“Our resort residences are unmatched”: The Fives Hotels & Residences
RIV Azul Infinity Pool

“Our resort residences are unmatched”: The Fives Hotels & Residences

With travel restrictions easing and Canadians vacationing once again, hotels and resorts are filling up fast. Transat offers three spectacular options for couples and families alike, courtesy of The Fives Hotels & Residences. To learn more about these properties, we sit down with Sandor Winkler, VP, Sales & Marketing at The Fives Hotels & Residences, to discuss the many reasons to book The Fives, for both vacationers and travel agents.


  1. What is the target customer of The Fives?

The Fives Hotels & Residences is a collection of three very unique and different resorts, which therefore have different target customers. The Fives Beach Hotel & Residences in Playa del Carmen is specifically for couples and especially families who look for a resort that gives them lots of options for activities, dining, amenities and vibes. It’s a resort for people who want lots going on and plenty of options to please the whole family.

Our boutique hotels in Playa del Carmen (The Fives Downtown) and Puerto Morelos (The Fives Oceanfront) cater to couples and adults who want to relax and recharge with cool happenings in an intimate setting.

“Our resort residences are unmatched”: The Fives Hotels & Residences

The Fives Beach Infinity pool

  1. What are some of the top-selling points of The Fives Beach?

First of all, our resort residences are an unmatched selling point for families that want to reconnect and spend time together. No one beats The Fives for families of five or more! Secondly, I would highlight the variety in our 14 à la carte restaurants, 9 bars, 8 pools and activity zones for 5 different client types: kids, teens, adults, high energy and VIP. Lastly, I would focus on our really unique, low-impact style and layout of the resort, where you never feel crowded and are always surrounded by the natural wonders of the Mayan Riviera.

  1. What health and safety protocols have been implemented at the resorts?

Since 2020, The Fives Hotels & Residences launched our ‘Five Initiatives for Safe & Healthy Holidays’ as part of our response to the COVID-19 pandemic. This includes comprehensive protocols to keep clients safe during these times.

“Our resort residences are unmatched”: The Fives Hotels & Residences

The Fives Beach Second Floor Pool View

  1. What agent tools, resources and/or programs are available to support travel agents when selling The Fives Beach?

We love travel agents at The Fives and invite them to join our travel agent recognition program, ‘The Fives Asset Program.’ This program provides access to our dedicated field sales team for training, requests and guest assistance. Additionally, agents have access to special booking perks and amenities for their clients. Agents will also earn free nights to visit our properties. And best of all, the Asset Program pays agents a US$50 bonus on every qualifying booking. You can get full information by visiting www.thefivesasset.com.


  1. What makes The Fives Beach an ideal property for weddings?

The Fives Beach Hotel & Residences is one of Canada’s favourite wedding resorts! We host more than 300 weddings per year at the resort, which means we are highly experienced and highly regarded, while at the same time limiting the number of ceremonies we accept in order to make each one feel like the only one. We offer an excellent variety of wedding venues, from ultra-chic to toes-in-the-sand, and best of all, a resort that the whole family can enjoy (and thank the bride for choosing).

For more information go to https://www.transat.com/en-CA/hotels/the-fives-beach-hotel-residences-playa-del-carmen.