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Crystal’s latest policy allows for 100% fare and port charges refund

Crystal’s latest policy allows for 100% fare and port charges refund

Tuesday, June 2, 2020

MIAMI — To give cruisers an added layer of assurance when booking future cruises, Crystal has announced its new Crystal Voyage Assurance policy for select 2020 and 2021 sailings.

As per the new policy, in the event that unforeseen travel restrictions require significant changes to set itineraries (either embarkation or disembarkation port and/or more than 30% of the published ports of call), guests are allowed seven days from the date of Crystal’s communication of the revised itinerary to cancel for a full 100% cruise fare and port charges refund.

Crystal Voyage Assurance applies to new and existing bookings on Crystal Symphony and Crystal Serenity departures from November 2020 through April 2021, including itineraries in the Middle East, Asia, Africa, the Mediterranean, the Caribbean and the 2021 Full World Cruise and all of its segments (including the final segment, which departs in May 2021).

As always, Crystal will curate alternative enriching and attractive destinations should any port restrictions necessitate itinerary changes.

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And should a guest booked on one of the select voyages opt to cancel, travel advisor commissions will be protected on all fully paid bookings.

The new policy adds to Crystal’s other programs that offer guests increased flexibility and savings options during this time, including:

  • Crystal Confidence: This program is applicable to all 2020 sailings with reduced deposits and revised cancellation schedules, allowing guests to cancel up to seven days prior to sailing for a 100% future cruise credit. Travel agent commissions will be protected on all fully paid bookings, while agents can also earn commission on the 100% future cruise payments extended to guests’ future booking.
  • Easy Book: This program includes reduced deposits and waived administrative fees for all new bookings made through June 30, 2020. The program applies to all Crystal experiences in 2021, 2022 and 2023. The reduced deposit of 15% of the total cruise fare (normally 25%) and waived administration fee (granting guests a 100% refund of deposit if they need to cancel prior to standard cancellation schedules) allow travellers to plan ahead without the risk of losing any of their deposited money.
  • Crystal Assured Savings: With this program, travellers can make an open booking non-refundable deposit of just US$500 per person by June 30, 2020 to lock in an additional savings of 2.5%, representing an extra savings from $50 to over $6,000 or more, depending on sailing and category. This program applies to any seven-night or longer itinerary on the Crystal Experience of their choice in 2020, 2021 or 2022. Guests have until March 31, 2021 to select their preferred voyage.
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