TORONTO — Kensington is making it easier for travel advisors to find what they need, manage their business and get more out of the company’s travel portfolio with the launch of its redesigned Agent Portal.
The updated platform brings trip management, sales tools, training and marketing resources together in one place, with simplified navigation and a secure unified login. Developed with input from the travel advisor community, the portal is designed to make it easier for advisors to access the information and tools they need while spending less time navigating systems and more time serving clients.
“Travel advisors are incredibly important to Kensington, and this new portal is another investment in making it easier for them to do business with us,” said Marc Moore, Vice President, Agency Sales, Kensington.
“We wanted the experience of working with Kensington online to reflect the Kensington experience itself: intuitive, seamless and personalized. Whether an advisor is managing an existing trip, looking for inspiration for a client or building their knowledge of our growing portfolio, we want to make it as easy as possible to find what they need and turn that into opportunities for their business.”
Among the portal’s features are simplified access to existing trips and direct access to Request a Quote (RAQ), downloadable co-branded itineraries, a centralized library of webinars, training materials and sales tools, and downloadable marketing materials. Advisors can also order Kensington brochures, access travel insurance resources and find information and interest forms for Ambassador Trips.
The redesigned platform also offers training and brand education to help advisors deepen their knowledge of Kensington and its portfolio of travel experiences.
Kensington says the portal will continue to evolve based on how advisors use its tools, resources and content, allowing the company to focus future enhancements on areas that deliver the greatest value to their businesses.
WHAT ADVISORS ARE SAYING
Early feedback from advisors who tested the portal has been positive, with users highlighting its cleaner design, easier navigation and quicker access to everyday tools.
“The new portal is much cleaner, more professional and easier to navigate,” said Jeni Schrimsher, Voyages by Jeni. “I was able to quickly find quotes, trips, booking terms and conditions, FAQs and other tools, and it looks like there are a lot more resources available. The biggest improvement for me is being able to open a trip with just one click from the main menu, rather than having to click through multiple times as we did before. That’s a big improvement! Overall, the appearance is tidier, less busy and much easier to find what you need.”
“I love the new design,” added Redonna Bilbo, Sr. Travel Advisor, Be Our Guest Travel Company. “The Resources tab is awesome, especially having all the webinars and training materials in one place. The new portal feels familiar, so I didn’t feel like I was learning something entirely new, but I really appreciate the updates to quotes and bookings. I’m looking forward to being able to archive old quotes and keep things more organized as well as having the Destination Expert’s extension right alongside the client information. Overall, some great improvements!”
Advisors can register for the new portal here.
