It’s one thing to know that travel agent associations are lobbying the government on agents’ behalf. It’s another to actually hear it and see it in action.
TORONTO — The newly launched Safe with Sunwing commitment ensures the health and safety of Sunwing passengers across their entire vacation experience, from the moment they check in, to their airport transfers, throughout their resort stay and their journey home, says the company.
“As a Canadian family-owned and operated business and the largest integrated travel company in North America, Sunwing is committed to adding increased health and safety measures throughout the entire vacation experience,” says Stephen Hunter, CEO of Sunwing.
“We are the only travel company that owns the airline you fly on, the transfer buses that transport you to and from your hotel and own and operate over 30 hotels throughout the Caribbean, Central America and Mexico. With that expansive ownership we can ensure all the proper safety measures are in place for a safe and reliable vacation. Plus, since we offer the most direct flights from the most regional gateways across Canada, we’re with you from takeoff to touchdown.”
New measures at the airport include self-service check-in, where possible, and social distancing measures.
Sunwing has also increased cleaning and disinfecting protocols for aircraft and eliminated most printed materials on board. HEPA filters are in every aircraft, plus there’s the mandatory use of non-medical face masks for all passengers and employees.
Passengers should arrive at the airport with a non-medical mask or face covering. Sunwing is recommending that passengers follow the Public Health Agency of Canada’s guidelines around non-medical masks or face coverings.
Sunwing says travellers can look forward to a stress-free transfer from the airport to their hotel with updated health and safety procedures from Sunwing Experiences, with updated sanitation procedures to the highest safety standards. Select measures include a reduction in the volume of customers in transfer vehicles and increased vehicle disinfection frequency.
Sunwing-owned hotels and resorts in destination have also introduced enhanced protocols to ensure the well-being of guests. New protocols include advanced sanitation measures, social distancing guidelines, reduced occupancy and adherence to recommendations set in place by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). In addition, Royalton Luxury Resorts has implemented a 360˚ Clean Approach where common areas are cleaned hourly in addition to introducing new staff training, reducing restaurant capacity and more.
Sunwing Experiences reps are available to help customers throughout their time in destination, and numerous measures have been taken to ensure the safety of both representatives and guests. Other measures include welcome briefings offered virtually and information distributed digitally where possible. In-person interactions between destination reps and travellers will also be reduced to adhere to social distancing protocols. However, vacationers who have questions or concerns can contact their Sunwing Experiences representative 24/7 who can assist with any issues that may arise.
For more information about Safe with Sunwing click here.