MONTREAL — Air Canada and Air Transat have won big at the Skytrax World Airline Awards, which recently took place at the 53rd International Paris Air Show Le Bourget in France.
For the second straight year, Air Transat was named ‘World’s Best Leisure Airline’ by passengers, a distinction that Chief Operating Officer Annick Guérard called a “great honour”.
“Their participation in the most prestigious international survey on airlines really shows their satisfaction with us,” she said. “This choice by passengers is an acknowledgement of the efforts of our personnel who, day after day, devote all of their energy and passion to providing our passengers with a memorable travel experience from the moment they begin dreaming of their vacation. I want to thank our 5,000 employees for their amazing work and their great professionalism.”
Air Canada also took home a major win – ‘Best Airline in North America’, an award that the airline has won for three consecutive years, and eight times in the past decade.
Air Canada was also recognized for the world’s ‘Best Business Class Lounge Dining’, ‘Best Airline Staff in Canada’, ‘Best Business Class in North America and ‘Best Airline Cabin Cleanliness in North America’.
“Our continued success winning these awards shows we have truly transformed Air Canada into a leading global carrier focused on a superior product offering and customer service excellence,” said Cali Rovinescu, President and Chief Executive Officer of Air Canada. “I commend our 33,000 award-winning employees whose hard work transporting our customers safely and comfortably has awarded us best airline staff in Canada and is enabling us to compete effectively against some of the largest airlines in the world.”
The World Airline Awards was created in 1999 when Skytrax launched its first global airline passenger survey. The survey collects travellers’ opinions on 300 airlines over a nine-month period and in 100 countries. Airlines are ranked according to approximately 40 criteria, from check-in and boarding to staff service and seat comfort.
This year’s survey polled over 21 million passengers worldwide.