Rocky Mountaineer clarifies inaccurate item in The Globe and Mail

Rocky Mountaineer clarifies inaccurate item in The Globe and Mail

TORONTO — Rocky Mountaineer has cleared up an inaccurate item in The Globe and Mail that slighted travel agents.

The recent news item referenced the rail company’s new Canadian Resident Offer that will save Canadians up to $1,400 per couple. The Globe and Mail reported that the offer is only available to book directly through Rocky Mountaineer, and that bookings made through travel agents are ineligible.

Following negative feedback from the retail trade, Rocky Mountaineer tells Travelweek that it is requesting a correction in The Globe and Mail to clarify the news item.

“The Canadian Resident Offer is available for travel agents to book and is commissionable,” says Nicole Ford, Director of Communications and Stakeholder Relations. “This offer can be booked through the Rocky Mountaineer call centre. If an agent is looking to book a client with this offer, they can do so by calling one of our in-house vacation consultants. This resident offer can also be combined with a special offer available with Fairmont on eligible bookings, to create even greater value.”

With the Canadian Resident Offer, travellers can save up to $1,400 per couple on vacation packages of five days or more.

The Fairmont promotion includes savings of up to $2,900 per couple on packages that pair the train with overnight stays in Fairmont properties.

Rocky Mountaineer resumed operations earlier this week with its first route since the start of the pandemic. The two-day rail journey departed Vancouver on July 5 for Kamloops with 85 passengers onboard. 

Watch for Travelweek’s exclusive interview with the iconic rail company next week about its long-awaited relaunch.