MONTREAL — Club Med has opened its first-ever Canadian-based travel agency, at 600 de Maisonneuve Blvd. West, in the heart of downtown Montreal.
The all-inclusive pioneer says the opening of its new Montreal agency marks a strong investment in market and signals exponential growth within Canada.
The bricks-and-mortar location, which opened in January 2022, will offer first-class in-person service for guests looking for seamless and expert travel support, says Club Med.
Club Med Quebec Charlevoix, Club Med’s first and only all-inclusive four seasons resort in Canada, opened in December 2021.
Meanwhile Club Med has operated in Montreal for more than half a century, and currently has more than 80 people in its Canadian headquarters, including travel experience designers working at the new agency.
“Like many Canadians, Club Med is optimistic about the future of travel and recognizes that individuals and families are looking to make up for lost time,” said Vincent Giraud, Vice President, Managing Director of Club Med Canada and North America Sales Operations.
“Club Med is here to assist travellers in planning dream vacations for all occasions. We are delighted to introduce our signature service within the Canadian market and offer the same level of care, but with a heightened sense of safety as we continue to adapt and evolve with the changing landscape. We look forward to expanding this offering in additional Canadian locations and celebrating the launch of our downtown Montréal brick-and-mortar business,” he said.
Club Med hopes to expand its agency offerings to additional markets within Canada, he added. The agency is set up to welcome both adults and children, and offers a virtual reality experience that invites customers to explore Club Med resorts around the world before deciding where to book.
Club Med has also invested in new digital tools designed to help agents create a seamless online experience, to support travel advisors nationally.
Initiatives include the Club Med Travel Advisor booking engine, allowing travel professionals to book their clients with Club Med online and to access an array of dedicated Club Med resources designed to save agents time.
There’s also an interactive e-learning tool called Club Med University, created to train, engage and reward travel advisors for becoming Club Med Specialists.
Club Med has plans to open 17 new resorts and renovate 13 existing properties by the end of 2024. Later this year the company plans to open its second North American ski resort: Club Med Utah.