AMSTERDAM — SkyTeam has introduced an online, retroactive credit tool to make it easier for frequent flyers to keep their account balances up-to-date.

Already available across most of SkyTeam’s 20 members, the tool works in real-time to validate retroactive requests for eligible flights.

The new tool eliminates the need for manual processing of post-travel claims such as when a Frequent Flyer Program (FFP) number has not been entered into a reservation.

Customers log into their FFP account, enter their flight details and the system validates the request in seconds. Eligible flights are credited to their account automatically and retroactive requests can be made as soon as one week after the date of travel.

“We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers,” said Michael Schutzbank, SkyTeam’s Director for Customer Loyalty. “Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.”

SkyTeam says offering aligned customer benefits alliance-wide is a priority for the group and the remaining airlines will be implementing the new tool over the coming months.