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TORONTO — With COVID-19 still a global pandemic, tour operators have been forced to re-evaluate their plans for the coming weeks, with many extending their period of suspension and updating their travel policies to now include the postponed Passion Play in Oberammergau.
All tours are currently cancelled through and including April 15, 2020.
For specific destinations and additional cancelled tour departure dates, see below:
Tours will be cancelled through and including April 19, 2020 in the following destinations: Germany. Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Departures to Italy and Russia will be cancelled through and including April 30, 2020, with normal operations resuming on May 1, 2020.
Departures to Greece (for those featuring a cruise aspect only) will be cancelled through and including April 30, 2020, with normal operations resuming on May 1, 2020.
Departures to China will be cancelled through Aug. 31, 2020, with normal operations resuming on Sept. 1, 2020.
Oberammergau Passion Play:
The 2020 Oberammergau Passion Play has been postponed and has been rescheduled to begin in May 2022. Guests who are scheduled to travel to Oberammergau for the Passion Play will be contacted and be provided with all available options.
Guests travelling on affected departures to these destinations will be contacted and offered the option to either travel on a date and tour of their choice, or be provided a refund.
GLOBUS FAMILY OF BRANDS
After announcing a voluntary suspension of travel until April 30, 2020 across all its brands (Globus, Cosmos, Monograms and Avalon Waterways), Globus family of brands has extended its suspension period through June 30, 2020.
For travellers impacted by the suspension, the company has launched a new Peace of Mind plan. Through this plan, the company is now allowing all currently booked travellers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties.
Clients are free to move their booking to any Globus family of brands vacation for any destination. If they are not ready to choose their new vacation, the full value paid to Globus will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.
Plus, the Plan includes an additional bonus credit of up to $200 per person, in addition to their Letter of Credit, redeemable for any future travel through 2022.
Globus family of brands has enacted a policy to enable all of its guests with 2020 Oberammergau bookings to be the first to reserve their spots for 2022 at their current price when the performances resume.
The following options are now available for these guests:
For upcoming travel (2020 departure through June 30):
With the temporary suspension of operations, Globus is offering options to move travel dates or cancel bookings for travel through June 30, 2020 as follows:
For travel beyond June 30, 2020, Globus family of brands is continuing its policy waiving cancellation penalties until 30 days prior to departure.
Due to the high volume of phone calls, Goway is asking that in the first instance for clients to email at email@example.com with their booking reference, full name and destination.
Those departing in the next 30 days (from March 23) should contact Goway to discuss their options or conditions that may apply to their booking.
Those who have only paid a deposit, in the current circumstances, they can defer travel and transfer their deposit to another destination or date of travel. Their deposit is non-refundable, but it is transferrable.
For situations where Goway, on a client’s behalf, has paid supplemental deposits/payments to third-party suppliers, including airlines, the penalties of those suppliers will apply.
Intrepid Group has extended its suspension period for global operations until at least May 31, 2020.
The company has updated its booking terms and conditions, as follows:
Tours departing from March 16-May 31, 2020:
Tours departing from June 1, 2020:
For all bookings that included tickets to the 2020 Oberammergau Passion Play, which has been postponed until May 2022, Trafalgar has already reserved their spot for the newly released dates, at 2020 prices.
If guests are unable to travel in 2022, they have the following rebooking options:
Please note that trips in 2022 will depart five days later than the 2020 departure (ie. Trips departing Sept. 1, 2020 would depart Sept. 6, 2022).
For full terms and conditions go to https://www.trafalgar.com/en-ca/resources/oberammergau-travel-update/.
For bookings departing before or on April 30, 2020:
Trafalgar has temporarily suspended all guided vacations across the globe for trips departing up and until April 30, 2020. All guests currently booked on a guided vacation during this suspension are eligible for either:
For bookings departing from May 1, 2020:
For guests with existing bookings departing from May 1, 2020 or for any new bookings being made, Trafalgar is temporarily offering a fee waiver on the land portion of the trip until 30 days prior to departure should guests wish to change their dates or travel to a different destination.
Please note that normal penalties apply for full cancellation without rebooking or cancellations made more than 30 days before departure.