It’s one thing to know that travel agent associations are lobbying the government on agents’ behalf. It’s another to actually hear it and see it in action.
MIAMI — In keeping with the new trend of suppliers and destinations offering COVID-19 related insurance coverage, Iberostar Hotels & Resorts has announced complimentary assistance services at its resorts in Mexico, Jamaica, Dominican Republic and Brazil.
Called ‘Travel at Ease’, the free-of-charge, in-house package is designed to match perfectly with existing travel insurances provided by tour operators. It comprises a range of complimentary services to assist hotel guests until August 2021, in the unlikely event that their vacations are disrupted due to COVID-19 symptoms.
‘Travel at Ease’ comprises services such as COVID-19 tests in case of exhibiting symptoms, extension of stay at no cost for those tested positive and their families, and isolation rooms with all necessary amenities. Among further special services are constant medical monitoring, contactless room service, a cleaning kit with biodegradable cleaning products, and free in-room entertainment, games and activities including Star Camp activity packs for children. Full refund and airport transfer in case of early departure are also included.
The package is meant to complement Iberostar’s ‘How We Care’ initiative, developed by the company’s Medical Advisory Board and implemented throughout its resorts worldwide. It includes over 300 health and safety measures, including limited occupancy, greater distances between furniture, single-touch buffets and 24-hour e-concierge service via Iberostar’s app for iPhone and Android devices.
At the end of October, Iberostar is also increasing the number of hotels operating with further openings planned for Iberostar Cozumel (Mexico) and Iberostar Costa Dorada (Dominican Republic), among others.
The company has already reopened 12 hotels in the D.R., Jamaica, Brazil and Mexico. In the D.R., guests can book the new Coral Level at Iberostar Selection Bávaro in the Punta Cana area, while in Jamaica, they can stay at the Iberostar Selection Rose Hall Suites in Montego Bay. In Brazil, Iberostar Selection Praia do Forte and Iberostar Bahia are once again welcoming guests. In Mexico, the Iberostar Grand Paraiso, Iberostar Selection Paraíso Lindo, the Iberostar Selection Paraíso Maya, Iberostar Quetzal and Iberostar Tucán in the Riviera Maya, the Coral Level at Iberostar Selection Cancún and the Iberostar Selection Cancún, as well as the Iberostar Selection Playa Mita on the west coast of Mexico have all reopened.
For more information, including conditions, click go to https://www.iberostaragents.ca/travelatease.