Collette to protect commission if clients buy plan and cancel

MISSISSAUGA, ON — Collette says agents will now receive full commission, even if their travellers cancel.

“At Collette, we believe agents’ most critical asset is their time and we believe it’s our responsibility to protect this resource,” said Dan Sullivan IV, Director of Sales for Collette.
“Agents spend a lot of valuable time educating travellers and planning their next tour, but we know unexpected instances in their travellers’ lives can suddenly force them to cancel their trip. By protecting agents’ commissions, Collette’s Travel Protection Plan gives both travellers and agents the kind of peace of mind they both deserve. Agents can book with the same confidence and know that their time invested is being protected with Collette.”

If a passenger purchases Collette’s Travel Protection Plan and cancels the tour for covered reasons, then the travel agent will receive full commission on the gross amount paid by the passenger for the trip. The plan promises a full refund (less the cost of the plan). The plan includes on-tour coverage (medical, baggage loss, delays).

The covered reasons are: death involving the passenger or the passenger’s travelling companion, business partners or the passenger’s immediate family member; or a covered sickness or injury involving the passenger, the passenger’s travelling companion or business partner; or the passenger’s family member which necessitates medical treatment at the time of cancellation and results in medically imposed restrictions, as certified by a legally qualified physician, which prevents participation in the trip.

Sullivan added, “We started down the path of protecting agents’ time when we stopped working with the most aggressive online discounters and rebate companies. Collette’s commission protection furthers our desire to safeguard the valuable time that agents invest into a sale.”

In addition to Collette’s Travel Protection Plan, agents have an array of benefits to help them satisfy them and their customer’s needs, like roundtrip home to airport sedan service on all air-inclusive tours for travellers that reside within a 100 km radius from most major Canadian gateways and commission on land, air and pre-sold options. Collette also offers more than 85% of tour departures as guaranteed for the rest of 2014.

For reservations, call 1-800-468-5955 or visit

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