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When will cruise lines return to service? Here are all the latest updates

When will cruise lines return to service? Here are all the latest updates

Wednesday, March 25, 2020

TORONTO — The CDC has extended its No Sail Order until Oct. 31, 2020.

Meanwhile CLIA’s ocean-going member cruise lines have also extended their voluntary pause in operations until Oct. 31.

Here’s a list of the latest cruise line updates, with more information added daily as it becomes available.

LATEST UPDATES: Oct. 20 – AmaWaterways; Bahamas Paradise Cruise Line and Celestyal Cruises; Oct. 16 – Azamara; Oct. 14 – Carnival; Oct. 13 – Seabourn; Oct. 5 – NCL, Oceania and RSSC

 


 

AMAWATERWAYS

UPDATED OCT. 20: The remainder of AmaWaterways’ 2020 river cruise season, including all regularly scheduled departures in Europe, Asia and Africa, has been suspended due to the pandemic. This latest extension does not apply to the chartered river cruise series on the Rhine that has been in operation since July.

To accommodate those booked on a 2020 affected sailing, AmaWaterways is offering a Future Cruise Credit (FCC) equal to 115% of the value of purchased services, allowing guests to reschedule their luxurious river cruise in Europe, Asia or Africa through Dec. 31, 2022.

More information is at https://www.amawaterways.ca/travel-updates.

 


 

AVALON WATERWAYS

Avalon Waterways has suspended operations through June 30. The river cruise line’s Peace of Mind Travel Plan allows all currently booked travellers between March 14 and June 30 to move their travel dates without incurring cancellation fees, land or airline penalties. Customers can move their booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. Passengers can also opt for a letter of credit redeemable for any future 2020, 2021 or 2022 departure, and transferable. The plan also includes additional bonus credit. For more information see https://www.avalonwaterways.ca/avalon-assurance/.

 


 

AZAMARA

UPDATED OCT. 16: Azamara has suspended all global sailings, with a restart scheduled for March 2021. The cruise line’s 2021 Europe season will kick off on March 20, 2021 with Azamara Quest’s originally scheduled 12-night Spain Country-Intensive voyage, followed by Azamara Journey’s April 9, 2021 voyage from Lisbon to Barcelona, and Azamara Pursuit’s new series of Greek Country-Intensive Voyages starting on May 9, 2021. Passengers impacted by Azamara’s cancellations can  choose between a 125% Future Cruise Credit or a refund. More details are at https://www.azamara.com/en-ca/cruising-suspension.


 

BAHAMAS PARADISE CRUISE LINE

UPDATED OCT. 20 Bahamas Paradise Cruise Line has extended its temporary suspension of operations to Dec. 18, 2020. For more information go to bahamasparadisecruise.com.

 


 

CARNIVAL

UPDATED OCT 13: Carnival has extended its operational pause in North America through October 31. On Oct. 1, following the CDC’s announcement that the No Sail Order would be extended until Oct. 31, Carnival announced the cancellation of cruises from all U.S. homeports for November and December 2020. On Oct. 13 Carnival also announced the cancellation of its remaining cruises for its six ships operating from PortMiami and Port Canaveral for November 2020

As with previous pause announcements, passengers who want to move their booking to a later date can opt for a rebooking offer that combines a future cruise credit (FCC) with either a US$300 or $600 onboard credit (OBC), or a full refund. The process is fully automated so that guests can submit their preference online. Carnival has also announced a delayed delivery date for its new ship Mardi Gras, forcing the cruise line to cancel departures scheduled for Nov. 14, 2020 to Jan. 30, 2021 out of Port Canaveral.

In mid-September Carnival announced more cancellations, as follows: Carnival Magic itineraries operating from Miami will be cancelled until March 13, 2021; Carnival Paradise itineraries operating from Tampa will be cancelled until March 19, 2021; Carnival Valor itineraries operating from New Orleans will be cancelled until April 29, 2021 (including the transatlantic cruise from New Orleans on Jan. 25, 2021 and the return from Barcelona on Feb. 26, 2021); and Carnival Spirit itineraries operating from Brisbane will be cancelled through May 16, 2021, with the first sailing being the Singapore to Brisbane voyage embarking on June 12, 2021. Carnival’s latest updates are here.

 


 

CELEBRITY CRUISES

UPDATED JULY 21: Celebrity Cruises has suspended all global sailings through Sept. 30. Passengers can choose between a 125% Future Cruise Credit or a refund. More details are at https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising.

 


 

CELESTYAL CRUISES

UPDATED JULY 16: Celestyal Cruises has suspended all sailings until the start of the 2021 season due to ongoing concerns over travel to Europe amid the pandemic. The 2021 season will begin March 6, 2021.

