Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...
MIAMI — Royal Caribbean Group has expanded its new RCL Cares partner support program to cater to the needs of Canadian advisors coping with the negative impact of the COVID-19 crisis.
The program, which was launched last week, is designed to offer key information to help guide travel partners in their understanding of the number of economic relief options available to small businesses during this time.
Canadian advisors can now find educational material about the Canada Emergency Response Benefit (CERB) and resource links through RCL Cares. They can also opt in for one-on-one guidance from their preferred sales representative as part of the program’s dedicated support desk.
“This is perhaps the most challenging time the travel industry has seen, and we want to do all we can to support those who have supported us throughout our history. Our travel partner community is hurting, and help can’t come too soon,” said Richard Fain, chairman and CEO, Royal Caribbean Group. “Any piece of legislation can be challenging to understand, and we want our travel advisors to receive all the financial assistance available to them. While our ships are idle, we have resources that can be redirected to helping our travel partners so that they will be fully ready and able to charge ahead when we return to service.”
As part of RCL Cares, sales teams from Azamara, Celebrity Cruises, Royal Caribbean International and Silversea will be available to guide travel advisors through the CERB program as they consider their options for economic relief.
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