To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
TORONTO — Aeroplan has announced adjustments to its Aeroplan Program in light of the coronavirus pandemic.
“As we navigate this ever-evolving situation, we are currently working around the clock to support our members,” says Mark Nasr, Vice President, Loyalty and eCommerce, Air Canada. “In times like these, loyalty is more important than ever and we know it goes both ways.”
The adjustments are as follows:
• Members can cancel any Flight Reward free of charge, until March 31. Members will receive all of their Aeroplan Miles back in their account, plus a full refund of any associated taxes, fees and surcharges on the unused value of their travel. Nasr says the fastest way to do this is at aeroplan.com.
• Expiration of Aeroplan Miles will be temporarily paused until May 14. As per the program, earning, redeeming or transferring Aeroplan Miles will keep members’ miles active for 12 months from the transaction date. To give members peace of mind, Aeroplan has paused expiry until May 14, 2020, meaning that between now and this date, any Aeroplan Miles that would have expired will not. Effective May 15, normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.
For Air Canada Altitude members, and those expecting to reach Altitude status in 2020, Aeroplan has the following updates:
• Additional eUpgrade Credits are now available in their account. In light of reduced travel in 2020, Altitude members may not be able to enjoy their upgrade privileges. In recognition of this, Aeroplan is providing them with additional eUpgrade Credits, valid until May 31, 2021.
• 2021 Altitude status qualification criteria. Recognizing that travel plans in 2020 have been disrupted, Aeroplan is “watching the situation very closely.” Nasr says that as travel patterns unfold over the coming months, members can “rest assured that we’ll do right by you with policy changes and special offers for Altitude status qualification.”