For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120% of original booking value. Guests will have until the end of December 2021 to redeem their FCC against any of Celestyal’s itineraries through end of December 2022. Should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal will automatically send the FCC voucher directly to guests or their travel advisors; there will be no need to call the Contact Center other than to rebook. Celestyal recently launched its 2021 and 2022 digital brochure with its ‘Peace of Mind’ policy that allows newly booked guests to change any cruise that sails through Dec. 31, 2021. This applies to new bookings made until Aug. 31, 2020. As long as the booking is changed at least 30 days before the sail date, an FCC for 100% of the value received by Celestyal will be issued. The credit can be used toward any cruise that sets sail through Dec. 31, 2022.

In October 2020 Celestyal announced it will provide free travel insurance for all new, individual bookings through Nov. 30, 2020 for sailings March – June 2021. The cruise line says the included policy is provided by Allianz Global Assistance and includes coverage of medical/hospitalization expenses, including those associated with COVID-19.

For more details click here.

 


 

COSTA CRUISES

UPDATED AUG. 13: Costa Cruises is eyeing Sept. 6 for its restart in Italy, after receiving the go-ahead from the Italian authorities. The Costa Deliziosa will sail on Sept. 6 with weekly cruises from Trieste to destinations in Greece. It will be followed by the Costa Diadema on Sept. 19, which will operate seven-day cruises in the Western Mediterranean from Genoa. With the exception of departures on the Deliziosa (Sept. 6, 13, 20, 27) and the Diadema (Sept. 19), Costa has extended the pause of its cruise season until Sept. 30, 2020. More information is at https://www.costacruises.com/cruising-soon.html.

 


 

CROISIEUROPE

CroisiEurope has postponed its cruises until April 30. The cruise line’s southern Africa sailings are postponed until May 31. CroisiEurope expects its Mekong cruises to resume Aug. 14. For all new bookings between March 9, 2020 and May 1, 2020 and for all departures until August 31, 2020, passengers can cancel without charge up to 30 days of their departure date (excluding fees routings and fees).

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops

 


 

CRYSTAL CRUISES

UPDATED AUG. 17: Details about cancellations for Crystal Cruises, Crystal River Cruises and Crystal Yacht Cruises are available at https://www.crystalcruises.com/advisory-alerts/voyage-cancellations. Most recently, Crystal announced the cancellation of all yacht voyages (aboard Crystal Esprit) through Jan. 9, 2021. Crystal has also cancelled all ocean voyages (onboard Crystal Symphony and Crystal Serenity) through the end of 2020. Passengers on cancelled sailings can opt for a 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal, or a future cruise credit equal to 125% of the cruise fare paid – valid on any Crystal sailing (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal. Crystal also has a new program,Crystal Assured Savings, which allows travellers to save on sailings through 2022 with low deposits on open bookings.

 

 


 

CUNARD

UPDATED AUG. 26: Cunard is extending its pause in operations until March 25, 2021 for Queen Elizabeth sailings, until April 18, 2021 for Queen Mary 2 sailings and until May 16, 2021 for Queen Victoria sailings. In addition to the pause in operations, Cunard has also announced that all of Queen Elizabeth’s sailings scheduled to depart March 26, 2021 – December 13, 2021, in and around Australia, Japan and Alaska, are also cancelled. Cunard is contacting guests and travel agents who are impacted by the cancellations and, as before, all guests who have had their voyage cancelled will automatically receive an enhanced 125% future cruise credit or alternatively can fill in the website form for a 100% refund. See https://www.cunard.com/en-us/contact-us/travel-health-advisories.

 


 

DISNEY CRUISE LINE

UPDATED MAY 19: Disney Cruise Line has now suspended all new departures through July 27, 2020. Passengers currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. Passengers and their travel agents will receive an email from Disney Cruise Line outlining details and next steps. Disney Cruise Line is advising passengers who booked their reservation through a travel agent to contact their agent directly with any questions. Passengers who booked directly with Disney Cruise Line and have questions after receiving their email should call (866) 325-6685 or (407) 566-7797. More details are at https://disneycruise.disney.go.com/guest-services/advisory/.

 


 

HOLLAND AMERICA LINE

UPDATED AUG. 13: Holland America Line has extended its pause of cruise operations and cancelled departures on all ships through Dec. 15, 2020. Holland America’s pause extension will impact Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries.Holland America had already paused global cruise operations and cancelled all Alaska Europe and Canada/New England cruises for 2020, additional departures from the port of Vancouver in 2020, as well as select Hawaii itineraries for early 2021. More details are at https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html.

