuance. For guests who do not opt to choose the 125% Future Cruise Credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of passenger’s request.

 


 

UNIWORLD

UPDATED APRIL 21: Uniworld passengers can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with a TTC sister brand for 2020, 2021 or 2022.

Agents can email or call Uniworld with changes and/or cancellations. Agents with individual bookings for clients can email Reservations@Uniworld.com or call 1-800-733-7820. Agents with group bookings can email GroupInfo@Uniworld.com or call 1-800-425-0043. Uniworld says its office is open from 7 a.m  – 5 p.m., Pacific Time, Monday through Friday. Additional details can be found here.

 


 

VICTORY CRUISE LINE

UPDATED APRIL 23:Victory Cruise Lines is extending its temporary suspension of all operations onboard the Victory 1 through June 30, 2020 and cancelling all planned itineraries for the Victory II for the remainder of the 2020 season. The cruise line, operated by American Queen Steamboat Company (AQSC), made the decision in response to the continued widespread governmental restrictions across ports and cities, and the extended no sail order through Canadian waters through June 30. For passengers booked to depart on the Victory I before June 30, 2020 and those booked onboard the Victory II, no action is necessary at this time. VCL’s customer service team will reach out directly to passenger and travel agents in the coming days to advise on available options, which include the chance to rebook on a later date, a 125% cruise credit or a full refund. For more information go to https://www.victorycruiselines.com/alerts/.

 


 

VIKING OCEAN CRUISES & VIKING RIVER CRUISES

Viking has temporarily suspended operations of its river and ocean cruises, for embarkations taking place March 12 – April 30. Viking says it hopes to resume operations on May 1, 2020, continuing all further sailings as originally planned. For more information see https://www.vikingcruisescanada.com/oceans/my-trip/current-sailings/index.html.

 


 

WINDSTAR

UPDATED MAY 21: Windstar plans to resume itineraries around the world, with its first cruise departing in Tahiti on Sept. 3, 2020 onboard the 148-guest Wind Spirit. Following the Spirit’s relaunch, the Wind Surf will return Nov. 29, 2020 in the Caribbean on previously scheduled itineraries before heading to the Mediterranean in April 2021. And the Wind Star will resume sailing Jan. 16, 2021 with Costa Rica and Panama Canal sailings and will then head to the Med in April 2021.

Sailngs onboard Star Breeze in Asia, New Zealand and Australia are cancelled due to a shipyard delay in Italy. Star Breeze will begin sailing on Oct. 27, 2020 in the Mediterranean before moving to the Caribbean in December 2020 to pick up sailings from Star Legend and Star Pride. From there, Star Breeze will offer a few new Caribbean itineraries until June before heading to Alaska for a new 10-day ‘Alaskan Splendors’ sailing, which was added on June 3, 2021, after which it will resume its previously scheduled Alaska itineraries.

Shipyard delays in Italy have also led some sailings onboard the 312-guest Star Legend to be cancelled, while others will be picked up by the Star Breeze. Star Legend will begin sailing on March 1, 2021 in the Mediterranean and will pick up some sailings previously scheduled for Star Pride. .Some sailings onboard the 312-guest Star Pride have also been cancelled due to shipyard delays, with other itineraries being picked up by Star Breeze. The Star Pride will begin sailing July 5, 2021 in Northern Europe.

Passengers on cancelled cruises will receive a future cruise credit valued at 125% of all monies paid on the booking. Those who prefer a refund can request their FCC to be converted to a refund equal to the amount paid on the Windstar booking once they receive their FCC. Passengers will have 24 months to book and embark on any available Windstar cruise using their FCC. For more details see https://www.windstarcruises.com/travel-health-advisory/.

 


 

SUPPLIER UPDATE LISTS:

For the latest list of Airline updates, click here

For the latest list of Hotel & Resort updates, click here

For the latest list of Tour Operator updates, click here

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