It’s one thing to know that travel agent associations are lobbying the government on agents’ behalf. It’s another to actually hear it and see it in action.
TORONTO — Enterprise Holdings says it is providing customers with the most robust loyalty extension yet in the travel industry, through its National Car Rental Emerald Club program.
National Car Rental is extending its loyalty benefits an additional year. Emerald Club Program Free Days, previously expiring Dec. 31, 2020, now will not expire until Dec. 31, 2021.
The company says National is the first in the industry to extend loyalty benefits a full year.
The COVID-19 pandemic impacted many travel plans, and Enterprise Holdings’ brands – National Car Rental and Enterprise Rent-A-Car – have led the car rental industry in supporting loyal customers’ tier extensions and point rollovers, says Randal Narike, Executive Vice President, Global Mobility and Customer Experience at Enterprise Holdings.
“Extending Emerald Club Program Free Days a full year will provide them with more opportunity to use the rewards that they’ve earned,” says Narike. “We hope that this allows them the flexibility to rent a vehicle down the road for that much anticipated business or leisure trip when they are comfortable and able.”
Previous extensions and rollovers to care for customers include:
This type of flexibility is crucial, as is recognizing the importance of ongoing support to customers and their travel needs, said Narike. “We are committed to standing with our customers, and especially our most loyal customers, to let them know we appreciate and support them, even when they are unable to travel with us.”