 


 

HURTIGRUTEN

UPDATED AUG. 5:

All expedition cruises with MS Roald Amundsen, MS Fridtjof Nansen and MS Spitsbergen in August and September 2020 have been cancelled, following a COVID-19 outbreak onboard the MS Roald Amundsen. Hurtigruten’s coastal Norway operations have not been impacted. For a full list of cancelled cruises click here.

 


 

MSC CRUISES

UPDATED AUG. 18: Two MSC ships are setting sail: the flagship MSC Grandiosa, which will offer seven-night cruises in the Western Mediterranean, and the MSC Magnifica, which will serve the Eastern Mediterranean. Both ships will only be serving residents in Europe’s Schengen countries during this initial phase of operations. MSC’s Caribbean sailings are paused until at least Sept. 15.

 


 

NCL

UPDATED OCT. 5: NCL has extended its suspension of global operations to include all voyages embarking through Nov. 30, 2020. Guests who had an active reservation on a suspended cruises in November 2020 through March 2021 will automatically receive a refund of their cruise fare in the original form of a payment for the amount paid within 25 days. Additionally, a 10% off coupon will be automatically added to the guest’s account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking. NCL is also suspending sailings on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021.

More details are at https://www.ncl.com/ca/en/suspended-sailings.

 


 

OCEANIA CRUISES

UPDATED OCT. 5: Oceania is extending its suspension of voyages to include all voyage departures aboard Marina, Riviera, Nautica, Regatta and Sirena from November 1, 2020 through November 30, 2020. As before all impacted Oceania Cruises passengers can choose between future cruise credits or refunds. More information is at https://www.oceaniacruises.com/coronavirus-statement, plus details about Oceania’s Travelers Assurance Program can be found at https://www.oceaniacruises.com/assurance.

 


 

PAUL GAUGUIN CRUISES

UPDATED JUNE 30: Paul Gauguin Cruises will resume its Tahiti and French Polynesia small-ship voyages starting in July 2020 with a new ‘Covid-Safe Protocol.’ In step with French Polynesia’s officially re-opening to international tourism on July 15, the cruise line is offering seven-night ‘Tahiti & the Society Islands’ voyages departing July 11 and July 18 for the local French Polynesian market. Paul Gauguin Cruises will welcome both local and international guests on its 10-night ‘Society Islands & Tuamotus’ voyage departing July 29 from Papeete. In August 2020 and beyond, Paul Gauguin Cruises will resume its previously scheduled seven- to 14-night Tahiti, French Polynesia and South Pacific sailings.

 


 

PRINCESS

UPDATED JULY 24: Princess Cruises has extended its pause of select global ship operations until Dec. 15. All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess have been cancelled through Oct. 31, 2020. As well, all sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific have been cancelled through Dec. 15, 2020. More details are at https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html.

 


 

REGENT SEVEN SEAS CRUISES

UPDATED OCT. 5: Regent Seven Seas Cruises ha extended its voluntary temporary suspension of voyages embarking through Nov. 30, 2020. In addition, it has suspended its Full 2021 World Cruise, along with voyages departing through April 2021 aboard Seven Seas Mariner. As before all impacted Regent Seven Seas Cruises passengers can choose between future cruise credits or refunds. See https://www.rssc.com/coronavirus-statement for more details.

 


 

ROYAL CARIBBEAN

UPDATED JULY 21: Royal Caribbean has extended its suspension of most of its sailings through Sept. 30. Some sailings beyond that date have also been cancelled. Royal Caribbean’s options for passengers booked on impacted cruises include future cruise credits, the ‘Lift & Shift’ promotion for rebooking in 2021, and refunds. More information is at https://www.royalcaribbean.com/cruise-ships/itinerary-updates.

More news:  SUPPLIER COVID-19 UPDATES: Airlines, cruise, hotels & tour ops

 


 

SEABOURN

UPDATED OCT. 13: Seabourn’s updated suspension of operations applies to each of Seabourn’s five ships differently.

Seabourn Odyssey: Operations pause effective through Jan. 15, 2021

Seabourn Sojourn: Halted through Alaska/B.C. season, with its operations pause effective through Oct.13

Seabourn Quest: Halted through the Canada/New England season, with its operations pause effective through Nov. 6

Seabourn Encore: Operations pause effective through May 28, 2021

Seabourn Ovation: Operations pause effective through April 18, 2021

For more details see https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html.

 


 

SCENIC GROUP

UPDATED MAY 14: The Scenic Group has extended its suspension of all of its river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands, until Aug. 31, 2020. Scenic Eclipse sailings will be suspended through Sept. 30, 2020.

