It’s one thing to know that travel agent associations are lobbying the government on agents’ behalf. It’s another to actually hear it and see it in action.
MIAMI — Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas, which operate under Norwegian Cruise Line Holdings, are voluntarily suspending all cruise voyages embarking between March 13 and April 11, 2020.
All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through Dec. 31, 2022.
Guests who wish to not avail themselves of the credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of their request.
Travel partner commissions on cancelled cruises will be protected as per normal policy.
“The safety, security and well-being of our guests and crew is our highest priority. With the COVID-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of COVID-19.”
Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.
The suspension was taken in an abundance of caution and the company has not experienced any confirmed cases of COVID-19 across its 28-ship fleet.