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New service fee grid for entire TDC network coming March 1

MONTREAL — Transat Distribution Canada (TDC) is offering its entire network, including franchisees and corporate-owned agencies, as well as its agent@home program, a revised professional fee grid.

The fee grid aims to detail all the services provided to clients by travel professionals, thus reflecting more accurately the extent of their added value.

This new grid is accompanied by a comprehensive and free training program for all TDC network travel professionals, introducing a new philosophy towards the invoicing of professional fees, says TDC’s General Manager, Louise Fecteau.

“At TDC, recognition of the high added value of travel professionals is vital, and the new grid we are offering today is another concrete example of this,” says Fecteau. “We believe that this new approach, which focuses on the level of service and experience desired by the customer, rather than on the type of product sold, is a win-win situation, since it clearly demonstrates to the customer all the services obtained in return for payment.”

Fecteau adds: “Personally, I have always been a strong advocate of professional fees. In any field of activity, professionals charge fees in return for their expertise. I think now is a good time to send a clear and strong message to travellers: true travel professionals are those who charge professional fees. The travel agency industry as a whole will be the winner.”

This new grid, based on two different service levels, each with associated fees, will be implemented in all Transat Travel agencies as of March 1, 2021, allowing all advisors to take the training beforehand.

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