SPG Pro

Starwood expands loyalty program with launch of SPG Pro for those who book travel

STAMFORD, CT — Starwood Preferred Guest (SPG), the loyalty program from Starwood Hotels & Resorts Worldwide, Inc., is launching SPG Pro, an all-new, comprehensive loyalty program for meeting and travel professionals.

Set to debut in October 2014, this new program will offer meeting and travel professionals SPG elite status, upgrades and Starpoints for B2B business booked at any of Starwood’s nearly 1,200 properties around the world. Plus going forward, any SPG member who books a group stay, event or corporate business meeting, regardless of if they are a travel professional or not, will earn Starpoints and status for the business they influence.

Starwood President and CEO Frits van Paasschen said that SPG Pro was designed to leverage the strength of SPG, which today drives more than 50% of the company’s occupancy and continues to shift consumer business to Starwood hotels.

“The work that we’ve done to make SPG the richest elite program in the industry has proven that we can create true and lasting loyalty with our most profitable guests and shift share of wallet to our hotels,” said van Paasschen. “With SPG Pro, we’re focusing our powerful loyalty lens on B2B to cultivate ever stronger and more personal relationships with our global customers who deliver guests to our hotels.”

Today, B2B accounts for nearly 70% of Starwood’s overall room revenue and is comprised of corporate travel, meetings and events and leisure and wholesale travel. With a salesforce of more than 5,000 globally, Starwood’s Sales Offices manage 1,200 global accounts from more than 30 offices around the world. According to Christie Hicks, Senior Vice President, Starwood Sales Organization, the top 1% of accounts drives 40% of Starwood’s B2B revenue.

“SPG Pro is a compelling way for Starwood to reward our global customers, provide more personalized service on property and really understand the totality of the business our partners influence,” said Hicks. “SPG Pro will also help us extend our reach beyond our managed accounts to attract new businesses, regional organizations and a next generation of travel professionals. New global travel patterns are driving more corporate, leisure and meetings business than ever before and with each 1% share shift in this business, we add $80MM in revenue.”

Meeting and travel professionals can immediately register for SPG Pro at spg.com/pro. Registered professionals, as well as SPG Members who influence group, event and corporate travel, will begin earning Starpoints for business booked starting in October 2014. Additionally, SPG Pro marks the first time accredited travel agents will have the opportunity to earn Starpoints and elite status with SPG.

The more members book the more they earn, which means access to everything SPG has to offer and reaching elite status even faster through combined B2B and personal bookings. Visit spg.com/pro to view the creative, use the SPG Pro Calculator to determine individual earning potential and see testimonials from other SPG Pro members.