TORONTO — WestJet is apologizing to its passengers – and making it known it’s made good – after this past winter’s legroom debate.

As reported earlier this year, WestJet’s cabins in its newly reconfigured aircraft initially included a layout designed to accommodate an extra row, by varying seat pitch between 28 and 38 inches. 

Soon a viral video raised questions about just how much – or little – space is required in the air.

As reported by the Calgary Herald, a customer email from WestJet this week included a message from VP, Loyalty & Strategic Partners, Steve McClelland and Chief Experience Officer, Samantha Taylor.

“Last year we introduced a new cabin layout for these aircraft that added Premium and Extended Comfort options, but meant more seats with less leg room across the aircraft. This was a mistake.”

The message went on to say: “You told us this experience did not meet the standard you expect from WestJet. It was less comfortable, less welcoming and it damaged the trust that our members have placed in us over many years. We heard your feedback, and we’re sorry.”

Earlier this week, along with new refurbished cabins for former Swoop and Sunwing aircraft, WestJet also announced the completion of its cabin retrofit project ahead of schedule, “restoring legroom aboard B737 aircraft that had briefly operated in a 180-seat configuration.”

Originally expected to be completed this fall, the project wrapped up in mid-June. “All aircraft affected by the 180-seat configuration are now operating with 174 seats,” said WestJet.