Air Italy welcomes Toronto-Milan service
Rossen Dmitrov, COO of Air Italy (second from right) and Pam Ann, the alter ego of Australian comedian Caroline Reid (second from left), are flanked by Air Italy onboard staff at yesterday’s launch event for Air Italy’s new Toronto-Milan flights

Air Italy welcomes Toronto-Milan service

TORONTO — Building on the success of its U.S. gateways, Air Italy has launched its new Toronto-Milan nonstop flights.

The first flight took off yesterday, adding Toronto to the airline’s North American network along with New York, Miami, San Francisco and Los Angeles. Air Italy announced the new service back in December 2018.

At a luncheon at the Four Seasons Hotel Toronto yesterday, representatives of Air Italy discussed the new service and future plans for the airline. Operating six times weekly (daily excluding Thursday) seasonally until Oct. 25, the Airbus A330-200s will provide 24 flatbed seats in business class and 228 seats in economy.

When discussing the importance of the integration of Milan and Toronto, Rossen Dmitrov, COO of Air Italy, said: “Toronto is a global and diverse city where you can learn about each others’ backgrounds and culture. In Italy, apart from dining, shopping and everything else, it is easy to fall in love being there.”

The Milan Malpensa hub features 28 Air Italy desks, 3 VIP lounges and 110 stores. Transfers in and out of this airport are made easy with bus connections, taxis and car hires all available to travellers.

Onboard the Toronto-Milan service, business class customers can enjoy free inflight WiFi service, extensive inflight entertainment, and a concept new as of last month, Air Italy’s dining-on-demand service. Guests will be able to choose from an à la carte menu at any time, to create their own unique dining experience.

Featuring menus created by experienced chefs, entirely new tableware, and gelato created from natural ingredients, Air Italy says it hopes to have its guests experience products, service and delivery that will meet their expectations.

Air Italy’s business objective is to transport 10 million passengers per year by 2022 travelling to, from and via Italy. Dimitrov believes this year is a real opportunity for Air Italy “to showcase who we are and what we offer,” focusing on Air Italy as “a completely different type of brand, and we have invested very heavily into our people and training our people and services.”

The employees of Air Italy have been trained in not only service and delivery training, but also emotional intelligence to ensure a positive experience for those who choose to fly with Air Italy and come back for future journeys, he added.

Air Italy’s loyalty program is a tiered benefits program. Further announcements are to come soon.

As an additional celebration, Air Italy announced its partnership with Pride Toronto and Milano Pride to sponsor Sofia Bulgaria Pride.

To learn more about Air Italy see