Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...
MIAMI — Less than two months after its launch, Carnival Cruise Line’s GoCCL Navigator has already been enhanced to give travel agents quicker access to in-demand information.
The redesigned booking engine, which debuted in July with Phase 1, now displays an individual agent’s booking activities on the dashboard in two expandable tabs: ‘Be the Hero Offers’ and ‘Recent Bookings’. The dashboard, located on the GoCCL.com homepage, is designed to save time and to support travel agents in exceeding their booked clients’ expectations.
“We understand that for travel advisors time truly is money, and our goal with the GoCCL Navigator redesign is to create the most user-friendly and efficient booking engine in the business,” said Adolfo M. Perez, senior vice president of global sales and trade marketing. “With this new dashboard, agents have a powerful tool to make and manage bookings that will enable them to be more productive and sell more Carnival cruises.”
Under the ‘Be the Hero Offers’ tab, agents can quickly view and redeem Be the Hero upgrades on eligible bookings.
‘Recent Bookings’ displays sales made through GoCCL Navigator in the last 30 days with an easy-view summary.
The dashboard is the first of a series of updates and enhancements that will continue throughout 2019, which will include payment, group bookings and other features aimed at making reservation servicing easier for travel agents.
Training on how to use GoCCL Navigator is available via the ‘Learn and Earn Training Program’ tab on GoCCL.com.