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Air Canada’s booking capability is back up and running following system...

Air Canada’s booking capability is back up and running following system migration

Tuesday, November 19, 2019

MONTREAL — It’s “business as usual” for Air Canada now that it has successfully migrated to a new reservation system.

The airline first began the process of switching its system to Altéa on Nov. 18 at 8 p.m. While the work was in progress, all booking capability was by necessity temporarily suspended, and passengers and agents couldn’t make changes to existing bookings. The site aircanada.com/agents was also unavailable.

By 11 a.m. today, Nov. 19, Air Canada returned to normal reservation service, including flight purchase and booking modification.

The airline has updated its Q&A as follows …

How can I be sure my booking was not affected by the migration?

Your booking is secure. We have undertaken extensive testing to ensure a rigorous migration process has been put in place to transfer all existing bookings.

Is my personal information secure?

Yes. Protecting your information is a top priority, and we have a number of safeguards in place to ensure your information is kept secure.
Altitude members continue to enjoy the Preferred Seat benefit.

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However, temporarily you will not be able to extend the discount and/or fee waiver for Travel Companions for the same booking. As the second phase of the new reservation system roll-out at the airport progresses in the new year we will restore these functions.

Why am I not able to utilize eUpgrade functions?

Over the next few months while we update our airport systems, you will not be able to request upgrades at the airport, and upgrades which were not cleared prior to check-in will not be processed at the gate, even if a seat is available. In light of this, rest assured that we will work diligently to confirm more upgrades ahead of check-in.

I opted to stand-by early for a flight and requested an eUpgrade. My eUpgrade didn’t clear and I didn’t receive a refund for my credits. What should I do?

If you wish to stand-by for an earlier flight at the airport on the day of your departure, your eUpgrade status may be affected. If you do not receive an eUpgrade on your earlier flight, and your credits are not refunded within 72 hours, please fill out the online reporting tool.

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My new Altitude status still hasn’t been recognized online. When will my account be updated?

If you are reaching a new Altitude status, note that it may take up to 72 hours for all our different systems and touchpoints to reflect your updated status. Rest assured, we are continuously working at improving this – we are building a new frequent flyer program, inspired by you. Learn more here.

More details are at https://www.aircanada.com/ca/en/ado/profile/sign-in.html.

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