More hotels added to quarantine program list – and travellers can now book direct

TORONTO — More properties have been added to the federal government’s list of quarantine hotels in the four designated cities.

And to add insult to injury it seems travellers are being encouraged to book direct, no doubt to ease the high volume of calls coming into the call centre.

The government site, found here, which serves as an info resource for travellers looking to book the mandatory 3-night quarantine hotel stay, went live on Feb. 18 with a limited number of hotels: 2 in Calgary; 1 in Vancouver; 4 in Toronto and 4 in Montreal.

Problems with the hotel quarantine program have included long hold times, up to 10 hours according to some reports.

Travel retailers have expressed anger with the hotel quarantine measures, telling Travelweek earlier this week that the industry is in a shambles and the program is a debacle.

Up until now travellers have been told that bookings will only be accepted by phone through Amex GBT, which is handling the reservations. The Amex GTB phone number is 1-800-294-8253 (toll-free within North America) and (613) 830-2992 (collect outside of North America).

However now from the looks of things several hotels on the expanded list are accepting online bookings.

Also it appears travellers can now call the hotels directly for bookings.



Under the heading ‘Book Your Hotel’, the first subhead is ‘Direct’. The site says: “Some of the hotels offer direct online booking for government-authorized accommodation. For all others, identify that you require accommodation for the COVID-19 mandatory 3-night stopover to ensure you are booked correctly.”

A second subhead, ‘Booking Call Line’, includes the Amex GBT phone numbers.

Amex GBT has the travel account for the federal government. Many agents say they’re frustrated that with so many travel retailers struggling financially right now, more wasn’t done to spread out the bookings over more agencies.

Here’s a look at the updated list:



Acclaim Hotel (online booking available)

Best Western Premier Freeport Inn Calgary Airport

Calgary Airport Marriott In Terminal Hotel

Hampton Inn by Hilton Calgary Airport North

Hyatt Place Calgary Hotel



Abercorn Inn Vancouver Airport

Coast Vancouver Airport Hotel

Days Inn by Wyndham

Executive Hotel Vancouver Airport

Fairmont Vancouver Airport (online booking available)

Four Points by Sheraton Vancouver Airport Hotel

Hilton Vancouver Airport

Quality Hotel Airport South

Radisson Vancouver Airport

Sandman Hotel Vancouver Airport

Travelodge Hotel by Wyndham Vancouver Airport

Westin Wall Centre Vancouver Airport (online booking available)



Alt Hotel Pearson Airport

Comfort Inn Toronto Airport

Courtyard Mississauga-Airport Corporate Centre West

Crowne Plaza Toronto Airport

Doubletree by Hilton Toronto Airport

Doubletree by Hilton Toronto Airport West

Embassy Suites by Hilton Toronto Airport

Fairfield Inn and Suites Toronto Airport

Four Points by Sheraton Toronto Airport

Hampton Inn and Suites Toronto Airport

Hampton Inn by Hilton Toronto Airport Corporate Centre

Hilton Garden Inn Toronto Airport

Holiday Inn Toronto – Airport East

Holiday Inn Toronto International Airport

Sheraton Gateway Hotel in Toronto International Airport

Sheraton Toronto Airport Hotel and Conference Centre

Toronto Airport Marriott Hotel



Baymont by Wyndham Montreal Airport

Comfort Inn Dorval

Comfort Inn Pointe-Claire

Crowne Plaza Montreal Airport

Days Inn by Wyndham Montreal Airport Conference Centre

DoubleTree by Hilton Montreal Airport

Embassy Suites by Hilton Montreal airport (online booking available)

Hampton Inn and Suites by Hilton

Holiday Inn Express and Suites Montreal Airport

Marriott Courtyard Airport Montreal (online booking available)

Marriott Residence Inn Airport Montreal (online booking available)

Montreal Airport Marriott In-Terminal

Ramada Plaza Hotel

The site is here.

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