Register now for ACTA’s live COVID-19 update; TICO goes remote

TORONTO — ACTA President Wendy Paradis is inviting travel agents to sign up for a live COVID-19 update scheduled for tomorrow, March 19.

Taking place from 1:30-2:30 p.m. EDT, the hour-long session will highlight how ACTA is advocating to government on behalf of its members, as well as up-to-date information on government financial aid programs that are being developed to support Canadian business during this crisis.

Paradis will be joined by HR Specialist Corina Sibley, Managing Director of HR al la Carte, who will share best practices to deal with COVID-19 in the workplace, how to implement potential work-share strategies, and who to contact should agencies require any HR assistance for their business.

Agents can register here:

Members are being reminded that ACTA has launched a COVID-19 portal on its website featuring the latest information about the ongoing pandemic. The portal is available here:

Meanwhile TICO has announced that it is moving operations to a remote, work-from-home environment, effective today, March 18, until April 3.

“At that time, we will reassess the decision based on the latest information,” said TICO. “Our first priority and focus is our employees’ health and safety.”

TICO reassures that it will “continue to strive to provide the customer service and support that both registrants and consumers expect.”

During this time, most registrant interactions and meetings with TICO will be deferred until further notice, “however our team will continue to be available via email, phone and other collaborative online tools.”

TICO’s employees have the necessary resources and tools to continue its regulatory operations remotely, including answering phone calls and emails.

“There may be challenges along the way and we appreciate your patience as we navigate this unprecedented and rapidly changing environment together,” said TICO.

Any questions can be directed to or 1-888-451-TICO (8426).