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CALGARY — WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic.
Travellers with flights to or from Europe and scheduled to depart between March 1 and Oct. 31 of this year can be reimbursed within four weeks.
The policy marks a shift from the airline’s previous stance that offered flight credit or no-fee rebooking rather than reimbursement for trips that were cancelled as airlines halted the majority of their flights amid border shutdowns, quarantines and a collapse in travel demand.
WestJet is contacting guests with eligible flights who had already accepted travel credit to alert them to the new option, said spokeswoman Lauren Stewart.
In June, WestJet adopted a similar approach to refunds for cancelled flights to or from the U.S. or UK.
The Calgary-based carrier made a push into European markets last year, launching routes to London, Paris, Dublin, Glasgow and Rome.
Of those, only the Calgary-London and Calgary-Paris routes remain in operation, and “on an extremely reduced schedule,” Stewart said. The Paris route will be removed from the flight schedule by the end of September.
SOURCE: The Canadian Press