MIAMI — Carnival has released a four-part video series called ‘Crew Gratitude’, for travel advisors and their clients, showing the impact that Carnival’s guests have made on their lives and families through gratuities.
The videos focus on six crew members, including housekeeping staff and dining room waiters. The first video in the series is set for release July 18, with subsequent videos released throughout the month of August.
“I get so many questions from our guests and travel advisors asking about our Gratuities Program – what it is, who gratuities go to and why they matter,” said Adolfo Perez, Senior VP of Global Sales and Trade Marketing. “When I sat down to chat with some of our onboard crew members, the impact gratuities have on their lives and the lives of their families was clear. That’s what we’re hoping to showcase through this ‘Crew Gratitude’ video series.”
Perez says the videos aim to help travel advisors and their clients get to know shipboard crew members – the people responsible for delivering unforgettable guest experiences – on a more personal level.
These frontline team members lead the efforts in providing the services that deliver an exceptional cruise vacation, which help advisors build client loyalty to the Carnival brand and earn repeat bookings for the agency.
“We want everyone who watches these videos to connect with our crew members and see how the gratuities they pay truly make it possible for them to fulfill their dreams, aspirations and family goals,” said Perez.