Travel policy and chargeback updates from Hola Sun Holidays

UPDATED: This story was last updated on April 21 to reflect new dates applicable to future travel credits.


TORONTO — In light of Air Transat’s decision to extend its suspension of operations until at least May 31, Hola Sun Holidays has provided an update on its travel policies and chargebacks for affected clients.

Travellers with cancelled Hola Sun Holidays bookings scheduled to depart between March 13 and March 17, 2020 will receive a future travel voucher valid for 24 months from the original travel date. An email will be automatically sent to the travel agent once the extension has been processed.

For departures from March 18 to May 31, 2020, Hola Sun will continue to issue future travel vouchers valid for 24 months.

Regarding the issue of chargebacks, Hola Sun is complying with TICO’s new amendments as it continues with the process of issuing future travel vouchers for reservations impacted by COVID-19.

At the same time, the company is working with government regulators and financial institutions in order to reduce the financial risks of chargebacks and to mitigate the burden on retail partners. Hola Sun has stated that if a chargeback is accepted by a credit card company, the cost will not be passed onto its retail partners.

Moreover, to provide additional peace of mind to travel agents and clients, Hola Sun has reduced the final payment due date to 25 days prior to departure instead of the normal 45 days. This new policy is valid for departures between June 1 and Oct. 31, 2020, and is applicable to packages and air only. Hola Sun’s regular policy still applies to any changes and cancellations.

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