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Hertz and Air France launch private driver transfer service

Hertz and Air France launch private driver transfer service

Wednesday, November 27, 2019

LONDON — Hertz and Air France have teamed up to offer passengers a new transfer service with private driver at more than 300 airports around the world.

Hertz DriveU is the latest addition to Hertz’s broad selection of travel solutions, and is seamlessly integrated into Air France’s customer journey. Customers can arrange for their transfer ahead of their flight on airfrance.hertzdriveu.com for a fully reliable alternative to taxis and ride-sharing means.

“Our aim is to provide our customers with a trip that is as stress-free as possible,” said Soline de Montrémy, SVP Global Sales and Commercial Partnerships at Air France. “By offering the new transfer service with private driver, our customers can relax for the rest of their trip, as they know someone is waiting for them. I am delighted with Hertz DriveU, which allows us to offer a high-quality customer experience, both on the ground and onboard.”

Hertz DriveU can be booked up to three hours before the transfer; the price customers see is the final price they pay as there are no unexpected costs. They will then receive an email confirming the booking, and a text message just before pickup with the driver’s full details, including contact numbers, pick-up location and vehicle information.

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Hertz DriveU vehicles are grouped under Standard, Premium, Luxury, Green and Van categories and are available in over 300 airports across 70 countries.

For airport pickups, a Hertz DriveU professional driver, equipped with a digital board displaying the passenger’s name, will be waiting at arrivals up to 90 minutes, depending on the vehicle’s category at no extra cost. As part of the service, the customer’s flight is tracked at all times to ensure that the driver is at the airport when the customer arrives, even if there has been a last-minute change.

Customers can also cancel the service for free up to one hour before the booked pickup time.

Moreover, members of the Flying Blue loyalty program using Hertz DriveU will earn 3 Miles per dollar, euro or pound spent.

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