Sunday June 7, 2020
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All posts by Kathryn Folliott

Kathryn is Editor at Travelweek and has worked for the company since 1995. She has travelled to more than 50 countries and counts Hong Kong, Jerusalem, the Swiss Alps and the Galapagos Islands among her favourite destinations.

How will escorted tour specialists navigate post-pandemic travel? 5 companies weigh in

Companies normally ‘think big’, but when it comes to escorted group touring in the wake of the COVID-19 pandemic, many will instead ‘think small’ with drastically sized-down tour groups, as they formulate plans for restarting operations in a very different world.
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“We care about these clients”: No easy answers even with vouchers, say agents

Many travel agents didn’t have time to worry about a second wave of refund requests in the wake of the COVID-19 pandemic — because they were too busy still dealing with the first wave.
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Could COVID-19 be the tipping point for the home-based agency model?

Any agent or agency owner who was thinking of going home-based before the pandemic is looking at this business model with new eyes, and maybe more urgency, as COVID-19’s devastating impact to the industry is now well into a third month.
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Tactful and tough, agents have effective strategies for dealing with refund demands

Financial concerns are mounting. Work and stress levels are at all-time highs. The retail travel sector is  facing never-before-seen challenges amid the coronavirus pandemic. And unbelievably this has all come to a head in just a few short weeks. 
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Agents keeping calm through coronavirus panic, providing common sense advice

Any expectations for smooth sailing in the first weeks of 2020 were dashed as soon as reports of the coronavirus outbreak surfaced.
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“Our growth has just been phenomenal”: The latest from Travel Leaders Network

Travel Leaders Network has gone global, with 71 new members representing 84 countries just one year into an international expansion mandate. The retail travel group is expanding rapidly but it hasn’t lost sight of the importance of TL Network (Canada).
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Agents with Nexion, TTAND, Vision share their strategies for client budget roadblocks

Even before all the January credit card bills, 51% of Canadians said they weren’t planning a winter vacation for 2019-2020, and 66% blamed a lack of budget. So what’s a travel agent to do?
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Overcoming travel budget concerns: 3 agents share their go-to strategies

Even before all the January credit card bills, 51% of Canadians said they weren’t planning a winter vacation for 2019-2020, and 66% blamed a lack of budget. So what’s a travel agent to do?
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In this ‘Exponential Era’ of digital noise, the world needs travel agents more than ever

Back in the mid-1990s more than a few people brushed off the Internet as ‘just a fad’.
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Who would have thought, heading into 2020, that storefronts would be having a moment

No one’s calling it the resurgence of the storefront - yet. In the travel industry, the migration to digital-everything is still in full swing, plus more agents than ever are going home-based.
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