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MADRID — Palladium Hotel Group has announced reopening dates for resorts in Mexico, Jamaica and the D.R.
Palladium has also launched a new insurance offering available to all guests, Canadians included, staying at any Grand Palladium or TRS Hotel in Mexico, Jamaica and the D.R. (and Brazil).
The new insurance coverage is designed to protect guests “against any unforeseen circumstances related to the current Covid-19 pandemic,” says the company.
Already open are Grand Palladium Costa Mujeres Resort & Spa and TRS Coral Hotel in Cancun, and Grand Palladium Vallarta Resort & Spa (July 1), as well as Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa (July 10).
Looking later into July, Dominican Fiesta in Santo Domingo will open July 27.
This fall, Grand Palladium Palace Resort, Spa & Casino, Grand Palladium Bavaro Suites Resort & Spa, Grand Palladium Punta Cana Resort & Spa and TRS Turquesa Hotel, all in Punta Cana, will reopen Oct. 9.
Meanwhile TRS Cap Cana in the D.R., plus Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and TRS Yucatan Hotel, all in Riviera Maya, are eyeing Oct. 30.
Palladium Hotel Group says it has developed strict health and safety protocols certified by SGS, the world’s leading inspection, verification, testing and certification company recognized as the global benchmark for quality and integrity. The company has rolled out new cleanliness protocols and employee training.
Pilar Arizmendi-Stewart, VP of Sales and Marketing for the Americas for Palladium Hotel Group, says that “considering the uncertainty of these times, Palladium Hotel Group wants guests to travel with confidence; that is why we are looking to continue enforcing our brand pillars of innovation, technology, and service-driven approach.”
She adds that Palladium Hotel Group “is a family-owned business, and throughout the years, our guests have become part of our extended family; equipping our hotels with the best tools and protocols that can enhance their wellbeing is of the utmost importance for us.”
New technologies include an ozone and mist disinfection system that purifies the air, and allergen-free purified rooms.
“Our goal is to gain travellers’ trust and show our commitment to their safety without compromising a memorable vacation experience,” says Arizmendi-Stewart.
Palladium Hotel Group says it will provide new medical care insurance for the reopening of its hotels in the Americas and in Spain to protect guests against any unforeseen circumstances from the current health emergency.
Clients will have several services included for any incident directly related to COVID-19 that may arise during their stay, including expenses for any illness arising during stays, medical transfer of patients, the extension of stays, and more.
The insurance will be available free of charge for a year for all guests who book direct and through tour operators or travel agents.
The coverage includes:
Palladium says the coverage will be available completely free of charge for one year “from the moment we re-open each property, while we navigate with this pandemic.” Amounts are in Euros, which will be converted to local currency’s exchange rate of the date of the transaction.
Flexible booking policies also mean that guests have the option to change to another Palladium Hotel Group property within the same brand in a different destination with no additional fees or cancellation penalties. Guests who book at Grand Palladium Hotels & Resorts and TRS Hotels can cancel up to two days before check-in with no charge.