MONTREAL — VIA Rail Canada has signed a long-term agreement with CGI to modernize its reservation system.
Under the new agreement, CGI will provide managed services for VIA Rail’s new online reservation, set to launch in 2023. VIA Rail and CGI first began their partnership in 2020 when the latter was selected to help build a cloud-based reservation system as part of the rail company’s modernization plans.
“This new reservation system is an integral part of the customer journey and another important milestone in VIA Rail’s modernization,” said Martin R. Landry, President and Chief Executive Officer of VIA Rail. “We are confident that CGI will continue to support us as we successfully advance our modernization plans by engaging CGI’s end-to-end capabilities, in depth technology, railway expertise and commitment to service excellence.”
Guy Vigeant, President of CGI’s operations in Canada, added: “Supporting VIA Rail in delivering an enhanced passenger experience is an important responsibility for us. We look forward to working with VIA Rail, helping the company do what it does best – provide passengers across Canada with rich travel experiences.”
CGI delivers rail services and solutions to help railways around the world run better operations and improve the passenger experience. For more information go to www.cgi.com.