AMSTERDAM — Carlson Wagonlit Travel (CWT) has released the latest version of its CWT To Go app. New functionality makes it easier to monitor trips, plus the app offers enhanced airport maps and an extension of the ‘click-to-call’ service, making it easier for travellers to get in touch with a travel agent.
“This is the next step towards our goal of creating the super app for managed travel – one that gives clients and travellers exactly what they need, when and where they need it,” said CWT’s Executive Vice President, David Moran. The enhancements come as a result of both focus groups and user feedback, as well as the company’s vision for the future of managed travel applications, he added.
Executive assistants who book travel for multiple travellers can now view all their travellers’ upcoming trips; the app automatically syncs all the data to the app, removing the manual tracking process. Flight changes are displayed prominently on the dashboard to help the arranger proactively look for alternative options. The app can also be used to send an SMS to travellers when itineraries change.
The next stage, already in development, will include the ability to book travel and manage profiles.
Moran said CWT is also strengthening the connection between travellers and travel agents by pre-populating the traveller’s local branch number in the app. When things – for example, flights – change, travellers have quick access to someone who can help, without having to search through paperwork.
The travel arranger tool is currently available on iPhone, with plans to integrate it with Android in future, he added.