Three of Canada’s biggest airports team up with SITA to improve guest experience

Three of Canada’s biggest airports team up with SITA to improve guest experience

TORONTO — Three of Canada’s major airports are making tech upgrades with SITA with the goal of improving the passenger experience.

Passengers moving through three of Canada’s largest airports – Toronto, Montreal and Calgary – will have a faster and easier experience under a new arrangement that will adopt a common technology platform, according to reports.

The three airports have joined with tech provider SITA to modernize the passenger experience with SITA’s flagship common-use check-in and gate system.

More than 700 new-generation check-in kiosks and boarding technology will ease the journey for the majority of all guests travelling to, from, and within Canada, says SITA. The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes modernize.

SITA says the new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards like text-to-speech hardware, navigational keypads, height controls designed for passengers using wheelchairs, tap and chip and pin payment technology for in-flight upgrades and biometric camera capability for future use.

SITA will also provide operational teams at each airport to monitor for any potential bottlenecks in the terminals. This will improve operational performance, provide efficiencies, and streamline processes, ultimately resulting in a more effortless guest experience

The new systems are on track to start being installed at all three airports early next year.

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