CALGARY — WestJet has named Rossen Dimitrov as Chief Guest Experience Officer effective May 15. Rossen was WestJet’s Director of Inflight Services from 2011 to 2013.
Cam Kenyon, WestJet Executive Vice-President Operations, said Dimitrov has gained “a very strong, internationally recognized reputation for helping create a world-class guest experience” in his more recent role as Senior Vice-President, Customer Experience, at Qatar Airways. “His experience, ability and proven track record with guest experience and hospitality will serve WestJet particularly well as we begin our exciting journey of growth as a long-haul, global carrier,” said Kenyon.
Dimitrov will be responsible for WestJet’s Inflight, Catering, Contact Centre, Onboard Product Development and Guest Experience teams. He will also provide experience and expertise as WestJet launches its new Boeing MAX aircraft with elevated Plus service, and will be a key team member as the airline makes product and configuration decisions for its recently announced Boeing 787-9 Dreamliner fleet.
“I have always loved WestJet and am excited to be returning as the airline is about to go global,” said Dimitrov. “I am thrilled to be re-joining a dynamic and growing airline, and believe our ongoing success comes from the outstanding people and culture that make up our business.”
Rossen has worked with multiple global airlines including Qatar Airways where he helped launched its business class product Qsuite. He was ranked third on Future Travel Experience’s ‘Power List 2016’. During his time at Qatar Airways the airline won a number of awards including Skytrax’s 2016 World’s Best Business Class, World’s Best Business Class Lounge and Best Airline Staff in the Middle East. Rossen also sits on the Future Travel Experience Advisory Board.