TORONTO — BodyHoliday and Rendezvous, part of SunSwept Resorts, have upped their commission offering to 13% in support of travel agents.
The offer, which is available when advisors book direct at both properties, follows the launch of SunSwept’s pre-arrival personalization tool in October 2020, which allows agents to log in on behalf of clients before their stay to personalize the guest experience. The company has also invested in its connectivity channels, now available via GDS for ease of booking.
“Personalization of holidays is increasingly key and travel advisors play a key role in this,” said Rebecca Platt, Corporate Director of Sales and Marketing at SunSwept Resorts. “We value all of our distribution channels, from travel advisors, tour operators and other partners, and this increase in commission is part of a global strategy to support the travel advisor community and place us in line with industry incentives.”
On the personalization the guest experience, Platt added: “Personalization has always been a key part of the journey at our resorts and we are always working on ways to enhance this part of the guest experience.”
In addition, SunSwept Resorts’ Travel with Confidence Policy allows guests to receive a full refund or credit note if:
- Travel needs to be cancelled or postponed due to a positive PCR test within five days prior to travel
- The country of origin is place on lockdown, prohibiting travel
- Any other government mandate prohibits travel
Plus, for any guest requiring a negative COVID-19 test before returning to their home country, a rapid antigen test will be offered free of charge with testing on site at both resorts. Note, returning Canadians and all travellers five years or older must be fully vaccinated to enter Canada and present a negative result from a pre-entry molecular test taken within 72 hours of their scheduled departure time of their flight to Canada, or show proof of a previous positive test result taken between 14 and 180 days. Rapid antigen tests are not accepted.