To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
TORONTO — Sunwing is now offering an updated flexible change policy with plenty of options for clients.
Customers who booked their vacation before March 4, 2020 and did not purchase travel insurance or a Sunwing Worry Free Cancellation Waiver can make one change per booking with no fees. Group bookings do not apply.
Sunwing says customers can take advantage of this policy if they are scheduled to travel before April 30, 2020, so long as the change is requested at least five days or more before the travel date.
New departure dates must be prior to Oct. 31, 2020 for travel to the same hotel and destination (subject to availability).
If the original destination is no longer offered due to Sunwing’s seasonal schedule, credit can be applied to a package in a new destination. Any difference in fare will apply, if the new package price is lower the difference will not be refunded.
In addition, the tour operator is waiving any administration fees associated with the first change for bookings made March 4 – 19, 2020.
This applies to all new bookings with a departure date from now up to and including June 24, 2020. Sunwing says any change must be requested at least 14 days prior to travel or normal conditions will apply.
Sunwing is encouraging all Canadian travellers to register with the federal government at travel.gc.ca/register in case of an emergency abroad. Clients can also download the Travel Smart app on the App Store or Google Play for emergency contact information while away.
Clients who booked through an agent must request their trip change via their travel agent. Clients who didn’t book through a travel agent are being directed to the Sunwing website.
Anyone looking for more information about the coronavirus and to learn how Sunwing is working to keep its customers and employees safe can check out Sunwing’s FAQ page.