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Carnival launches improved booking tool following agent feedback

MIAMI — After a year of research and design, Carnival Cruise Line has launched GoCCL Navigator, a redesigned cruise booking tool for travel agents.

Phase 1, which launches today, represents the first major overhaul of Carnival’s booking engine in a decade, says the cruise line. Changes to the tool were based on input from agents and were beta-tested in May by more than 500 ‘power users’ – agents who are the line’s highest-volume bookers.

“Carnival worked with many of our travel partners to understand their needs and make sure that the new GoCCL Navigator booking engine is user-friendly and efficient,” said Adolfo Perez, senior vice president of global sales and trade marketing. “The launch of GoCCL Navigator is part of our ongoing commitment to providing travel advisors with the best sales tools in the industry so they can book clients on a Carnival cruise with ease.”

In addition to a new sleek design, the site now features the following:

  • A streamlined interface to reduce the number of steps required to perform tasks
  • Optimization for mobile devices
  • An enhanced search function that allows one-step filtering for more accurate searches
  • Interactive deck plans that make selecting specific staterooms easier
  • Improved quick-quote and pricing functionality that allows agents to personalize Carnival-branded emails to clients in a few easy steps
  • Easier price comparisons on different stateroom categories
  •  Improved booking flow for individual reservations

Work is underway on the upcoming rollout of Phase 2, which will include booking management, group bookings and other features aimed at making reservation servicing easier for travel agents.

Training on how to use the GoCCL Navigator is available via the Learn and Earn Training Program tab on GoCCL.com.