Celestyal extends suspension of operations, here’s how it’s accommodating guests

Celestyal extends suspension of operations, here’s how it’s accommodating guests

CYPRUS — As a result of the ongoing COVID-19 crisis, Celestyal Cruises has extended the suspension of its sailings until June 29, 2020.

Currently, cruises will resume on June 29 with the four-night ‘Iconic Aegean’ sailing roundtrip from Athens.

According to Leslie Peden, chief commercial officer, the decision was made to ensure the well-being of both the cruise line’s guests and crew.

“During these challenging times, Celestyal Cruises will do all it can to support its guests, employees and partners, and we are confident of their mutual support,” she said. “When the time is right, we look forward to welcoming guests back onboard.”

For all named and fully paid individual guests impacted by the temporary suspension, Celestyal is offering a future cruise credit valued at 120% of the original booking value. Guests will have until the end of December 2021 to redeem their credit against any of Celestyal’s itineraries in 2020, 2021 and 2022.

For added flexibility, guests that have not used their future cruise credit within the specified period will automatically receive a refund equal to the original amount paid to Celestyal upon expiration of the future cruise credit voucher in December 2021, therefore allowing time to decide on rescheduling plans.

Celestyal will automatically send the future cruise credit voucher directly to guests or their travel agent – there is no need to call Celestyal’s Contact Center.

To provide additional reassurance to both new and existing guests throughout the remainder of 2020, Celestyal has also extended its ‘Peace of Mind Policy’ for sailings departing through Dec. 31, 2020. With the policy, guests can change their sail date up to seven days before departure for sailings embarking between June 29 and Aug. 31, 2020. For departures between Sept. 1 and Dec. 31, 2020, guests can change their plans up to 30 days prior to the sailing date, having until Dec. 31, 2022 to reschedule.

For a complete list of updates from cruise lines, go to https://www.travelweek.ca/news/when-will-cruise-lines-return-to-service-here-are-all-the-latest-updates/.