Passengers can opt for Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt. The FTCs can be applied to any new or existing booking on any of the brands through June 30, 2023 and the FTC is also fully transferrable to another guest. Should passengers be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.

The Scenic Group also says it is committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the FTC.

For a detailed list of cancellation and rebooking options click here.

 


 

SILVERSEA

UPDATED JULY 23: Silversea is extending its ‘Cruise with Confidence’ program to give guests added peace of mind when booking voyages into 2021. Previously extended to Dec. 31, 2020, the program now applies to all voyages departing prior to April 30, 2021. Launched in early March, ‘Cruise with Confidence’ allows passengers to cancel their cruise for any reason up to 48 hours prior to sailing and receive a 100% Future Cruise Credit for the amount paid, which can be redeemed up to two years from the date of issue. Silversea is paying commissions on cancelled voyages for all guests who have paid in full, regardless of whether they choose cash refunds or an FCC.

Passengers impacted by cancelled voyages will receive a 125% refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise and is valid two years from issuance. For guests who do not opt to choose the 125% Future Cruise Credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of passenger’s request.

 


 

UNIWORLD

UPDATED APRIL 21: Uniworld passengers can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with a TTC sister brand for 2020, 2021 or 2022.

Agents can email or call Uniworld with changes and/or cancellations. Agents with individual bookings for clients can email Reservations@Uniworld.com or call 1-800-733-7820. Agents with group bookings can email GroupInfo@Uniworld.com or call 1-800-425-0043. Uniworld says its office is open from 7 a.m  – 5 p.m., Pacific Time, Monday through Friday. Additional details can be found here.

 


 

VICTORY CRUISE LINE

UPDATED AUG. 17: Victory Cruise Line has cancelled all planned itineraries for the remainder of the 2020 season due to prolonged governmental restrictions and uncertainties of future travel through Canadian waters. VCL says it will continue to focus its efforts on the upcoming 2021 season, which includes the debut of new ship Ocean Victory in Alaska.

Passengers booked to sail on the Victory I or Victory II in 2020, and their travel agents, will be contacted by the VCL customer service team. Options include the opportunity to rebook on a later date, a 125% cruise credit or a full refund. The 125% cruise credit can be used toward any VCL itinerary. All full refunds will be processed within 90 days. For more information go to https://www.victorycruiselines.com/alerts/.

 


 

VIKING RIVER CRUISES

UPDATED AUG. 17: Viking has extended its temporary suspension of operations across all scheduled departures through December 31, 2020. For more information see https://www.vikingcruisescanada.com/oceans/my-trip/current-sailings/index.html.

 


 

WINDSTAR

UPDATED MAY 21: Windstar plans to resume itineraries around the world, with its first cruise departing in Tahiti on Sept. 3, 2020 onboard the 148-guest Wind Spirit. Following the Spirit’s relaunch, the Wind Surf will return Nov. 29, 2020 in the Caribbean on previously scheduled itineraries before heading to the Mediterranean in April 2021. And the Wind Star will resume sailing Jan. 16, 2021 with Costa Rica and Panama Canal sailings and will then head to the Med in April 2021.

Sailngs onboard Star Breeze in Asia, New Zealand and Australia are cancelled due to a shipyard delay in Italy. Star Breeze will begin sailing on Oct. 27, 2020 in the Mediterranean before moving to the Caribbean in December 2020 to pick up sailings from Star Legend and Star Pride. From there, Star Breeze will offer a few new Caribbean itineraries until June before heading to Alaska for a new 10-day ‘Alaskan Splendors’ sailing, which was added on June 3, 2021, after which it will resume its previously scheduled Alaska itineraries.

Shipyard delays in Italy have also led some sailings onboard the 312-guest Star Legend to be cancelled, while others will be picked up by the Star Breeze. Star Legend will begin sailing on March 1, 2021 in the Mediterranean and will pick up some sailings previously scheduled for Star Pride. .Some sailings onboard the 312-guest Star Pride have also been cancelled due to shipyard delays, with other itineraries being picked up by Star Breeze. The Star Pride will begin sailing July 5, 2021 in Northern Europe.

Passengers on cancelled cruises will receive a future cruise credit valued at 125% of all monies paid on the booking. Those who prefer a refund can request their FCC to be converted to a refund equal to the amount paid on the Windstar booking once they receive their FCC. Passengers will have 24 months to book and embark on any available Windstar cruise using their FCC. For more details see https://www.windstarcruises.com/travel-health-advisory/.

 


 

SUPPLIER UPDATE LISTS:

For the latest list of Airline updates, click here

For the latest list of Hotel & Resort updates, click here

For the latest list of Tour Operator updates, click here

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