TORONTO — The word ‘flexibility’ has popped up time and time again in the travel industry throughout the pandemic, emphasizing the need for policies that take into account the needs of travellers. Airlines, cruise lines, tour operators and hotels have all implemented flexible cancellation and rebooking policies since March, putting the traveller first while at the same time aiming to save bookings and working towards the restart of global travel. It’s been a monumental logistical effort for suppliers, to say the least.