MONTREAL – Softvoyage has announced several new enhancements to SIREV, ones that enhance efficiency and reward agents for their efforts.
In light of the popularity of suppliers’ loyalty programs, SIREV agents can now key in their reward account’s personal identification code in the corresponding field of the SIREV booking form. Agents are then assured that their electronic reservation is counted towards their reward account’s balance, without the need to communicate with the supplier’s service desk.
This functionality is supported for the following loyalty programs: Transat (BONBON), Air Canada Vacations (ACV & ME Rewards), and Sunwing Vacations (STAR points).
In addition, seat selections for regular seats are now offered on SIREV for all flights and vacation packages booked with Air Canada and Air Canada Vacations. Plus, seat selections are commissionable to agents.
After a booking is completed, seat selections can be performed from ‘TripBook’, either by the agent via the ‘Bookings ‘ tab, or by the customer directly if the agent chooses to send the ‘TripBook’ to them.
The seat selection is added to the other features of ‘TripBook’, such as the ability to view the detailed information about the products booked, to retrieve the traveller’s electronic documents, and to make a payment.
Last year, Softvoyage announced a number of investments to the ‘Cruises’ engine. SIREV agents will be pleased to learn that the following suppliers are now available: cruise packages (including air) from Air Canada Vacations, Encore Cruises, Sunwing Vacations and Transat; and FIT cruises from Carnival Cruise Lines, Cunard, Holland America Line, MSC Cruises, Norwegian Cruise Line, Princess Cruises, and Seabourn.
All of SIREV key features are available for the ‘Cruises’ module. Cruise bookings are commissionable by the suppliers and count again an agency’s minimum SIREV bookings requirement.