TICO warns about taking bookings from person using name of ‘Elizabeth Goertzen’

TICO warns about taking bookings from person using name of ‘Elizabeth Goertzen’

MISSISSAUGA, ON — The Travel Industry Council of Ontario is cautioning all travel retailers and travel wholesalers about accepting bookings from an individual using the name ‘Elizabeth Goertzen’.

This person has been presenting herself as a travel agent and providing an altered copy of a TICO Registration Certificate to make bookings (online and over the telephone) using third party credit cards that are subsequently charged back, said TICO.

The contact information provided on the bookings is a fax number instead of a telephone number and the domain name on her e-mail is @consultant.com.

Reported incidents relate to air only bookings (one-way and roundtrip) mainly between Colombia, Mexico, the U.S. and various other countries overseas. None of the air tickets originate in Ontario or Canada.

All the transactions to date have been paid by a number of different MasterCard accounts.

TICO recommends that registrants be extremely cautious when accepting bookings.

If you are suspicious about a booking, TICO recommends that you contact the travel agency to confirm whether the travel agent attempting to make the booking is actually employed by that agency.

If your business has been accepting bookings from this individual or you have discovered someone using TICO Registration Certificates inappropriately, contact TICO at 1-888-451-8426 or e-mail: tico@tico.ca.