Hawaiian-Airlines-to-renovate-its-Honolulu-lobbies
A rendering of Hawaiian Airlines' redesigned lobby at Honolulu's Daniel K. Inouye International Airport's Terminal 1.

Hawaiian Airlines to renovate its Honolulu lobbies

Hawaiian Airlines has embarked on a month-long project at Honolulu’s Daniel K. Inouye International airport to install new check-in kiosks in lobbies 2 and 3 in Terminal 1.

The work, which will mark the completion of the airline’s multi-million-dollar statewide lobby renovations, also kicks off a series of planned improvements at the carrier’s main hub to enhance the travel experience.

The airline in recent months replaced check-in kiosks and refreshed its lobbies in Lihue on Kauai, Kahului on Maui, and Hilo and Kona on Hawaii Island. At HNL, where some 19,000 of Hawaiian’s 32,000 average daily guests begin or end their travel, the airline is embarking on a two-year modernization program that will include new guest service, baggage drop and premium check-in counters, the addition of a mauka security checkpoint, and access to the Mauka Concourse in 2021.

“We have received great feedback from our neighbor island guests as well as our employees regarding the new kiosks and refreshed lobbies, and we look forward to introducing a host of improvements at Honolulu to create an effortless travel experience for all of our guests,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines.

Hawaiian has started installing 54 new Embross check-in kiosks that will replace the existing 48 kiosks in lobbies 2 and 3. The machines, which will be arranged diagonally instead of in a circle for easier access, feature the latest in kiosk technology, including larger and more responsive touch screens, and boarding pass/bag tag printers that reduce paper waste. Guests will be able to shave between 30 and 60 seconds off the average kiosk time of three and a half minutes.

The airline will also reconfigure guest queuing to improve lobby flow and install new signage and check-in podiums with bag scales.

The renovations are slated to occur during off-peak hours and overnight, with a break during the U.S. Thanksgiving week.

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