PALMA — The Iberostar Group is gearing up to reopen several of its hotels this month following weeks of closure due to the COVID-19 pandemic.
Select hotels opening in June include those in Mexico, Greece, Montenegro and Spain 9Balearics, Canaries and Andalusia). The Hotel Iberostar Cristina on the island of Majorca will be the first to reopen as part of a trial phase during which employees and Group executives will have the chance to experience new health and safety measures before welcoming guests.
Through its Medical Advisory Board, Iberostar Group has developed more than 300 health and safety measures in line with the Group’s Wave of Change movement, previously launched to help protect the environment and oceans. The hotel chain is also working with partner SGS, a world leader in inspection, verification and certification services, which has endorsed the disinfection and sanitization protocols for its hotels.
In addition, Iberostar Group has designed a training plan for its team members that covers four key areas: general epidemiological instruction, application of protocols, coaching in new consumption habits, and ad hoc training created by the Medical Advisory Board.
“We are proud of the measures we have introduced, particularly because they have allowed us to maintain our commitment to being a single use, plastic-free company as far as legislation permits, reinforcing our circularity policies and use of products that minimize environmental impact,” says Sabina Fluxá, Iberostar Group’s CEO.
Here’s an overview of the Group’s new protocols:
- Strict compliance of recommendations from local authorities and WHO
- Permanent centralized medical service including isolation rooms and ambulance on standby
- Inspection of all goods and products to meet sanitary standards and to support local businesses
- Increasing the frequency and depth of disinfection in all spaces
- New cleaning measures using certified products while guaranteeing minimal impact on water and waste management systems
- Single-touch procedure at buffets featuring individual presentation of food choices
- Hotel occupancy at maximum 70% total capacity
- Enlarged distances between hammocks and furniture
- Reduction of tables in à la carte restaurants and increased space in buffet restaurants
- Encouraging the use of take-away options using compostable or reusable packaging at Eco-2-Go Star Café
- Smaller groups and advance booking for workshops, family activities and live outdoor music shows
- Digital pre-check-in and online checkout
- Decreasing the use of paper by extending digital media in restaurants and rooms
- Touchless experience using the Iberostar App or 24-hour E-concierge, which provides access to all services
- Doctor Superhero will teach children how to play together and interact in the new normal