Carnival Cruise Line to embark on 100-city training program

MIAMI — Carnival Cruise Line is hitting the road for its ‘100 GoCCL Trainings’, scheduled to take place in 100 cities throughout Canada, the U.S., Puerto Rico and Barbados in 2020.

The in-person education program, which is expected to welcome thousands of advisors, is aimed at teaching agents about the many benefits of the GoCCL Navigator online tool. Carnival’s agent portal is said to be faster and easier to use than before following a recent multimillion-dollar upgrade.

Each training session will be led by regional business development managers in local movie theatres, and include opportunities for live interactive sessions with Carnival experts. Sessions will also feature real-life video success stories of how travel advisors actually use GoCCL Navigator and how it’s helped their business.

Prizes and light snacks will also be available.

The training program is part of Carnival’s ‘100 Reasons Why Use a Travel Agent’ theme in its ongoing WUATA campaign, which began in 2019 and educates consumers about the advantages of using an agent to book a cruise vacation.

“One big takeaway from last year’s WUATA programs was that agent knowledge and expertise are the top reasons why consumers choose to use a travel advisors, and the 100 GoCCL Trainings are a quick and easy way to build that knowledge and positively impact your business,” said Adolfo Perez, Carnival’s senior vice president of global sales and trade marketing. “And the videos are a great chance to hear directly from agents how they use GoCCL Navigator to efficiently make and manage their bookings online.

“The bottom line is, 100 GoCCL Trainings represents a small investment in time for a big return in business.”

Agents looking to participate in a GoCCL Training can visit to find cities, dates and information on how to register.

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